ECXO

JULY 16, 2024

Creating a Sleep-Friendly Work Culture Flexible Work Hours: Allowing flexible work hours can help employees manage their time better, ensuring they get adequate rest. Technology and Sleep: The proliferation of smartphones and laptops has blurred the lines between work and personal life, often leading to poor sleep habits.

Customer Experience 348

Customer Experience Policies Culture Innovation 348

AWS Machine Learning

APRIL 4, 2024

This is a guest post co-written with Tamir Rubinsky and Aviad Aranias from Nielsen Sports. Nielsen Sports shapes the world’s media and content as a global leader in audience insights, data, and analytics. Tal Panchek is a Senior Business Development Manager for Artificial Intelligence and Machine Learning with Amazon Web Services.

Sports 97

Sports Video Analysis Multi-Channel 97

Customer Bliss

APRIL 23, 2021

So while we were having business and commerce in ways we’ve never done before, thanks to technology, we were longing to be together. And so they were trying to find ways to put humans in places with this technology and I think leveraging change in harnessing change was a function of being human power and technology-aided.”

Customer Experience 273

Customer Experience Consulting Sports Leadership 273

NICE inContact

JANUARY 24, 2017

You and your project team have poured hours into the design and implementation of your new call center technology platform, and the big day has finally arrived – Go-Live. A good change management strategy involves communicating with and engaging your end-users long before your actual Go-Live date. Build Excitement for Go-Live.

Call Center 120

Call Center Technology Contact Center Gamification 120

Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. Understanding Customer Experience Management (CEM) Let’s start at the beginning. Is this the same as Customer Relationship Management, or CRM?

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

AWS Machine Learning

APRIL 1, 2025

It uses a StateGraph to manage the flow between RAG and critique/revision nodes, incorporating a custom DEI principle to guide the LLMs responses. His core area of expertise include Technology Strategy, Data Analytics, and Data Science. In his spare time, he enjoys playing sports, binge-watching TV shows, and playing Tabla.

Knowledge Base 109

Knowledge Base Healthcare Guidelines System 109

AWS Machine Learning

MARCH 4, 2025

Generative AI-assisted chat Offers an AI-driven chat interface for in-depth exploration of assessment results, supporting multi-turn conversations with context management. Brijesh Pati is an Enterprise Solutions Architect at AWS, helping enterprise customers adopt cloud technologies.

Knowledge Base 113

Knowledge Base Analysis Resources Tools 113

AWS Machine Learning

SEPTEMBER 23, 2024

Since its launch in 2018, Just Walk Out technology by Amazon has transformed the shopping experience by allowing customers to enter a store, pick up items, and leave without standing in line to pay. In this post, we showcase the latest generation of Just Walk Out technology by Amazon, powered by a multi-modal foundation model (FM).

Technology 89

Technology Retail Training System 89

AWS Machine Learning

JULY 10, 2024

Today, we’re excited to introduce two powerful new features for Amazon Bedrock: Prompt Management and Prompt Flows, in public preview. You can use the Prompt Management and Flows features graphically on the Amazon Bedrock console or Amazon Bedrock Studio, or programmatically through the Amazon Bedrock SDK APIs.

Management 131

Management Chatbots Ecommerce Knowledge Base 131

AWS Machine Learning

MARCH 11, 2025

Five domains in CRAG dataset are Finance, Sports, Music, Movie, and Open (miscellaneous). Domain Question Question Type Sports Can you carry less than the maximum number of clubs during a round of golf? is helping enterprise customers design and manage agentic workflows in a secure and scalable manner.

Comparison 107

Comparison e-support Knowledge Base Sports 107

AWS Machine Learning

JANUARY 27, 2025

Example: A blue sports car parked in front of a grand villa. Basic: A car in front of a house Enhanced: A blue luxury sports car parked in front of a grand villa overlooking Lake Como. Kris Schultz has spent over 25 years bringing engaging user experiences to life by combining emerging technologies with world class design.

Video 102

Video Entertainment Sports Examples 102

Comm100

MAY 1, 2018

And managing these teams can be a very rewarding experience. Use the following tips for managing multigenerational teams to help you harness the best of these powerful generations. According to a recent CIPD study , less than one-third of organizations report having an HR strategy in place for managing their aging workforce.

