InMoment XI

MARCH 6, 2013

I recently sat down with my colleague Jamie Ziegler to chat about the role of sales organizations in customer loyalty programs – an important consideration for B2B companies. We also identified a handful of equally important but often forgotten tips.

Loyalty Programs 150

Loyalty Programs Loyalty Tips Sales 150

InMoment XI

MAY 10, 2022

Customer loyalty has become more elusive in the past few years. As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. Read below for our five best tips. Step #5: Loyalty Programs.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

ECXO

DECEMBER 25, 2024

Building loyalty: Satisfied customers are more likely to become repeat buyers and brand advocates, boosting lifetime value. Why It Works: A detailed understanding of the customer journey allows you to target improvements where they matter most, boosting satisfaction and loyalty. I usually call them MoTs (Moments of Truth).

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

ProProfs Chat

SEPTEMBER 9, 2020

If you find yourself sharing the same concern frequently, then you need to build a customer loyalty program. But with the awesome customer loyalty programs in place, they’ve successfully ensured that customers return to their store to make a purchase and earn more points. What is a Customer Loyalty Program?

Loyalty Programs 96

Loyalty Programs Loyalty Net Promoter Score Gamification 96

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Kayako

MAY 30, 2017

Thanks to the rise of TED talks, there are troves of great videos on YouTube where you can learn tips in just 15 minutes. Van Belleghem says the secret to loyalty is conducting business from the heart, helping people, and always doing the right thing. Customer loyalty programmes…why bother! Be present.

Loyalty Programs 184

Loyalty Programs e-support Self Service Video 184

BirdEye

FEBRUARY 5, 2025

In this blog, youll uncover 21 practical tips to turn your social channels into powerful tools for growth. These are proven strategies, not just ideas, to help you attract customers, increase loyalty, and increase diners to your restaurants. Food for thought Every post you share is an invitation to your table.

Social Media 104

Social Media Tips Marketing Video 104

BirdEye

DECEMBER 28, 2024

This detailed blog post will provide actionable restaurant SEO tips to help you climb search rankings, attract more diners, and turn online searches into real-world customers. Pro tip: Go a step further than just featuring the menu on your website. However, SEO for your restaurant business differs from that of other service businesses.

Tips 97

Tips Social Media Chatbots System 97

SuiteCX

MARCH 2, 2018

Astute watchers of changes in the loyalty marketing world (we include you gentle reader) will have noticed some important developments that are still to reach their ‘tipping point’. The general trend to replace physical loyalty cards is part of it, as we see e-wallets that store our cards. But they will.

Loyalty Programs 100

Loyalty Programs Loyalty Tips Trends 100

Vanilla Forums

FEBRUARY 3, 2021

When we talk about loyalty, it’s likely that the first thing that manifests in your mind is expectations. Loyalty is something that you expect from your significant other, your employees, your partners, and definitely, your customers. The foundation of brand loyalty depends on it. The foundation of brand loyalty depends on it.

Loyalty Programs 94

Loyalty Programs Loyalty Tips Customers 94

InMoment XI

OCTOBER 23, 2024

Consistently providing exceptional service can strengthen loyalty and reduce the likelihood of customers looking elsewhere. The following steps can help improve CX in this area to enhance both satisfaction and loyalty: Make it easier for customers to manage their accounts. This approach is crucial for driving loyalty.

Banking 195

Banking Customer Experience Effort Score Financial 195

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. White Papers.

Customer Retention 154

Customer Retention Loyalty Strategy Loyalty Programs 154

Optimove

DECEMBER 31, 2024

Take the next step with our CRM marketer evolution curve Download Now Why it Matters: Staying ahead of customer engagement trends enables marketers to drive loyalty, increase revenue, and outpace the competition in 2025. AI-Enhanced Segmentation : AI-driven segmentation ensures hyper-relevant campaigns, reducing unsubscribe rates by 20%.

Customer Engagement 69

Customer Engagement Trends Engagement Loyalty Programs 69

Influitive

FEBRUARY 26, 2020

Loyalty programs are pretty commonplace with consumer brands but don’t seem to be as prevalent in B2B. This is because the traditional loyalty model of cash incentives doesn’t translate as well to business customers. The post 5 Tips for B2B Loyalty Programs Inspired by B2C appeared first on Influitive. . […].

