ECXO

APRIL 18, 2024

Another time, he had to mediate between a frustrated customer and an indifferent sales representative who had sold the customer a product that didn’t meet their needs. His desk mate, a giraffe named Gina who worked in the sales department, began to notice the difference in Jose’s interactions with customers.

Customer Experience 314

Customer Experience Customer Centricity Chief Customer Officer Culture 314

Experience Investigators by 360Connext

FEBRUARY 9, 2021

Customer-focused employees across marketing, sales, HR, and other departments want to know if new CX initiatives are worth pushing for. This often gets translated into the following business text: SALES! MORE SALES! There is a basic understanding that investing in sales means earning business results. Absurd, right?

Customer Experience 261

Customer Experience Net Promoter Score Effort Score Culture 261

ECXO

JULY 22, 2024

Building Customer Loyalty Consistent positive experiences foster customer loyalty. Enhancing loyalty involves: Reward Programs: Implementing loyalty programs to reward frequent users and advocates. Revenue-driven strategies include: Upsells and Cross-Sells: Leveraging happy customers to drive additional sales.

B2B 207

B2B Customer Experience Self Service e-support 207

ijgolding

DECEMBER 3, 2014

Businesses that THINK there is no need to change are usually ones who are focussed on one primary measure of success – SALES. If we consider the way the legal profession has worked traditionally, it is one that is as SALES focussed as any other. Every minute of every day is an opportunity to generate sales….or

Customer Centricity 225

Customer Centricity Customer Experience Customer Retention Industry 225

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Some organizations find that focusing on retaining customers in volatile times can provide more revenue than sales.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

JULY 26, 2021

CRM Marketing teams put a lot of effort into increasing customer loyalty across various stages of the customer’s lifetime – starting from acquisition to retention, all the way through reactivation. To get started, watch the mini-workshop or read the transcript just below it: How to increase customer loyalty. Define an objective.

CRM 98

CRM Loyalty Strategy B2C 98

Lumoa

MAY 5, 2022

Good customer experiences affect customer satisfaction and loyalty and have become a significant strategic differentiator that can strengthen your brand. It can open up new opportunities, additional sales and long-term customer relationships.

Strategy 259

Strategy Customer Experience How To Consulting 259

ShepHyken

FEBRUARY 20, 2024

I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and today, I’m going to cover three of them that anyone who has any interaction with a customer, whether in sales, support or just might happen to answer a customer’s call, should pay attention to. Connect with Shep on LinkedIn.

Metrics 158

Metrics Customer Service Measurement NPS 158

CloudCherry

SEPTEMBER 23, 2019

According to Jeannie, ‘Retention starts from before you make the sale…If you think about creating an amazing experience and really understanding your customer’s journey from end-to-end, THAT is where you build retention. THAT’s where you start building loyalty.’. So, where do we begin? Request a demo.

Customer Retention 150

Customer Retention Customer Journeys How To Consulting 150

InMoment XI

MARCH 27, 2024

A well-crafted automotive reputation management strategy is essential for any auto brand looking to build trust, foster customer loyalty, and thrive in a competitive market environment. Positive perceptions lead to increased sales and customer loyalty, while negative perceptions can harm sales and brand value.

Automotive 195

Automotive Management Social Media Feedback 195

BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. They want to workshop risk-reward models with you.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

Lumoa

APRIL 24, 2018

For organizations just starting out with CX, NPS is a good gauge of loyalty. Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author. It think NPS has done a great job of elevating the topic of customer loyalty to C-suite conversations. Sue Duris Customer Experience and Digital Marketing Consultant.

System 317

System Effort Score NPS Net Promoter Score 317

Experience Investigators by 360Connext

DECEMBER 15, 2023

Engaging others in the act of customer journey mapping through a workshop or presentation is a great way to communicate directly about the customer experience. Explain how to review the map and what might be most interesting or surprising for employees to learn. Share what is next as you improve the journey! Dive into dashboard details.

