Multi-Channel Related Topics 
CSM Magazine
NOVEMBER 25, 2024
Managing multi-channel e-commerce often feels like a constant race to fix problems, from overselling items to missing customer inquiries. Or maybe you’re swamped with customer inquiries across different channels and fail to keep up. What a way to ruin your mood for the day. The good news?
InMoment XI
JANUARY 22, 2025
Thats why growing businesses need a way to unify multi-location review management. Challenges in Multi-Location Review Management Managing reviews and online presence across numerous locations is a difficult task, and the larger you scale, the more complex the challenges grow. In the realm of reviews, this is certainly true!
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InMoment XI
OCTOBER 30, 2024
Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left. Mendix ) Human agents and advisers remain the highest-rated channel for customer satisfaction, with 20% of customers willing to switch insurers if their adviser left.
eglobalis
MARCH 30, 2025
Meanwhile, customers now interact with brands constantly through digital channels, generating a wealth of real-time signals. Next: We look at how businesses are shifting to real-time feedback channels to address these shortcomings.) Beyond call centers , text analytics is helping firms decode sentiment across channels.
Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys
As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.
eglobalis
JANUARY 20, 2025
The stakes in B2B are high, often involving multi-year contracts, renewals, intricate supply chains if not technology or cloud-based solutions, and significant recurring financial investment. Trust, transparency, and open communication channels ensure both parties are aligned in their goals.
InMoment XI
JANUARY 22, 2025
Its an ideal solution for keeping listings consistent and accurate across all the online channels where customers may search for a local physical store. These tools are especially useful for multi-location businesses that need to maintain and update separate pages for each location.
Speaker: Laura Sikorski, Contact Center Consultant
Your company is judged on how your staff relates to your customers on all channels. Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries. How do you retain the human touch in the digital world?
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