Loyalty Programs 66

Loyalty Programs B2C B2B Loyalty 66

ShepHyken

JANUARY 5, 2025

Top 5 Customer Experience Tips from Season 1 of The SUPER AMAZING Show by Brittany Hodak (Brittany Hodak) Season One of The SUPER AMAZING Show has been an incredible journey, and Im so thankful for everyone who tuned in and took these tips to heart. My Comment: This is an excellent article on customer loyalty programs.

Customer Service 69

Customer Service Loyalty Programs Retail Automotive 69

CSM Magazine

FEBRUARY 6, 2025

Why Personalized Merchandise Matters for Customer Loyalty Adds a Personal Touch Personalized merchandise resonates on an emotional level. Deepens Relationships Offering personalized items as rewardswhether after a purchase, during events, or even as part of a loyalty program creates a memorable moment for customers.

Loyalty 52

Loyalty Loyalty Programs Social Media Brands 52

Optimove

NOVEMBER 20, 2024

It provides actionable tips on how to engage new bettors, keep them active beyond the game, and maximize long-term player value. Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more Research reveals that the NFL is the most popular sport to bet on in the U.S.

Tips 64

Tips Sports Loyalty Programs Loyalty 64

CSM Magazine

OCTOBER 21, 2024

A positive customer experience can set you apart from your competitors, ensuring long-term relationships with your clients and fostering brand loyalty. In this blog post, we will explore some essential tips for delivering the best customer experience that can help your business thrive.

Tips 52

Tips Customer Experience Social Media Customer Centricity 52

Experience Investigators by 360Connext

JANUARY 7, 2025

An intentional, proactive customer experience (CX) has unmatched power for attracting new customers and earning their lifelong loyalty. And once you have their attention, every step in their journey can deepen their loyalty or cause them to look elsewhere. But this is easy to say and harder to do.

Customer Journeys 143

Customer Journeys Strategy Customer Experience Touchpoint 143

Lumoa

FEBRUARY 9, 2023

Find more sources on how to deal with customer churn here: “ How to Reduce Customer Churn: 6 Helpful Tips to Try ” by Hubspot, “ 6 ways you can improve churn rate and increase revenue ” by Kissmetrics, “ Tips from 32 CX Pros how to reduce customer churn ” by NGData.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Optimove

JANUARY 6, 2025

This post will show the value of multi-time customers and give tips on driving customer loyalty and increasing profits. return to repurchase within three monthstarget this window to boost loyalty. Effective Strategies: Personalization, seamless post-purchase, loyalty programs, and omnichannel marketing drive customer retention.

Fashion 59

Fashion Gamification Omni-Channel Loyalty Programs 59

ShepHyken

MARCH 24, 2025

Starbucks Raises the Bar on Customer Loyalty with Ad Campaign from Anomaly by Andrea Surnit (DesignRush) Companies that integrate storytelling, sensory marketing, and customer incentives can cultivate long-term relationships that ultimately drive revenue. This article serves up three giving back ideas/concepts to help build customer loyalty.

Customer Service 73

Customer Service Healthcare Loyalty Video 73

ShepHyken

SEPTEMBER 17, 2021

He offers five tips for brands to enhance the customer experience and in the process build brand loyalty. Great customer experience leads to brand loyalty. Pedowitz offers five tips for brands to enhance the customer experience and in the process build brand loyalty: . That’s loyalty gold,” he says.

Tips 112

Tips Customer Experience Loyalty Loyalty Programs 112

Blake Morgan

NOVEMBER 12, 2024

Known for its creative marketing and diverse menu offerings, the brand has doubled down on a “creativity mindset” to drive both product innovation and customer loyalty—even as inflation impacts the industry. Don’t miss Ryan’s insider tips for staying ahead in a competitive market— tune in now !

