TechSee

OCTOBER 9, 2018

each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. Millennials love augmented reality and virtual reality, and there are an increasing number of practical business solutions for these immersive technologies. AI-powered virtual agents.

Omni-Channel 359

Omni-Channel Self Service Customer Service Virtual Agent 359

Oracle

AUGUST 19, 2020

. “A great innovation is when AI-powered virtual agents take cues from a shopper’s behavior to anticipate when a person is not 100% sure of a decision. A virtual agent would preemptively reach out offering advice to help the shopper make the right decision. Retail Innovation #7: Multi-channel shopping options.

Retail 85

Retail Innovation Virtual Agent Ecommerce 85

UJET

MARCH 22, 2021

So the saying “meet your customers where they are” has always referred to the channel they were in. Today, I think it should instead refer to what mode they’re in and what device they’re on when using those channels. When the pandemic first started, contact center operators were scrambling to support agents working from home.

Virtual Agent 82

Virtual Agent Self Service Contact Center Customer Journeys 82

Interactions

MAY 28, 2020

These are some of the many factors that will impact consumer loyalty in the near future. . The debate about multi-channel, cross-channel, and omnichannel is that of the past. This pandemic is pushing brands to think about customer service beyond the channel. Are you ready for AI or Virtual Agents?

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 59

Self Service Virtual Agent Multi-Channel Banking 59

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 52

Self Service Virtual Agent Multi-Channel Banking 52

TechSee

FEBRUARY 12, 2018

Verto Analytics offers market research and cross-platform measurement services that give brands, publishers, and researchers a multi-dimensional view of the digital consumer. Braze (formerly Appboy) is a lifecycle engagement platform that delivers personalized messaging experiences that span across channels, platforms, and devices.

Trends 84

Trends Customer Service Multi-Channel Self Service 84