GetFeedback
MAY 9, 2018
With mobile purchases on the rise, excellent mobile customer service is becoming more important. When questions arise, mobile customers should be able to reach your business quickly and easily through the mobile means of their choice (live chat, messengers, texting, FAQs, etc).
Kayako
SEPTEMBER 20, 2018
Take Advantage of Social Selling . Social selling is where salespeople leverage social media to form meaningful relationships with clients and in B2B sales teams, this can greatly enhance the customer experience. Do Not Neglect Mobile Customer Service .
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Eptica
NOVEMBER 30, 2016
Date: Wednesday, November 30, 2016 The push for mobile customer service. As well as making phone calls, it makes it simple to browse the web, quickly send email, access social media, have a mobile web chat, or simply send an SMS message. Published on: November 30, 2016. Share this page on: Tweet.
Joe Rawlinson
APRIL 25, 2018
Basically, you can make a window to any of your services via a mobile app. Customers will love it. In fact, 75% of customers rely on the Internet and their smartphones when they shop. Additionally, 50% of these customers prefer to use a mobile customer service app before any other means at their disposal.
Michelli Experience
DECEMBER 6, 2016
Here are some random but interesting tidbits for your consideration: International Customer Management Institute’s research on business leaders suggests that 62% think mobile customer service is a competitive differentiator. Given global choice and the power of social media…customer experience elevation is here to stay.
Calabrio
JANUARY 19, 2017
Organizations with engaged employees outperform those with low employee engagement by 202 percent, which has a direct, positive impact on customers. Mobile Customer Service Will Close the Gap Between Consumer Expectations and Reality. And 2017 shows no signs of that slowing down.
ShepHyken
DECEMBER 19, 2016
Making the Case for Investing in Social and Mobile Customer Service by SparkCentral. SparkCentral) This guide lays out the integral components needed to establish a successful social media customer care strategy and makes a case for providing the right care in the right way.
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