Lithium

DECEMBER 6, 2022

Khoros Marketing Release Notes, October 2022. Community ROI: Embracing Humanity’s Desire to Help why would any customer spend their valuable time and resources answering strangers' questions on an online forum?For Webinars & Events Some event areas are limited to Khoros customers only. Publishing. Communities.

Social Media 52

Social Media Roadmap Trends Hospitality 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Confirmit

MAY 29, 2019

Holly Carter, Director of Product Marketing, Confirmit. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Voice of the Employee Market Research Webinars.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Confirmit

MAY 16, 2019

Webinar Details. Holly Carter, Director of Product Marketing, Confirmit. She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Date: Thursday, May 30th. Time: 11am EDT.

Consumers 40

Consumers Hospitality Roadmap Travel 40

Gainsight

JANUARY 17, 2020

How do you prioritize what feedback gets incorporated into the product roadmap? From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. Q: How do you prioritize what feedback gets incorporated into the product roadmap? These get routed directly to the product team.

Feedback 117

Feedback Roadmap ROI Case Study 117

SurveySparrow

MARCH 26, 2021

Having a go-to-market strategy ensures that you have made your launch foolproof, well, at least to a large extent. What is go-to marketing strategy? A detailed plan created to launch a product to the market is called a go-to marketing strategy. Who is responsible for go-to marketing strategy? No one does. .

Strategy 52

Strategy Marketing Advertising Airlines 52

Gainsight

MAY 13, 2020

We wrote about our process here and we are hosting a follow-up webinar dedicated to our Risk Management approach with Gainsight customer FinancialForce. . Using Gainsight, they are able to map use cases and urgency into a roadmap which is translated into a Customer Success Plan that both the CSM and the customer have alignment around.

Roadmap 59

Roadmap ROI NPS Customer Success 59

Gainsight

MARCH 21, 2019

We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? And we never want to be in the bottom right—no ROI and they don’t like you. Define ROI goals. Meet those goals.

ROI 78

ROI Return on Investment Customers Customer Success 78

Playvox

AUGUST 8, 2022

These four themes provide a solid roadmap for successful retention: 1. Addressing technology gaps has a direct, positive impact on the agent experience in addition to providing a greater ROI for the organization. We also invite you to watch the on-demand webinar on turning the Great Resignation into the Great Retention.

Contact Center 78

Contact Center How To Leadership Trends 78

Gainsight

OCTOBER 30, 2018

The market is saturated with products and it’s given consumers the upper hand. Focus on clearly demonstrating the ROI that your service has delivered and you can avoid significant losses when it comes time for renewals. #2: Obtaining funding from venture capital (VC) firms is part of the roadmap for a lot of SaaS companies.

ROI 61

ROI Customer Retention Social Media Roadmap 61

Gainsight

JUNE 29, 2021

CS teams not only influence retention rates, but also the organization’s brand and product roadmap. Companies must differentiate themselves by ensuring the customers realize value and prove ROI. We also have a webinar series that may provide some tips and tricks from the experts. Your new logo is someone else’s churn.

Case Study 40

Case Study Roadmap Customer Success ROI 40

Gainsight

SEPTEMBER 13, 2019

This Q&A is an excerpt from our webinar, Ask an Expert Q&A: How to Build Products That Drive Growth. Long gone are the days when sales-led or marketing-led growth reigned supreme. Catch Travis onstage at Product Marketing Summit in San Francisco where he’ll continue the discussion on product-led growth.

Analytics 65

Analytics Sales Roadmap Exercises 65

ChurnZero

AUGUST 30, 2019

It was a 1-day turbo-charged event in San Francisco with the best-of-the-best in Sales, Marketing, and Customer Success. Upcoming Webinar. Deliver high value outcomes that create hard ROI and real impact on your customers’ business. Aparna Vemuri (@tweeteshwari) August 29, 2019. . Speaker: Jackie Golden, CEO, LandNExpand.