Strategy 64

Strategy Marketing Customer Experience Social Media 64

GetFeedback

FEBRUARY 6, 2019

Here are some tips on building effective online surveys that will work. Online survey tip 1: establish a new wave of trust. Online survey tip 2: execute your promises effectively. Online survey tip 3: reformat your messages. Online survey tip 4: directness is always a good option. What’s the point? ” .

Survey 186

Survey Engagement How To Tips 186

CSM Magazine

NOVEMBER 6, 2024

A franchise that prioritizes customer care earns loyalty, boosts its reputation, and encourages positive word-of-mouth. This guide shares essential customer service tips to help franchise owners provide top-notch service, creating a solid foundation for success. A loyalty program doesn’t have to be complicated.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

GetFeedback

JANUARY 28, 2020

Share useful tips and reply to all comments and questions asked by your viewers: The good thing about the Facebook Live feature is that it allows you to check comments as you continue engaging your followers. Make sure to keep your video as convince as possible and also share useful tips. Instagram stories.

Social Media 322

Social Media Customer Retention Strategy Video 322

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Comm100

JUNE 13, 2018

Use these tips and best practices to make this year’s busy shopping season the most lucrative one yet. Fifty-nine percent of consumers report using loyalty rewards when holiday shopping, meaning that setting up a loyalty program with reward redemption reminders can be an effective marketing strategy for the shopping season.

Tips 168

Tips Self Service e-support Social Media 168

ShepHyken

DECEMBER 11, 2023

True customer loyalty extends beyond transactional interactions and loyalty programs. Building authentic, emotional customer relationships can lead to loyalty and increased revenue. Empowering employees to make small decisions and take immediate action to address customer needs can improve customer experience and loyalty.

Customer Centricity 90

Customer Centricity Culture Tips Loyalty Programs 90

Help.com

MARCH 14, 2016

We share a few tips below that can help boost your customer engagement and create a culture of loyal, happy customers. Customer loyalty programs are a great way to produce long-lasting relationships with customers. Think about what that means for your brand. 71% of customers are ready and willing to part ways with your company.

Customer Engagement 114

Customer Engagement Engagement Tips Social Media 114

Oracle

FEBRUARY 14, 2020

Loyalty, or more aptly referred to as love for the purposes of this article, is a byproduct of exceptional consumer experiences. Yet, earning loyalty – love – is particularly challenging for brands in the face of increased competition and consumer apathy. Tip #1: Invest in omnichannel retailing.

Loyalty 79

Loyalty Brands Customer Journeys Loyalty Programs 79

ShepHyken

APRIL 26, 2021

(ZDNeT) Customer service is experiencing a renaissance, and with the right imagination, intention, and technology, it can also become a business growth engine by driving satisfaction, sales, and loyalty. How 5 Brands Adapted Their Loyalty Programs for a Post-Covid World by Stephanie Miles.

Customer Service 140

Customer Service Loyalty Programs Social Media Contact Center 140

Oracle

FEBRUARY 12, 2021

To successfully drive customer loyalty, innovative brands provide seamless (and relevant) customer experiences at every interaction. Loyalty programs can help brands become more omnichannel focused and personalized. Connect to customers through loyalty campaigns. Connect to customers through loyalty campaigns.

Loyalty Programs 56

Loyalty Programs Loyalty Omni-Channel Connections 56

CSM Magazine

OCTOBER 21, 2024

User-Friendly Loyalty Programs Nobody needs another loyalty card that sits gathering dust at the bottom of a wallet. A great rewards program is intuitive, easy to join, and worth the effort. And that trust builds loyalty. Well-integrated security systems don’t just catch shoplifters – they build confidence.

Retail 52

Retail Engagement Customer Experience Tips 52

Perkville

AUGUST 1, 2022

Check out these tips to get more referrals from your customer loyalty program.

Loyalty Programs 52

Loyalty Programs Loyalty How To Tips 52

Lumoa

AUGUST 25, 2020

Actionable Tips To Get More Out Of Your Marketing Budget As previously mentioned, most companies (except very early startups) will benefit from a mix of customer acquisition and retention strategies. That being said, it is vital to strike a balance between the two, and here are some tips to help you achieve that balance.

Strategy 195

Strategy Chatbots Self Service Customer Retention 195