ECXO
OCTOBER 27, 2024
How Customer Success Metrics Are Reshaping the Subscription Economy Introduction The subscription economy has redefined the way businesses operate, moving from one-time purchases to continuous customer relationships. The image was created by DALL·E, and all rights are reserved by ECXO.org.
C3Centricity
DECEMBER 10, 2024
Each trend signals a shift in consumer priorities, urging brands to adopt innovative approaches to thrive. If you prefer to listen rather than read: Marketing Deep Dives by Denyse Top 2025 Consumer Trends For CPG 1. Consumers now demand tailored experiences that align with their unique needs, values, and preferences.
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InMoment XI
OCTOBER 31, 2024
The best way to get started is by tracking and monitoring call center metrics. What Are Important Call Center Metrics to Measure? Call center metrics provide insight into the customer experience and quantify agent productivity. Here are 30 important metrics you can track to ensure your call center achieves its goals.
eglobalis
MARCH 30, 2025
For years, metrics such as the limited Net Promoter Score (NPS) and customer satisfaction (CSAT) surveys have been the backbone of CX perceived measurements along some other metrics and data. Many businesses have grown frustrated with this one-size-fits-all metric. Another case comes from software giant Adobe.
Speaker: Curtis Bingham, CEO, Chief Customer Officer Council
It is hard to correlate loyalty metrics with business results. NPS and Loyalty are the new shiny. Companies are investing millions in improving CX. But our research indicates customer loyalty is simply the wrong thing to be measuring. It doesn’t measure actual customer behavior—and therefore a limited predictor of desired outcomes.
InMoment XI
MARCH 14, 2025
A call center that stays one step ahead, ready to adjust to evolving trends without missing a beat. This is key because to learn the right information, businesses have to measure the right metrics. Just because you can measure it doesnt mean its the right metric for what you need to learn. The result?
eglobalis
NOVEMBER 3, 2024
Both countries have developed their tech sectors by embracing a culture of rapid innovation, cross-sector collaboration, and the exchange of ideas—factors that enable them to respond swiftly to global trends and client demands.
Speaker: Sandi Lin & Linda Schwaber-Cohen
Sandi and Linda dug into key findings so you can benchmark against industry trends and understand how your strategy and metrics compare. In this webinar, Skilljar CEO Sandi Lin shared learnings from Skilljar's recent study and her insights on the state of Customer Education.
Speaker: Bob Azman, Founder and CXO, Innovative CX Solutions, LLC
This session will cover key metrics used to determine ROI. This is a practical approach to CX measurements – less about the mechanics and more about what to choose, how to decide on what metrics to use, and how to build a business case for CX.
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Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. How can leaders leverage their CX metrics to establish financial linkage? Ready to explore 2024’s CX landscape? Will the average customer experience improve?
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