Unlocking Customer Loyalty in the Insurance Industry: NPS Insights
InMoment XI
SEPTEMBER 27, 2023
NPSx by Bain & Company and InMoment recently released the State of CX: UK Consumer Trends Report , an in-depth analysis of customer perceptions on brand experiences across multiple industries. This propels them to the top of the NPS rankings. This understanding can make or break a company’s reputation and long-term success.
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