Mobile Tools for Better Customer Experience
Bold360
APRIL 20, 2016
With the whole world going mobile, and omni channel retail solutions being all the rage, it?s s important for businesses to cater to every aspect of a customer?s s mobile experience.
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Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers
UJET
OCTOBER 22, 2020
Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.
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Monthly Mash and The Omnipresent Customer
Customers That Stick
NOVEMBER 10, 2014
If you are involved with customer experience at any level, you have likely heard the word “omnichannel” so many times in the last few years that you are seriously considering naming your next pet Omni. Thinking about omnichannel ideas has me pondering whether the next buzzword will be omnipresent ?
SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?
Comm100
FEBRUARY 6, 2018
Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Salesforce has been successful as a mobile customer service application, meeting the increasing demands of businesses and customers. Competitors: BoldChat, LiveChatInc.
Beyond Omnichannel: How 3 Brands Deliver State-of-the-Art CX for Modern Consumers
UJET
OCTOBER 22, 2020
Omnichannel was never supposed to be just about your agents. Sure, your customer service agents need to be able to switch seamlessly from chat to voice and have all customer information in one easily accessible location. But omnichannel was always supposed to unify the customer journey, too.
New Year, New Resolutions: Four Brand Strategies that Will Increase Customer Satisfaction in 2017
Calabrio
JANUARY 19, 2017
Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. Learn more about employee engagement and #mobile in the #cctr Click To Tweet.
16 Statistics Shaping the Future of Customer Service
Tricia Morris
FEBRUARY 19, 2016
Only 10% of contact center professionals surveyed for the 2015 Call Center IQ Executive Report on the Omnichannel Contact Center identify their contact centers as omnichannel capable (compared to 68% multichannel and 22% neither) – 25% said achieving omnichannel capabilities will be a priority in 2016.
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