ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. My Comment: This is an excellent article on customer loyalty programs.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. Now that we are all set with the most popular customer surveys, let’s dive into the specific touchpoints to consider.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Blake Morgan

NOVEMBER 12, 2024

Consistency Across All Touchpoints Customers expect consistent quality whether dining in, using the drive-thru, or ordering delivery. Leveraging Technology Technology drives improvements in customer engagement, from AI-powered ordering to personalized loyalty programs. Blake Morgan was called “The Queen of CX” by Meta.

Strategy 64

Strategy Marketing Customer Experience Social Media 64

ShepHyken

SEPTEMBER 17, 2021

He offers five tips for brands to enhance the customer experience and in the process build brand loyalty. Therefore, it’s important for companies to prioritize each touchpoint. . “If Great customer experience leads to brand loyalty. If they do, they can optimize the customer experience.

Tips 112

Tips Customer Experience Loyalty Loyalty Programs 112

CSM Magazine

JULY 13, 2022

Each one is a chance for you to nurture their interactions towards a sale, referred to as customer touchpoints. Optimizing your customer touchpoints can lead to stronger brand loyalty, more revenue, and improved sales. A customer touchpoint is any interaction a customer has with a business, from first learnings to repeat sales.

Touchpoint 69

Touchpoint Customer Journeys Self Service Chatbots 69

CSM Magazine

FEBRUARY 6, 2025

These subtle touchpoints foster brand affinity and make customers more likely to stay loyal to your company. Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

delighted

OCTOBER 22, 2024

But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Mapping these touchpoints is crucial to understanding the ecommerce customer journey – and improving customer experiences.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Optimove

NOVEMBER 26, 2024

It’s not just about keeping customers engaged—it’s about creating personalized, multi-channel experiences that drive loyalty and revenue. Key Considerations for Transition: Phase 1 (Email Focus): Start by optimizing the email program with robust data analysis, clear segmentation, and personalized messaging.

Multi-Channel 52

Multi-Channel How To Roadmap Touchpoint 52

Lumoa

JANUARY 19, 2023

Different types of customers will interact with your brand in various ways, they might go back and forth between different touchpoints , and that’s why mapping can be quite the challenge. – What are their key characteristics (pro tip: consider both demographics or psychographics )? Where do they hang out?

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Optimove

FEBRUARY 12, 2025

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more 12 Customer Retention Strategies Here are the twelve best customer retention strategies for keeping holiday shoppers engaged long after the holiday decorations come down: #1.

Customer Retention 52

Customer Retention Strategy Loyalty Programs eBook 52

ShepHyken

APRIL 14, 2024

My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. All five of this week’s articles are focused on customer loyalty. So, let’s start with a Fast Company that has three tips. It’s very hard to build loyalty if the customer has a generic experience. Loyalty Programs Should Encourage Competition.

Net Promoter Score 76

Net Promoter Score Loyalty Programs Customer Service Ecommerce 76

Oracle

FEBRUARY 14, 2020

Here are 5 ways to build brand loyalty and love this Valentine’s Day, from the team at Oracle CrowdTwist. Tip #1: Invest in omnichannel retailing. Membership in a loyalty program is a great way to connect experiences across channels and incentivize consumers to self-identify at every interaction.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

Comm100

FEBRUARY 10, 2022

An average buyer has access to multiple brand touchpoints in their journey—social media, email, live chat. Strong awareness of your customer journey, possible customer touchpoints, and automation tools can build a robust omnichannel service strategy to maximize personalized communication. Create self-service portals.

Self Service 130

Self Service Customer Service Strategy How To 130

SurveySensum

AUGUST 19, 2024

This is one of the customer touchpoint examples where the brand engaged with Mike to remind and or understand why he abandoned the cart. This interaction at this touchpoint in Mike’s customer journey prompted him to become a customer from just a mere visitor. What are Customer Touchpoints?

Touchpoint 52

Touchpoint Examples Customer Journeys Social Media 52

InMoment XI

OCTOBER 8, 2024

Customer experience improvement refers to enhancing the interactions and overall satisfaction a customer has with your business across all touchpoints. Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business. What is Customer Experience Improvement?

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

ShepHyken

AUGUST 11, 2024

The experience a company provides is often as important as its products or services when it comes to customer satisfaction and loyalty. And in today’s digitally driven world, there are more customer touchpoints and ways of communicating than ever before, making it imperative to get CX right. But there’s more. Don’t overlook the data!

Self Service 85

Self Service Customer Service Loyalty Programs Travel 85

ShepHyken

JUNE 21, 2021

If you want to ROCK your loyalty program (if you have one), you’ll enjoy this article. Is Simpler Better For Rewards Programs? RetailWire) Non-tiered customer loyalty programs were found to increase customer value by almost 30 percent over a five-year time period. This article may give you some insights as to why.

Rewards Programs 85

Rewards Programs Customer Service Loyalty Programs Loyalty 85

BirdEye

DECEMBER 27, 2024

Pro-tip for Restaurant's online reputation management : Don't limit yourself to just one platform. Top tips for restaurant owners to get more Google restaurant reviews Success in restaurant review generation comes from making feedback part of the natural dining journey.

Multi-Channel 52

Multi-Channel Social Media Feedback Analysis 52

Talkdesk

DECEMBER 18, 2020

For brands with high-end items, consider a policy that implements a personal touchpoint from one of your customer care representatives shortly after the sale. This helps offset buyer’s remorse in the days following a high ticket purchase and helps build long-term loyalty.

