ECXO
OCTOBER 27, 2024
How Customer Success Metrics Are Reshaping the Subscription Economy Introduction The subscription economy has redefined the way businesses operate, moving from one-time purchases to continuous customer relationships. The image was created by DALL·E, and all rights are reserved by ECXO.org.
eglobalis
NOVEMBER 12, 2024
This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach. Instead of traditional metrics, which often emphasize internal performance, client-centered delivery measures success by how well the project addresses the client’s pain points and aspirations.
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ECXO
MARCH 11, 2025
B2B CX – Strategy & Business Alignment Originally posted here with our full version: [link] Introduction A successful Customer Experience (CX) transformation program must be deeply integrated with the business strategy of an organization. Below is a step-by-step approach. Below is a step-by-step approach.
eglobalis
NOVEMBER 3, 2024
This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.
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By analyzing the right reporting metrics to get your true CPA, you can use smart dialing strategies in real time and dramatically improve contact rates. Improving lead efficiency is critical to driving profitability for your outbound contact center.
eglobalis
NOVEMBER 26, 2024
With practical strategies, global examples, and insights into cultural and operational dynamics, we’ll explore how empathy can evolve into a strategic driver of business outcomes, ensuring it delivers more than words—it delivers results. This dual strategy allows Siemens to maintain consistency globally while respecting regional differences.
InMoment XI
OCTOBER 31, 2024
The best way to get started is by tracking and monitoring call center metrics. What Are Important Call Center Metrics to Measure? Call center metrics provide insight into the customer experience and quantify agent productivity. Here are 30 important metrics you can track to ensure your call center achieves its goals.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Do loyalty metrics need to be reassessed? Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results. Register today!
Speaker: Irit Eizips, CEO, CSM Practice
With many different approaches to measuring performance, organizations must rely on the right metrics to drive the best results for their customers. By the end of this webinar, you will know: Which metrics to track to improve your customer success performance. What the best practices are for tracking and proving customer value.
Speaker: Sandi Lin & Linda Schwaber-Cohen
Sandi and Linda dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare. In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education.
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Customer Success teams actively track KPIs and metrics that directly align with customer marketing outcomes.
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How can leaders leverage their CX metrics to establish financial linkage? and are excited to help you develop smart and timely CX strategies for a successful 2024. Will the average customer experience improve? What will global firms achieve using customer-facing generative AI?
Advertiser: ZoomInfo
It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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