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How Important is Customer Service in Travel and Tourism?

Bold360

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56
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11 Customer Service Metrics to Start Measuring

GetFeedback

Customer service has long been an area of focus for marketers and support specialists. Marketing can identify potential brand ambassadors by looking at your list of promoters. When customers don’t hear back quickly, they’re more likely to call, send additional emails, or ask for support on social media. Social Media.

Metrics 199
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How The Global Travel Industry is Planning Ahead for Crisis Recovery

NetBase

And to help with that, in this piece, we’ll explore market research supporting: What the post pandemic travel industry looks like right now. 72% of consumers in the US and UK are spending more time on social media per day since the outbreak of coronavirus – giving brands an opportunity to get in their sights.

Travel 98
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Small businesses and the importance of outstanding customer service

Service Untitled

Couple that with the popularity of social media, businesses and especially small businesses are under even closer scrutiny than years ago. Once every few weeks, interesting and helpful marketing information goes out to each of the areas informing residents of any changes, but there’s always more.

Tourism 84
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How to create an impactful Twitter business profile

BirdEye

So, if you want to boost your online marketing efforts in an era where 75% of internet users turn to social media for insights on businesses and brands, you must consider the power of a Twitter business account. They focus on brand messaging, marketing campaigns, customer engagement, and sharing industry-related information.

How To 111
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Contact center customization when it matters most

Talkdesk

travel and tourism industry at least $24 billion in foreign spending alone. If that caller cancels an upcoming flight while in the IVR, you could play a special message thanking them for being a loyal customer and extending a special marketing offer on their next booking. The consequences are estimated to cost the U.S.

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Forgotten Facts & Fantasies of Customer Delight

C3Centricity

If you follow me on social media, you’ll know that I’ve just returned from a three-week visit to Peru. But there are many other organisations working with recommender systems, including Netflix , social media platforms Facebook, Twitter and LinkedIn and retail giant Ikea. .