InMoment XI

DECEMBER 22, 2022

CRM data : whether your brand uses Salesforce or another brand, it can be helpful to overlay operational feedback with CRM elements like purchase history, a loyalty program, or a customer’s store account, which will show an important operational and segmentation piece of the puzzle. Bringing Voice of Customer Examples to Life.

Voice of Customer 418

Voice of Customer Examples Strategy Net Promoter Score 418

ECXO

JULY 22, 2024

Last year, our team worked with Samsung to enhance the design and customer experience of their SDS and SDN product lines. Building Customer Loyalty Consistent positive experiences foster customer loyalty. Enhancing loyalty involves: Reward Programs: Implementing loyalty programs to reward frequent users and advocates.

B2B 207

B2B Customer Experience Self Service e-support 207

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. First, we’ll discuss what customer loyalty is. What Is Customer Loyalty?

B2B 114

B2B Loyalty Net Promoter Score B2C 114

Steve DiGioia

MAY 1, 2023

This could be anything from offering a wider range of products or services, providing a more convenient user experience, or delivering exceptional product quality. Great Service Doesn’t Necessarily Translate Into Loyalty While excellent service can make customers feel appreciated and valued, it doesn’t guarantee loyalty.

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

AWS Machine Learning

NOVEMBER 26, 2023

Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion. User A 11999 Purchase in “Jewelry” category 2 0.86 User C 8103 Download the mobile app 2 0.48

Loyalty 95

Loyalty Brands Loyalty Programs Multi-Channel 95

CSM Magazine

NOVEMBER 18, 2024

A favourable customer experience has the potential to engender increased customer loyalty, repeat business and positive word-of-mouth recommendations. Personalized Service: Tailoring experiences to individual players can significantly enhance customer satisfaction.

e-support 52

e-support Chatbots Loyalty Programs Customer Service Representative 52

Comm100

FEBRUARY 17, 2025

Request a demo today Request Demo Enabling Personalized Betting Experiences with AI Personalization has become the cornerstone of modern user experiences, and sports betting is no exception. With AI, betting platforms can now move beyond generic interfaces and offer tailored experiences that resonate with each player.

Sports 130

Sports Chatbots Social Media Competitive Advantage 130

CSM Magazine

MARCH 28, 2025

P ersonalised experiences Casinos work hard to make sure that their customers feel valued individually. Online casinos have their own version of this, with loyalty or VIP programmes that reward players with personalised experiences on their site. And they do that by offering personalised service.

Company 52

Company Customer Service Hospitality Exceptional Customer Service 52

Thematic

APRIL 1, 2025

That’s exactly what customer journey mapping does—charting each step customers take with your business, from first contact to long-term loyalty. Over time, customers will appreciate seeing their feedback shape your products, boosting loyalty. Always validate results through metrics like click-through or conversion rates.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Grade.us

MAY 9, 2017

Loyalty deserves to be rewarded. Especially when that loyalty is what keeps a business afloat. There are plenty of ways to offer value to customers beyond the sale of products or services, but one of the most popular methods that business owners use is the loyalty program. Win-win situation.

Loyalty Programs 38

Loyalty Programs Loyalty System Rewards Programs 38

PK

MAY 12, 2020

Those brands who invest in their mobile technology and focus on the digital consumer experience differentiate themselves in the marketplace and endear themselves to their consumers – especially their loyalty members. Its loyalty-building aspects don’t end there, though. Think beyond discounts and cashback. Focus on convenience.

Loyalty 52

Loyalty Loyalty Programs Apparel Guidelines 52

ShepHyken

APRIL 9, 2018

How Chatbots Can Improve User Experience [Infographic] by Sophia Bernazzani. How to Build the Ultimate Loyalty Program Explainer Page (With Examples) by Patrick Trochaniak. Smile.io) Your explainer page is what convinces your customers to join your loyalty program.

Net Promoter Score 94

Net Promoter Score Customer Service Loyalty Programs Chatbots 94

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. This insight enables brands to develop a customer-centric strategy that enhances engagement and builds loyalty.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Lumoa

JANUARY 19, 2023

For these reasons, customer experience departments will benefit from people who have a background in: Market and customer research , to tackle the collection and analysis of data, that is essential to the success of CX. User experience design, to be able apply concepts such as human-centered design to cross-functional projects.

Customer Experience 221

Customer Experience Net Promoter Score How To Customer Journeys 221

Currency Alliance

MAY 9, 2019

Enter: loyalty marketing. This article describes why a Loyalty Strategy will become the only long-term, sustainable point of differentiation in the mobility portal wars, because sufficient capital will find innovative growth companies and legacy players will eventually learn how to become more agile.

Loyalty 56

Loyalty Strategy Loyalty Programs Airlines 56

One Millimeter Mindset

OCTOBER 22, 2018

When customers become disenchanted, their loyalty is jeopardized. Far too often, businesses of all sizes leave the customer’s loyalty in the hands of front-line employees. Decisions about the structure of the customer loyalty program, and its perceived relevance and value to each customer. And then, the fun begins.

Loyalty Programs 67

Loyalty Programs Leadership Loyalty Travel 67

CX Journey

OCTOBER 24, 2018

If your website loads slowly, is ugly, or has broken links, the user experience suffers. Make sure the site matches your overall branding efforts and that customers get a consistent experience whether they visit your website or see you on social media. Building loyalty takes time and commitment.

Omni-Channel 237

Omni-Channel Customer Experience Social Media How To 237

Oracle

AUGUST 19, 2020

These newer shopping options provide a convenient, seamless experience and further my brand loyalty.” Retail Innovation #8: Loyalty programs. It’s nice to see loyalty programs making digital improvements with personalized discounts and promos to loyal customers to advance the user experience.”