Management 140

Management How To Groups Financial 140

Optimove

JANUARY 28, 2025

How AI is Transforming CDPs Download Now >> Why it Matters: OptiLive is a game-changer for scaling CRM-powered live sports marketing and creating memorable experiences that drive results. OptiLive is a cutting-edge solution from Optimove that enables sportsbook operators to execute CRM-powered live sports marketing at scale.

Sports 59

Sports CRM Gamification Tips 59

TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. For cable companies to position themselves for growth and compete with emerging technologies, they must embrace the digital revolution and focus on their unique advantages. .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

CSM Magazine

FEBRUARY 10, 2025

This leaves small businesses in a strong position to accept crypto and take advantage of the benefits this innovative payment technology has to offer. The addition of management fees, chargeback fees, and other administrative fees means this fee can increase. But, it also offers potential for savvy businesses.

Sports 52

Sports Government Banking Innovation 52

AWS Machine Learning

SEPTEMBER 5, 2024

For this, we use Amazon Bedrock Prompt Management and Amazon Bedrock Prompt Flows to systematically evaluate prompts for your generative AI applications at scale. Prerequisites For this example, you need the following: An AWS account and a user with an AWS Identity and Access Management (IAM) role authorized to use Amazon Bedrock.

Management 132

Management Effort Score User Experience Examples 132

CSM Magazine

JUNE 6, 2024

That’s where sports betting comes in. Placing a sports bet can make any game more exciting, turning you from a casual viewer into an invested participant. This article aims to dive into what sports betting is all about and why it has become such a popular pastime for millions of customers around the globe.

Sports 52

Sports Engagement Government Technology 52

West Monroe

FEBRUARY 13, 2024

About the episode Explore the transformative power of AI and digital technology in the sports industry on our latest episode, which features Satisfi Labs CEO Don White. Fresh off the Super Bowl's digital showcase, dive into how these technologies are enhancing fan experiences by making sports more accessible and interactive than ever.

Sports 98

Sports Tourism Entertainment Technology 98

CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.

Culture 244

Culture Contact Center Leadership Employee Engagement 244

SurveySparrow

JANUARY 21, 2023

Holiday season is over, and we’re about to launch into yet another action-packed year of sports. Well, not if you’re a coach or a sports management company who’s always on a lookout for the next big talent. Sports survey questions play a massive role in that. 75+ Sports Survey Questions To Skip At Your Own Risk!

Sports 52

Sports Survey Entertainment Video 52

AWS Machine Learning

MARCH 18, 2025

Today, were announcing a significant enhancement to Amazon Bedrock Guardrails: AWS Identity and Access Management (IAM) policy-based enforcement. He cares about making the world a better place through technology and loves being part of this journey. About the Authors Shyam Srinivasan is on the Amazon Bedrock Guardrails product team.

Policies 94

Policies Interaction Government Resources 94

CSM Magazine

MARCH 1, 2024

In today’s digital age, the line between sports betting and casino entertainment is increasingly blurring, creating a vibrant playground for enthusiasts of both realms. The dynamic world of sports betting Sports betting offers a distinct blend of excitement, connecting fans more deeply with their favorite sports.

Entertainment 52

Entertainment Sports Online Experience Video 52

InMoment XI

SEPTEMBER 25, 2024

This technology supports a wide array of applications, from voice-activated assistants and chatbots to sophisticated text analysis tools and language translation services. This makes managing emails easier. This technology matches the candidate’s skills and experience with job requirements.

Data 195

Data Social Media Net Promoter Score Analysis 195

AWS Machine Learning

MARCH 14, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

Omni-Channel 130

Omni-Channel Sports Fashion Video 130

AWS Machine Learning

FEBRUARY 21, 2025

This comprehensive framework streamlines every step of the homeownership journey, empowering consumers to search, purchase, and manage home financing effortlessly. Rocket takes a complicated process and uses technology to make it simpler. Applying for a mortgage can be complex and time-consuming.