Customer Success 40

Customer Success Net Promoter Score NPS Roadmap 40

ChurnZero

SEPTEMBER 6, 2019

Sales and Marketing Have Their Own Budgets… How the Heck Do We Get One? . . So how do you deal with an executive team who would rather invest in Sales and Marketing? . . It’s important to frame additional budget as not only a ‘win’ for customers, but a win for other parts of the company (including Sales and Marketing!)

e-support 49

e-support Sales Roadmap Customer Success 49

ClientSuccess

OCTOBER 10, 2017

CSMs should work directly with their marketing team members to determine ways to make the best first impression possible. Customers in the Evaluation Stage work mostly with marketing and sales to figure out if a company really is the best fit for what they are looking for. Evaluation Stage. What about training specifically?),

Metrics 40

Metrics How To Effort Score Customer Success 40

SmartKarrot

JULY 20, 2022

Customer success is when your customers choose your product and company because they are happy and see ROI appropriately. This starts with sending the customer the product credentials, guides, product roadmaps , and any FAQs. A customer success specialist also needs to hold regular meetings with the marketing and product teams.

Customer Success 10

Customer Success Roadmap B2B ROI 10

SmartKarrot

OCTOBER 20, 2020

Bring the voice of the customer to HashiCorp as you partner with engineering, marketing, and product to deliver a best-in-class customer experience. Providing regular product roadmap updates, ad-hoc troubleshooting, ongoing training for existing customers, and other services and support activities as required.

Customer Success 10

Customer Success Roadmap ROI Customers 10

ChurnZero

AUGUST 23, 2019

To talk about this newer role and shed some light on the evolution of Customer Success Operations and how it can impact SaaS businesses, we hosted a well-attended webinar earlier this week with Jason Conrad from the Customer Imperative. There was also mentioned of combining Revenue, Marketing, Sales, Customer Success ops to one team.

NPS 40

NPS Customer Success Effort Score Sales 40

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Case Study Roadmap Knowledge Base 10

SmartKarrot

FEBRUARY 3, 2021

Help customers get the most out of the product by answering technical and content-based questions via telephone/ webinar/ in-person meetings. business development, data, product, new market development) to deliver effective solutions to customers centred on their desired outcomes. Collaborate with internal, cross-functional teams (e.g.

Customer Success 10

Customer Success Competitive Advantage Case Study Roadmap 10

ClientSuccess

AUGUST 27, 2019

Another aspect we must remember is the ROI being derived from our product or services. . Join networks, read blogs, attend webinars, and participate in your local meetups. . From sales to marketing to implementation to onboarding, everyone must understand what customer success looks like and be aligned on the desired outcomes. .

Software 40

Software Customer Success Culture Customers 40

Gainsight

FEBRUARY 2, 2024

Today’s forward-thinking companies are using new approaches to customer training-including online webinars, knowledge bases, live chat, and online courses. They’re creating great inbound marketers, with the understanding that it will make them more successful customers. These are just the tools, however.

Training 52

Training Course Consulting Software 52

ChurnZero

FEBRUARY 29, 2024

The working relationship between customer success and support teams can make, break, or even supercharge your customer experience, as Jaclyn Mullen of TheLoops showed attendees of ChurnZero’s most recent webinar. Watch Jaclyn’s webinar on demand here, and dig into attendees’ questions below.

Customer Success 52

Customer Success How To Culture Leadership 52

Gainsight

MAY 3, 2020

Remote work, a rapidly shifting product roadmap, and a demand to support existing customers have led to a tighter integration to improve retention. During this webinar we focused on three ways to drive this alignment: Product Analytics and Customer Context . Increased needs of ROI for the customers. Traditional Factors.

Customer Success 59

Customer Success Customer Experience Roadmap ROI 59

Thematic

MARCH 29, 2020

A customer survey that’s gaining popularity is a Product Market Fit survey. Public content in communities can be indexed by search engines and benefit marketing. Specific feedback SaaS offerings we’ve seen in the market are ProductBoard , Aha! Its key question is “How would you feel if you could no longer use the product?”,

Feedback 111

Feedback How To Analysis e-support 111

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. The Champion is typically an influential member of the marketing, customer experience or analytics team. No background in data science is necessary.

Customer Journeys 43

Customer Journeys Analytics How To Metrics 43

SurveySparrow

MARCH 16, 2019

The truth about Marketing agency partner programs is that there are many, way too many programs, that it is a chore to choose ‘the’ one. Top 20 Marketing Agency Partner Programs for 2019. Not to brag, but we do have one of the best marketing agency partner programs and we are a fair judge of fellow-programs. Total win-win!

Marketing 75

Marketing Social Media e-support Video 75

BirdEye

APRIL 25, 2023

However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. This article will help you create a successful social media marketing plan to grow your brand’s presence. Table of contents What is a social media marketing plan?

Social Media 64

Social Media How To Infographics Video 64