Daniel Group

JANUARY 25, 2024

Are You Using Humor in CX to Increase your Customer Loyalty? In my recent blog, Revisiting an Older Blog: Using Humor to Create the Unexpected Customer Experience , I discuss how we often overlook humor as a Customer Experience tool to build customer loyalty. Blogs The post Are You Using Humor in CX to Increase your Customer Loyalty?

Loyalty 52

Loyalty Guidelines Conference Culture 52

ShepHyken

OCTOBER 6, 2024

7 Ways to Boost Customers’ Emotional Connection and Loyalty with Your Brand by Annette Franz (MarTech) Loyalty. That emotional connection to a brand is extremely important to customer loyalty. It’s often been thought to be a key driver of loyalty. Brand Loyalty Is Lagging. What’s emotion got to do with it?

Customer Service 75

Customer Service Loyalty Programs Loyalty Rewards Programs 75

ShepHyken

SEPTEMBER 8, 2024

a customer engagement platform, has released new research emphasizing the critical role of effective listening in enhancing brand loyalty and customer satisfaction. Returns: The Silent Killer of Profits or a Tool to Build Customer Loyalty? My Comment: If you have a loyalty program, this article is for you.

Customer Service 80

Customer Service Self Service Loyalty Programs Customer Service Training 80

ShepHyken

OCTOBER 20, 2024

Personalization, consistency, fun, trust, and a loyalty program are what helps these brands create customer loyalty. Anything less than meeting those higher expectations results in reduced loyalty. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 73

Customer Service Customer Centricity Entertainment Airlines 73

ShepHyken

SEPTEMBER 15, 2024

Guide To Loyalty Programs For Small Businesses by Allen Kopelman (Forbes) Loyalty is a key driver for any enterprise that depends on repeat business. Restaurants, retail stores, salons and a wide range of businesses leverage loyalty programs to keep customers coming back and transform occasional customers into frequent shoppers.

Self Service 80

Self Service Loyalty Programs Customer Service Airlines 80

Interactions

APRIL 19, 2024

Recently, we hosted a workshop at Frost & Sullivan for the best and brightest in the CX industry. Here’s a summary of the workshop and the insights gleaned: Unlocking a Customer Experience Transformation Strategy The workshop, spanning 85 minutes, was structured to encourage active participation and meaningful discussions among attendees.

Customer Experience 62

Customer Experience Contact Center Customer Centricity Loyalty 62

Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty. Loyalty Programs. Enhance your blog.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JUNE 9, 2024

Customer Loyalty Stats in 2023: Loyal Customers Spend More! My Comment: There is a theme to this week’s Top Five articles: customer loyalty. Unlocking Customer Loyalty: 5 Core Motivations Powering Personalized Marketing by Alicia Arnold (MarTech) Personalized marketing taps into core human desires.

Sports 78

Sports Customer Service Travel Loyalty 78

Experience Investigators by 360Connext

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. We typically assist our clients in team development through ongoing coaching, hands-on workshops, and specific training.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

Optimove

SEPTEMBER 25, 2024

Key Takeaways: Connect with Customers: Discover innovative CRM practices to deepen relationships and boost loyalty. Over these two days, industry leaders and innovators will share strategies that drive customer loyalty and growth. Expect an action-packed agenda with expert speakers, hands-on workshops, and interactive roundtables.

CRM 52

CRM Conference Connections Marketing 52

ShepHyken

SEPTEMBER 30, 2024

By aligning CX and EX, companies can drive measurable business growth, with engaged employees delivering better customer service and fostering loyalty…ultimately leading to sustainable success. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops.

Customer Service 78

Customer Service Employee Experience Customer Service Training Loyalty 78

ShepHyken

AUGUST 11, 2024

The experience a company provides is often as important as its products or services when it comes to customer satisfaction and loyalty. My Comment: A good loyalty program helps drive repeat business and, according to the author of the article, is a good strategy for referrals and recommendations. But there’s more.

Self Service 80

Self Service Customer Service Loyalty Programs Travel 80

ECXO

JULY 16, 2024

Ensuring that employees get sufficient sleep translates to consistent and reliable service, reinforcing customer trust and loyalty. Education and Awareness: Conducting workshops and seminars on the importance of sleep and offering tips on good sleep hygiene can empower employees to make healthier choices.

