Experience Investigators by 360Connext
DECEMBER 10, 2024
Customer experience leaders, you arent the only ones expected to prove ROI on your initiatives! But it is notoriously challenging to connect our individual efforts to clear benefits and ROI, because CX can span so many areas. Defining What Customer Experience ROI Looks Like There are countless ways to show the value of your CX efforts.
ECXO
NOVEMBER 25, 2024
ROI Analysis: Calculating Value Beyond Costs A feature’s return on investment is not limited to direct financial gains. ROI Indicators to Measure: Will the feature reduce churn or attract new customers? Challenges: ROI is inherently speculative, especially for innovative features.
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InMoment XI
NOVEMBER 2, 2022
If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions. Your Top 3 ROI Questions. In order to showcase the ROI of your CX program, there are going to be calculations involved.
InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. The key to facing these challenges is to build an ROI-focused customer experience from the ground up (and not as an afterthought). 4 Keys to an ROI-Focused CX Program.
Speaker: Aja Bradley Kemp, Founder & Chief Experience Officer at Conversate Collective
Whether you're planning a large-scale conference or an exclusive executive gathering, this session will explore how to elevate event engagement, strengthen brand perception, and maximize ROI. Register today! 📆 April 10th, 2025 at 9:30 AM PDT, 12:30 PM EDT, 5:30 PM BST
InMoment XI
DECEMBER 13, 2022
My name is Ton Luijten, Customer Success Director + Data Science Lead in APAC—and in this post I’ll help you unlock a new take on ROI —through failure demand. When we manage client programs at InMoment, return on investment (ROI) is always top of mind. Let’s take a look at how considering failure demand can help you prove ROI.
InMoment XI
DECEMBER 17, 2024
Regardless of their background, your chosen candidate should have experience with this to ensure that you can measure the ROI of your CX program. Business Impact Perhaps most importantly, you will want to measure how your customer experience manager demonstrates the ROI of CX initiatives through their tangible business impact.
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As the learning industry matures, one question comes up time and time again in our conversations with customers about their learning programs: “How do we measure the business impact of extended enterprise learning initiatives?”.
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Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Make 2024 the year of ROI! Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. It will also cover the type of VOC measurements that can be utilized in any business environment, be it B2B, B2C, or B2B2C. The various measurements used to monitor CX results. Tune in on February 25th and discover: The business value of CX.
Speaker: John Joba and David Robbins
Despite increasing investment in measurement platforms, executives still struggle to demonstrate the impact to the bottom line—and the value these bring to customers and the organization as a whole. Derive more precise ROI calculations directly tied to company profitability, utilizing a measurement system and steady stream of financial data.
Speaker: Elissa Riddell, Justin Knowles, Melissa Maki, Ami Iceman-Haueter
Benchmarking data to measure successes (and failures). Focus will be centered on the benefits of investing in omnichannel technology to help create customized, consistent, and branded experiences across your institution’s buyer journey. By the end of this session you will have learned: How others are using customer engagement tech.
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Find out how to leverage the power of data insight to deliver a more human experience that results in better business outcomes and measurable ROI. The best experiences recognize us, engage us holistically, and treat us as “humans”; giving us a feeling of connectedness and being cared for.
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Turning CX program outcomes into measurable business results: It’s the number one challenge facing today’s CX professionals. In this ebook, we provide actionable steps you can take today to overcome these internal obstacles to create a unified view of the customer, drive cross-departmental action and connect CX program outcomes to ROI.
Advertiser: ZoomInfo
However, if lead generation, reporting, and measuring ROI is important to your marketing team, then data normalization matters - a lot. Data normalization. It’s not a far stretch to suggest that the topic isn’t exactly what gets marketers excited in their day-to-day workflow.
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