Communication 304

Communication Tips Customer Journeys Customer Experience 304

One Millimeter Mindset

MARCH 6, 2019

Post sale execution experience makes or breaks customer experiences. Why jeopardize customer loyalty, success and retention by making assumptions about what happens next? Then, the original sales professional is not part of these critical, post sale steps. So are our post sale execution experiences. . Here’s why.

Sales 68

Sales Customer Confidence Touchpoint Communication 68

BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. They want to workshop risk-reward models with you.

Customer Care 156

Customer Care Entertainment Government Contact Center 156

Comm100

JUNE 30, 2016

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. The Customer Service 101 course focuses on creating a great customer service culture rather than just a good one, and focuses on exceeding customer expectations to inspire loyalty. Cost: $150.

Customer Service Training 183

Customer Service Training Course Training Customer Service 183

C3Centricity

AUGUST 26, 2019

More and more CPG companies and brands now offer a loyalty program, especially to their higher-value consumers. Catalyze your Customer Connection Book your workshop NOW! If there is no trust, there may soon be no sales! Download our Training Brochure Book your workshop NOW! Make them Feel Special. Let's name and shame!

Customer Centricity 189

Customer Centricity Fashion Airlines Customers 189

SurveySparrow

SEPTEMBER 29, 2023

And one powerful tool that can help achieve this is a customer experience workshop. But what exactly is a customer experience workshop, and why is it so important? What is a Customer Experience Workshop? Take a company with many departments like sales, customer service, marketing, and product development. Let’s see.

Customer Experience 52

Customer Experience Exercises Customer Journeys Roadmap 52

One Millimeter Mindset

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Sales 72

Sales Return on Investment Meeting Customer Retention 72

CSM Magazine

JANUARY 28, 2025

Webinars and Workshops Hosting live or recorded webinars to explain advanced features or industry trends allows customers to deepen their knowledge and use a product or service more effectively. Boosts Retention and Loyalty When you provide ongoing education, you show customers that your relationship doesnt end at the point of sale.

Loyalty 52

Loyalty Self Service Apparel Knowledge Base 52

Customer Guru

AUGUST 8, 2018

His areas of expertise, among others, are customer acquisition, customer development, and customer loyalty. She has over 30 years of experience in the industry and is renowned for her powerful presentations and workshops. He has vast experience in driving profitable sales growth through more loyalty-inspiring customer experiences.

Customer Experience 130

Customer Experience Chief Customer Officer Consulting Customer Journeys 130

Experience Investigators by 360Connext

JULY 7, 2020

I was conducting a journey mapping workshop with a client. This was a financial services organization that had a lengthy sales cycle. Introducing small wins before the competition can creates more loyalty. Journey mapping can help you see the true experience, not the one you think — or hope — is happening.

Customer Journeys 208

Customer Journeys Handbook Tools ROI 208

One Millimeter Mindset

JUNE 23, 2020

Similarly, do you spiel the sales blah-blah-blah long enough to close a contract? Without any real intention of walking your story to create post-sale continuity to retain clients? Engage me to present one of my One Millimeter Mindset speaking programs, workshops, coaching and mastermind groups. The never-ending story.

Sales 109

Sales Resources Communication Groups 109

ShepHyken

OCTOBER 22, 2024

Here are three ideas: Yes and No – If you’ve been in sales, you may have been taught that the goal is to get the customer to say yes. Even if they subtly impact the conversation, the right words create confidence, build relationships, and foster repeat business and potential loyalty.  I agree with this in principle.

Customer Service 89

Customer Service Customer Service Training Customers Loyalty 89

One Millimeter Mindset

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Why rely on a hit or miss storytelling strategy to acquire and retain clients? So you do not have to think about a thing!

Strategy 120

Strategy Sales Communication Management 120

ReviewTrackers

MARCH 24, 2021

Therefore, to improve customer retention in banking, organizations must focus on becoming more customer-centric — and delivering experiences that wow, delight, and inspire loyalty. By doing so, you can foster trust-based relationships that help encourage preference and inspire loyalty. Evaluate loyalty and satisfaction.

