Calabrio
APRIL 15, 2025
Customer Experience Improving Patient Self-Service: How Healthcare Contact Centers Can Use Chatbots & Adaptive Engagement to Elevate Patient Experience The healthcare industry is at a breaking point. Patient self-service tools like chatbots. One solution thats reshaping the patient experience?
Kayako
MAY 13, 2022
In fact, 79% of US consumers say they have used a self-service portal for customer service, and 88% of customers expect companies to have self-service options. 65% use self-service channels because they like the convenience and don’t want to talk to agents or wait on hold to do simple routine tasks.
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Comm100
OCTOBER 13, 2024
Cracking the Self-Service Code in iGaming Dive into the latest trends and best practices for delivering exceptional customer experiences in the digital age Watch now On-Demand Webinar 1. Self-Service Tools Have Evolved Dramatically Perhaps the biggest change we’ve seen since the rise of AI is the improvement in self-service tools.
CSM Magazine
APRIL 10, 2025
Personalized self-service has quickly become a necessity for businesses in an era where convenience and efficiency are non-negotiable for customers. But how can businesses, particularly retailers, deliver seamless, personalized self-service across various channels without compromising user satisfaction?
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Download this guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service. Included in this guide: How to incorporate AI for self service Tips for managing next-gen digital The "secret sauce" of digital leadership
InMoment XI
DECEMBER 6, 2024
From managing customer touchpoints to implementing advanced tools and strategies, achieving the desired results requires significant expertise and resources. These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support.
Win the Customer
JANUARY 9, 2025
This is where customer self-service comes in. AI plays a crucial role in enabling effective customer self-service. By leveraging AI-powered tools, product managers can build products that not only provide easy access to information but also anticipate customer needs and offer personalized support experiences.
Speaker: Tom Lewis, CEO of SmartAction
However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service? Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX).
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
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Workforce Engagement Management. AI / Self-Service. This document will help you and your team narrow the field, with detail on the full impact your proposed CCaaS platforms can make on your operations, plus open-ended probing questions that get you better, more insightful responses than a simple “yes”. Agent Experience.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Join this webinar with TechStyle Fashion Group, who recession-proofed their contact center with personalized and frictionless experiences to customers who prefer self-service. Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. Sketch a back-of-the-napkin ROI in minutes.
Speaker: Jake Miller, Senior Product Marketing Manager, Allego
Instead, buyers need to be surrounded with relevant communications and personalized, self-service content throughout their journey. During this exclusive event, Jake Miller, Senior Product Marketing Manager at Allego, will explore how to empower sellers to create customized and immersive buying experiences.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. Unsurprised? If you're not already using conversational AI, then you may be on the fence regarding their usefulness in the field, or perhaps you're unsure about how to implement it at your company.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
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