Data 74

Data Company Effort Score Financial 74

CSM Magazine

SEPTEMBER 26, 2024

Customer support has become a critical component in the highly competitive sports betting industry. Why Customer Service Matters in Sports Betting Because of the competition within the sports betting world, brands have to provide much more for the bettor beyond a set of attractive odds.

Sports 52

Sports Loyalty Multi-Channel Brands 52

AWS Machine Learning

MARCH 25, 2025

Scenario 4: Update requiring additional instance capacity Consider if you have an endpoint configured with initially one ml.g5.12xlarge instance (4 GPUs total) and configured managed instance scaling (MIS) with a maximum instance number set to two. In his spare time, Shikher enjoys outdoor sports, hiking and traveling.

Resources 106

Resources Financial Examples Strategy 106

CSM Magazine

DECEMBER 10, 2024

Businesses that have deployed Aampe agents include some of the leading food delivery and on-demand apps in South and Southeast Asia, top sports and fitness apps in Europe, as well as major fintech and entertainment apps in the U.S. to accelerate the adoption of its agentic infrastructure. Agentic AI provides the opportunity to break through.

Entertainment 52

Entertainment Sports Consumers User Experience 52

Russel Lolacher

JUNE 5, 2022

In this episode of Relationships at Work, Russel chats with technology service leader and speaker Brandon Caudle on the pros and cons of communication technology at work. How knowledge transfer and culture can benefit from communication technology. How to introduce inexperienced staff to new technologies. “It’s

Communication 93

Communication Technology Employee Engagement Conference 93

CSM Magazine

FEBRUARY 13, 2024

In the rapidly evolving world of online gambling, Mostbet stands out as a premier sports betting app, offering an extensive array of betting options to enthusiasts around the globe. With its commitment to delivering a seamless and immersive betting journey, Mostbet is redefining what it means to engage with sports betting in the digital age.

Sports 52

Sports User Experience Innovation Banking 52

Calabrio

AUGUST 15, 2018

Rob Morrissey, senior manager of partnerships and emerging products at TD Ameritrade, will be sharing how his company is using artificial intelligence to manage customer interactions and why contact centers of all sizes should consider this technology to improve the customer experience. What will they learn?

Contact Center 130

Contact Center Conference Call Recording Sports 130

CSM Magazine

NOVEMBER 28, 2023

In the dynamic realm of online sports betting, pay-per-head (PPH) service providers have emerged as pivotal facilitators, offering bookies and agents the infrastructure to manage betting operations efficiently. The difference lies not only in the technology they offer but in the human touch they bring to the table.

Sports 52

Sports Industry Exceptional Customer Service Government 52

AWS Machine Learning

NOVEMBER 14, 2024

By using advanced AI technology and Amazon Location Service , the trip planner lets users translate inspiration into personalized travel itineraries. Being serverless, it allows secure integration and deployment of generative AI capabilities without managing infrastructure.

Travel 111

Travel Hotels Tools Innovation 111

CSM Magazine

OCTOBER 29, 2024

The iGaming industry has been experiencing significant growth in recent years, driven largely by various technological innovations. Blockchain Technology: Enhancing Transparency and Security One of the most revolutionary innovations in the iGaming world is the use of blockchain technology.

Innovation 52

Innovation Sports Entertainment User Experience 52

CSM Magazine

NOVEMBER 6, 2024

For instance, a gym franchise could host fitness events in the community or sponsor local sports teams. Leveraging Technology for Better Service Using technology can improve the customer experience at a franchise. While technology can streamline processes, it’s also important to balance it with a personal touch.

Customer Service 52

Customer Service Loyalty Programs Self Service CRM 52

Customer Bliss

AUGUST 9, 2018

In today’s episode, I chat with Daniel Coullet , Senior Vice President of Customer Success and Experience, and Elizabeth Curtin , Customer Experience Practice Manager at PTC , about defining customer success, and the value of designing customer room for enhancing employee and customer experience. About Elizabeth Curtin.

Customer Experience 175

Customer Experience Net Promoter Score Chief Customer Officer Effort Score 175

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Chelsea Krost. ChelseaKrost. Jeanne Bliss. Andrew Neff.

Customer Service 0

Customer Service Chief Customer Officer Customer Centricity Consulting 0