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

Thematic

OCTOBER 30, 2024

It doesn’t matter what industry you’re in – customer experience (CX) is a critical component of customer acquisition, retention, and loyalty. By collecting and analyzing customer feedback , you can identify areas for improvement and make data-driven decisions to enhance the customer experience.

Voice of Customer 62

Voice of Customer Examples Industry Handbook 62

CSM Magazine

OCTOBER 4, 2023

Loyalty schemes have been around a lot longer than you think, going back even further than the frequent flyer programmes that took off in the late 1970s. Hamish Sherlock of Applause , explains how to build a next-generation loyalty scheme. Do your customers value the rewards the scheme provides?

Loyalty 59

Loyalty How To Banking Airlines 59

Lumoa

JUNE 26, 2023

However, in an omnichannel experience, the customer can browse the brand’s website for multiple options, try-on styles virtually, and place an in-store pickup to get a perfect size fit. Or, they can scan products in physical stores to instantly check online reviews and user images before making a purchase.

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

CSM Magazine

MARCH 14, 2022

Creating the correct customer-centric business model is your ticket to standing out from your competitors and encouraging customer loyalty. Starbucks: efficiency in product feedback and loyalty. Starbucks has increased efficiency without sacrificing product quality with its loyalty program.

Customer Centricity 98

Customer Centricity Examples Company Loyalty Programs 98

Experience Investigators by 360Connext

JULY 13, 2015

Very recent research on loyalty programs showed how customers are looking for more communication that’s relevant. Reward Investments In Customer Loyalty. Rewarding employees on customer loyalty and proactive participation in that will help them see the need to focus on current customers.

Customer Journeys 110

Customer Journeys Social Media Travel Loyalty Programs 110

ClearAction

MAY 29, 2016

How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth. It all depends on motives and perspective.

Customer Experience 97

Customer Experience Marketing Chief Customer Officer Social Media 97

Totango

AUGUST 11, 2022

Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. In-app sessions and user experience. Implement loyalty and referral programs. Implement Loyalty and Referral Programs. Website visits.

Tips 113

Tips Customer Journeys How To Net Promoter Score 113

Ecrion

SEPTEMBER 3, 2020

The first thing you should do is take a step back and imagine how your customer would have the ideal experience on your website and/or app. Viewing your business from your customers’ shoes will allow you to create the perfect touchpoints and optimize the user experience on your platform. Social Media.

Customer Engagement 98

Customer Engagement Engagement Social Media Touchpoint 98

Optimove

JANUARY 2, 2024

Key takeaways: Web push boosts resonance across customer stages, capturing non-depositors, engaging active players, and reactivating lapsed users. Loyalty program players seek personalized rewards and exclusive games, making web push a potent tool for continued engagement.

Engagement 59

Engagement Loyalty Programs How To Loyalty 59

BirdEye

AUGUST 20, 2024

By optimizing your website, you can improve user experience and increase the chances of converting visitors into customers. Email marketing and automation Email marketing allows you to nurture leads, share valuable content, and encourage customer loyalty.

Strategy 59

Strategy Marketing Social Media Chatbots 59

Retently

APRIL 18, 2024

Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies. Having in-app NPS surveys that are tailored for mobile ensures a smoother user experience.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

ClearAction

DECEMBER 11, 2016

An out-of-tune piano or violin may be one of your most vibrant memories of a poor user experience. And so it is with every one of the groups in your company that is managing part of the end-to-end customer experience. 2 ClearAction Business-to-Business Customer Experience Management Best Practices Study , 2010-2013.

Customer Experience 48

Customer Experience Net Promoter Score How To Effort Score 48

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Note: A higher CRR typically indicates customer loyalty , trust, and a strong value proposition, while a lower one suggests potential churn and the need for enhanced customer engagement and service quality.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

BirdEye

NOVEMBER 20, 2023

It offers features like visual marketing tools and loyalty program integration to enhance the customer experience. Yotpo’s major features include: Generates and leverages customer reviews Visual marketing features for social proof Loyalty program integration Smart algorithm for targeting Comprehensive analytics suite 7.

Software 64

Software Marketing Multi-Channel e-support 64

CSM Magazine

OCTOBER 18, 2023

Furthermore, the ease of navigation and accessibility of essential features on a casino website, such as payments, play a crucial role in enhancing the user experience. By paying attention to subtle cues, preferences, and feedback, establishments can craft experiences that resonate on a deeply personal level with their patrons.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

Bold360

APRIL 6, 2017

In fact, 75% of customers continue to participate in loyalty programs and affiliate themselves with your brand due to the relevance of offers and rewards. Nanorep makes this seamless, with a second-to-none guided, visual User Experience. It’s no surprise that it was reflected here too.

Self Service 63

Self Service Consumers Retail e-support 63

CSM Magazine

DECEMBER 20, 2022

From the ease of making deposits to the swiftness of payouts, online gambling sites have continuously worked to improve the user experience for their customers. Online gambling has become a major industry in recent years, and its success is due in large part to its ability to provide excellent customer service.

Industry 72

Industry Customer Service Case Study Loyalty Programs 72

SurveySparrow

SEPTEMBER 25, 2020

You should put more efforts into retaining them, they could also be a part of your customer loyalty program, if you have one. Integrate loyalty programs into your surveys: Loyalty programs are a great way to not only increase your retention rate, but also to improve your sales.

Sales 59

Sales Survey How To Omni-Channel 59