Customer Experience 334

Customer Experience Policies Culture Innovation 334

ShepHyken

JUNE 30, 2024

Eliminate Inconveniences For Your Customers With These 5 Tips by Brittany Hodak (Brittany Hodak) When it comes to creating an exceptional customer experience, businesses often focus on the big gestures – impressive loyalty programs, flashy gifts, and over-the-top service at one or two big moments. Not many, but Costco is one of the few.

Customer Service 78

Customer Service Retail Customer Retention Loyalty 78

ShepHyken

JULY 21, 2024

The Ongoing Decline of Brand Loyalty, What’s Driving It and What Should Be Done About It – Interview with Simon Morris of ServiceNow by Adrian Swinscoe (CustomerThink) Today’s interview is with Simon Morris, the Area Vice President of Solution Consulting at ServiceNow. My Comment: What’s happening to customer loyalty?

Customer Service 83

Customer Service ROI Return on Investment Customer Journeys 83

CSM Magazine

OCTOBER 3, 2024

It was created to honor those who work tirelessly to ensure customer satisfaction and loyalty. Good service can differentiate a company from its competitors, fostering loyalty and encouraging repeat business. This could include workshops on active listening, empathy, or handling difficult situations. In 1992, the U.S.

Customer Service 52

Customer Service Customer Centricity Culture Exercises 52

ShepHyken

JUNE 17, 2024

Consumer Insights: Customer Loyalty Has Changed by Anastasia Lloyd-Wallis (Jeweller) There’s been a significant shift in the focus of loyalty in the retail sector. My Comment: This article on customer loyalty appeared in an Australian and New Zealand jeweler magazine. In essence, they’re becoming brand advocates.

Customer Service 80

Customer Service Retail Competitive Advantage Loyalty 80

ShepHyken

APRIL 14, 2024

Lessons from the Field: 3 Easy Ways to Customize Customer Experiences & Increase Brand Loyalty by Anand Subbaraj (Fast Company) Personalization encourages customers to both return for more service and recommend that service to others. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty.

Net Promoter Score 73

Net Promoter Score Loyalty Programs Customer Service Ecommerce 73

Comm100

MAY 27, 2024

These scores not only reflect customer perceptions of your brand but also influence retention, loyalty, and advocacy. Regular training sessions and workshops can help reinforce the objectives and strategies. Customer Satisfaction (CSAT) scores are pivotal for businesses aiming to thrive in a competitive marketplace.

Effort Score 113

Effort Score How To Social Media Customer Satisfaction 113

ShepHyken

FEBRUARY 20, 2024

This is my Loyalty Question , a concept I’ve shared many times over the years. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Metrics 153

Metrics Customer Service Measurement NPS 153

ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

Loyalty Programs 70

Loyalty Programs Customer Service Self Service e-support 70

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

ShepHyken

NOVEMBER 14, 2023

Other words to describe fulfillment include satisfaction, happiness, and completeness – all emotions that potentially drive employee loyalty. Nobody wants to work in a place that doesn’t emotionally fulfill them. This corresponds to Emotional Connection on the Customer Hierarchy of Needs. Connect with Shep on LinkedIn.

Employee Experience 149

Employee Experience Insurance Culture Customer Service Training 149

ShepHyken

AUGUST 4, 2024

9 Must-Know Customer Loyalty Statistics for 2024 by Achille Traore (BusinessCloud) In today’s competitive market, retaining customers is as crucial as attracting them. Brands are now investing heavily in loyalty programmes to keep customers coming back. Here is an interesting list of nine customer loyalty stats.

Customer Service 78

Customer Service Airlines Policies Advertising 78

LoyaltyPlus

NOVEMBER 10, 2020

Loyalty programs will play a pivotal role in getting passengers back onto your aircraft, agreed? As a well-established Loyalty Solution provider, previously sold as the branded solution for a well known PSS, we are perhaps one of the best kept secrets in the airline market in terms of our own brand. Everything.

