Optimove

JULY 15, 2024

Seamless Integration: Integrate Web Inbox with other OptiWeb channels for a cohesive customer journey and impactful campaigns. One way to deliver an exceptional customer experience—and keep your customers coming back—is to capture their attention in real-time with a Web Inbox.

Interaction 52

Interaction Multi-Channel How To Customer Journeys 52

BirdEye

JANUARY 5, 2023

Online reputation manager skill set Technical knowledge for an online reputation manager The day-to-day of an online reputation manager Public relations and reputation management working together Why multi-location companies need to manage their online reputation FAQs of an online reputation manager Birdeye: All-in-one online reputation management.

Company 93

Company Management Multi-Channel Social Media 93

SurveySparrow

SEPTEMBER 20, 2021

Feedback collection for diverse channels. Multi-channel data collection. As an experience management tool, it offers customer listening capabilities across multiple channels. In addition, InMoment’s highest-rated features on G2 are its CSAT scoring function and multi-brand experience support.

Omni-Channel 52

Omni-Channel Software Tools Management 52

SurveySparrow

MARCH 12, 2024

Key Features of SurveySparrow: Conversational Interface : Engage users with a chat-like experience. Omni-channel Distribution : Share surveys via web, mobile, social media, and email. Wide range of distribution channels. Analysis Tools: Access advanced metrics and sentiment analysis for deeper insights into user behavior.

Tools 52

Tools Feedback Analysis Analytics 52

Hero Digital

NOVEMBER 26, 2018

AI is critical to CX because it can enable the delivery of high-impact experiences across channels at scale. The large amount of data permutations necessary to create 1:1 customer experiences across audiences, devices, geographies, etc. And to fuel a strategic AI-CX marriage, you need robust, insight-driven data.

Strategy 46

Strategy Data Multi-Channel Roadmap 46

SurveySensum

MAY 18, 2023

Build a positive brand image and reputation by showcasing customer feedback and satisfaction through various marketing channels. Relational or Transactional Net Promoter Score Surveys (NPS) Net Promoter Score (NPS) is a wide ly used metric in the retail industry to measure customer loyalty and satisfaction.

Retail 52

Retail Survey Feedback Net Promoter Score 52

Gainsight

MAY 18, 2020

How We Turned a Beloved 5,000 Person Tech Conference Into an Epic 22,000 Online Experience in 45 Days. Just nine short weeks after deciding to transform the much-loved Pulse event into an online experience, we hosted over22,000 Customer Success and Product professionals from 50+ states/countries. per person net.

ROI 105

ROI Multi-Channel Video Entertainment 105