Retail 106

Retail Apparel Data Ecommerce 106

ShepHyken

MAY 28, 2018

Ten tips for delivering a good customer experience b y Amanda Newman . (IT This starts with a tip that many companies forget. More Than One-Third Of Shoppers Would Pay For Enhanced Loyalty Programs by Marie Griffin. My Comment: Loyalty programs can be powerful.

Customer Service 78

Customer Service Loyalty Programs Social Media Loyalty 78

DCX

DECEMBER 1, 2024

Pick one area—like email, loyalty programs, or chatbot interactions—and find a way to make it more personal and unexpected. Each email comes with practical tips and challenges that I could apply immediately in my day-to-day interactions. No fluff, no filler—just proven tips to get everyone on the same page.

Fashion 52

Fashion Culture Trends Connections 52

DCX

FEBRUARY 2, 2025

Companies that anticipate needs, remove obstacles, and weave CX into every touchpoint—before the customer even realizes they need it. No fluff, no filler—just proven tips to get everyone on the same page. Customers no longer tolerate friction, and brands that rely on old playbooks are watching their relevance slip away.

Touchpoint 52

Touchpoint Customer Centricity Loyalty Programs Roadmap 52

Thematic

OCTOBER 30, 2024

What's inside: Easy-to-follow VoC strategies Tips for analyzing feedback Plus: Bonus VoC checklist Download your free copy today! 💡 Thematic Expert Tip: Accessible for Non-Technical Teams. Direct customer feedback can provide actionable insights that help retailers enhance loyalty programs.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

Ann Michaels and Associates

MAY 13, 2020

Below are some tips to creating an optimal, efficient feedback program for businesses with many steps in the customer journey: Remember, there is no “one size fits all” feedback survey. You can get feedback from a variety of customers at different touchpoints to gain overall satisfaction data without risking your customers tuning out.

Feedback 52

Feedback Tips Social Media Ecommerce 52

Retently

MAY 9, 2024

Investing in customer-centric cultures, using data-driven insights for strategic decisions, creating impactful loyalty programs, and leveraging customer feedback for continuous improvement are essential strategies for successful long-term customer retention. Why is B2B Customer Retention Important?

Customer Retention 119

Customer Retention B2B Customer Journeys Loyalty Programs 119

ShepHyken

MAY 8, 2023

Customer Loyalty and Loyalty Programs- How it Helps a Business? My Comment: I’ve suggested many different articles on loyalty over the year. Here’s another that includes over 20 “topics” on the benefit of customer loyalty to a business. There’s something here for every company, from small to large.

Customer Service 13

Customer Service Loyalty Programs Loyalty Tips 13

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. I love that!)

Customer Service 82

Customer Service Retail Customer Retention Loyalty 82

Retently

APRIL 5, 2024

It’s an environment where shoppers feel understood and valued at every touchpoint. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home. What sets an exceptional retail customer experience apart?

Retail 78

Retail Engagement Strategy Customer Experience 78

ShepHyken

FEBRUARY 18, 2024

I do like the customer experience definition, which is every touchpoint from the first interaction until the customer is no longer doing business with you. I also like the tips and tactics the author shares to master both. My Comment: Lately, I seem to be attracted to articles on loyalty programs.

Customer Service 65

Customer Service Net Promoter Score Loyalty Programs Gamification 65

ShepHyken

OCTOBER 10, 2022

7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. The Secret to Building Brand Devotion is Not a Loyalty Program. Entrepreneur Media) The idea of consumer loyalty has been around for centuries. Often, companies believe they will create loyalty from loyalty programs.

Customer Service 13

Customer Service Customer Centricity Loyalty Programs Loyalty 13

BirdEye

OCTOBER 19, 2023

Develop a loyalty program 10. Also, you can use our tips below to reach your visibility goals. These digital marketing tips for restaurants do just that. It is your guests’ first touchpoint with your restaurant. Update Google Business Profile for increased visibility 6. Manage your reviews to build social proof 7.

Marketing 64

Marketing Strategy Social Media Multi-Channel 64

ShepHyken

JANUARY 2, 2023

Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty?

Customer Service 66

Customer Service Loyalty Programs e-support Loyalty 66

SurveySparrow

APRIL 17, 2020

If you intend to foray into B2B eCommerce or wish to improve your eCommerce sales and revenue, here are some proven tips to achieve your business goals without breaking the bank. For example, using live chat software on your customer touchpoints can reduce the response time significantly, enabling you to connect with users in real-time.

Ecommerce 52

Ecommerce B2B Tips Self Service 52

SurveySensum

JULY 6, 2023

7 Best Practices to Improve Customer Satisfaction in Retail Let’s dive into these 7 tips to improve customer satisfaction: 1. And the ideal way to do that is by gathering their feedback at each touchpoint across the customer journey. So, launch customer feedback surveys.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

SurveySensum

JULY 6, 2023

7 Best Practices to Improve Customer Satisfaction in Retail Let’s dive into these 7 tips to improve customer satisfaction: 1. And the ideal way to do that is by gathering their feedback at each touchpoint across the customer journey. So, launch customer feedback surveys.

Customer Satisfaction 52

Customer Satisfaction Retail Tips Marketing 52

CSM Magazine

JANUARY 10, 2023

From incorporating live chat and replies within 24 hours, to outstanding customer loyalty programs – these ten tips will help ensure excellent player satisfaction. Understand your customer journey. Understanding your customer journey takes some effort, but it’s well worth it.

Tips 52

Tips Self Service Omni-Channel CRM 52