Airlines 52

Airlines Loyalty Self Service Loyalty Programs 52

ShepHyken

SEPTEMBER 1, 2024

4 Trends Impacting Retail Customer Loyalty, and How to Overcome Them by Foundever (Foundever) Are your customers becoming more price-conscious and less loyal? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops. Connect with Shep on LinkedIn.

Customer Service 70

Customer Service Retail Customer Centricity Trends 70

ShepHyken

JUNE 23, 2024

Customer Loyalty Matters More Than Ever. Rewarding That Loyalty Is Mandatory. Rewarding That Loyalty Is Mandatory. My Comment: This is an interesting article on customer loyalty programs. 3) Tracking customer loyalty boils down to math. Traditional loyalty programs are based on transactions.

Customer Service 67

Customer Service Loyalty Programs Chatbots Loyalty 67

ShepHyken

MARCH 25, 2024

Brands Want Your Loyalty—and Will Offer More Than Points to Get It by Lauren Giella (Newsweek) Loyalty programs offer customers rewards, discounts or other perks when buying from or using the products or services of a certain brand. My Comment: Here is an excellent and robust article on loyalty programs.

Loyalty Programs 78

Loyalty Programs Hotels Customer Service Hospitality 78

CSM Magazine

OCTOBER 8, 2024

This special week, celebrated October 7 – 11, serves as a reminder of the crucial role these teams play in elevating customer satisfaction and fostering loyalty. Innovation Workshop Objective : Cultivate a culture of continuous improvement. Customer Service Mascot Design Objective : Promote teamwork and artistic expression.

Customer Service 52

Customer Service Exceptional Customer Service Innovation Culture 52

ShepHyken

DECEMBER 26, 2023

Consistency creates confidence, and confidence can lead to customer loyalty. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Or when a company or brand delivers a great experience, but then the next time, it’s just okay.

Customer Service 158

Customer Service Tips Guidelines Policies 158

ShepHyken

MAY 28, 2024

The result was a deepened sense of loyalty and sharing the story with others—in this case, thousands of readers of Chip’s Forbes article. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com. Connect with Shep on LinkedIn.

Hotels 91

Hotels Customer Service Training Customers Tips 91

BlueOcean

FEBRUARY 22, 2024

Imagine a partner who not only promises to meet your metrics but goes the extra mile to comprehend the nuances of your customer base, adapting strategies to enhance customer satisfaction and loyalty. They want to workshop risk-reward models with you.

Customer Care 177

Customer Care Entertainment Government Contact Center 177

ShepHyken

NOVEMBER 7, 2023

Emotional Connection: This is where loyalty is created. This is what helps drive customer loyalty. Is your organization meeting your customers’ needs? Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

Policies 97

Policies Meeting Customer Service Training Customers 97

ShepHyken

JUNE 2, 2024

7 Tips to Inspire Lifelong Customer Loyalty by Asad Salman (Hiver) Needless to say, today, it’s not good enough for brands to just offer a great product or service – modern consumers are far more demanding. My Comment: This excellent article includes seven tips to create stronger customer loyalty. Connect with Shep on LinkedIn.

Customer Service 78

Customer Service Net Promoter Score Chatbots NPS 78

CSM Magazine

JULY 19, 2024

In this article, we’ll explore practical strategies to empower your agents, enhance their performance, and ultimately drive customer loyalty. Regular workshops, refresher courses, and access to online learning platforms can help agents stay updated with the latest trends, tools, and best practices in customer service.

How To 52

How To Contact Center CRM Chatbots 52

BirdEye

APRIL 25, 2023

Loyalty incentives programs 15. Host seminars and workshops 18. Loyalty incentives programs Creating a rewards system for customers is a great way to boost loyalty and repeat business. Make sure to update your loyalty program often so it remains fresh and exciting for customers. Email marketing 11.

Social Media 98

Social Media How To Advertising Sports 98

ShepHyken

DECEMBER 3, 2023

Loyalty is a Strategy, Not a Program by Kevin Susman (Total Retail) In the commercial innovation workshops I lead around the globe, there are many strategies that clients and customers want to cover. However, without fail, I always get asked what can be done to improve customer loyalty. Connect with Shep on LinkedIn.

Customer Service 60

Customer Service Loyalty Programs Loyalty Customer Service Training 60