Customer Retention 123

Customer Retention Banking Customer Experience Strategy 123

ECXO

APRIL 26, 2023

High levels of customer satisfaction, loyalty and advocacy are built on well-designed user experiences; products and services that customers want and need. There are also metrics to measure increases in loyalty such as purchase frequency, average order / basket size, repeat orders etc.). The reason?

Chief Customer Officer 156

Chief Customer Officer Net Promoter Score Competitive Advantage ROI 156

Michel Falcon Experience

JANUARY 10, 2019

I’ve trained hundreds of people on these customer personality types, such as customer service team members from Verizon Wireless and sales professionals from Lexus. Each customer personality type may exhibit great company customer loyalty for different reasons. The Director Style Personality Type. What attributes does he have?

Training 151

Training Customer Service How To Employee Engagement 151

Second to None

AUGUST 30, 2018

Ryan is an expert search, social and content marketer, he leads Elevation Marketing’s digital strategy department, helping brands achieve their business goals, such as improving sales and market share, by developing integrated marketing strategies distinguished by research, storytelling, engagement and conversion. Create Advocates.

Social Media 94

Social Media Loyalty Advertising Feedback 94

Experience Investigators by 360Connext

JUNE 13, 2023

Yet traditional marketing goes up to the sale. This center actively supports other departments by providing necessary tools and guidelines, organizing workshops, and sharing best practices for improving the customer experience. Looking for More Support?

Customer Experience 162

Customer Experience Chief Customer Officer Culture Customer Centricity 162

ShepHyken

DECEMBER 9, 2024

He shares an interesting concept about customer asset management, which takes advantage of the link between satisfied customers and brand loyalty, helping to build a stronger relationship with customers that protects them from competitive challenges and more. Can Your Customer Service Make a Sale? And sure, there were those sales.

Customer Service 74

Customer Service Ecommerce Self Service Omni-Channel 74

One Millimeter Mindset

SEPTEMBER 24, 2020

Yet, at this point in the conversation, many sales people as well as analytical thinkers, become intimidated. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Analytics 133

Analytics Communication Sales Connections 133

Experience Investigators by 360Connext

MAY 20, 2015

They are the ones who are willing to invest in long-term loyalty for even longer-term business success. Keynotes, Coaching and Executive Workshops. Kicking off the year or the quarter or the sales meeting with a workshop on how to better focus on customers is a great way to move the needle quickly.

Customer Journeys 110

Customer Journeys Customer Experience Culture Communication 110

Optimove

JUNE 14, 2021

This makes it much easier to use your data to build better customer loyalty. Watch the mini-workshop below or read the transcript just under it to learn more: The Single Customer View. Then, send your satisfied regular active customers Campaign A promoting your latest flash sale.

CRM 98

CRM Effort Score B2C Ecommerce 98

Storyminers

JULY 28, 2018

Recently, Build-a-Bear Workshop offered a pay your age day for their bear workshops. This might look like offering a buy two, get one free sale and then sending the customer a bonus item for their first order. If you make a promise, don’t promise things you can’t follow through on. Keep Your Focus.

Brands 113

Brands Social Media Employee Engagement Consumers 113

Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? And 80% of customers were more likely to come back and refer their friends if the company uses humor in their sales and CX. And 80% of customers were more likely to come back and refer their friends if the company uses humor in their sales and CX.

Loyalty 52

Loyalty Guidelines Conference Culture 52

ShepHyken

APRIL 28, 2024

For context, these are the customers who continue to buy from you over and over again, and should account for the majority of your total sales. My Comment: I’ve been studying how different brands are creating successful loyalty programs. My Comment: Let’s move away from loyalty programs but stay with trends.

Loyalty Programs 74

Loyalty Programs Customer Service Self Service e-support 74