CSM Magazine

AUGUST 21, 2023

Customer engagement has become one of the most critical success factors for retailers looking to drive sales, loyalty, and overall business growth. Technology can also help to reduce wait times, improve order accuracy, and make it easier for customers to communicate with your brand.

Retail 52

Retail Customer Engagement Engagement Social Media 52

CSM Magazine

JANUARY 9, 2023

This can ease pressure on the organization, especially during times of disaster recovery. It helps to build brand loyalty and trust. One way of doing this is by announcing the wait times occasionally, and these should be accurate. The scores can help an organization plan its training or rewards programs.

Customer Relationship Management 93

Customer Relationship Management Customer relationships Management Rewards Programs 93

ShepHyken

MAY 30, 2022

This is Where Rewards Programs Lose Most of Their Members by Jenn McMillen. CustomerThink) Considering the cost of attracting new customers ­– one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Here are my top five picks from last week.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13