Multi-Channel Omni-Channel Video 
NICE inContact
NOVEMBER 12, 2019
Today’s customers expect omnichannel. How is omnichannel customer service different from (or: better than?) Here’s the basics on what’s what between “multi” and “omni” – and why you should care. Your smartphone or tablet or laptop give you access to any of those channels anywhere, anytime. customer service.
TechSee
OCTOBER 9, 2018
each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. According to a Techsmith survey , Millennials are twice as likely to choose visual communication methods, such as screenshots, screencasts, or videos, compared with Baby Boomers.
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Martin Hill-Wilson
JUNE 12, 2015
This is the second in a series of three posts exploring the issues around becoming a multi-channel service organisation. Of course you might prefer the language of ‘omni-channel’ if you are keen to make the point that it must all fuse together into a seamless capability. Adding channels to cater for choice adds cost.
Martin Hill-Wilson
JUNE 13, 2015
These posts kick start a series of discussions on key topics such as multi channel, social customer service and cross functional customer engagement. In my last post , I discussed the need for a disciplined approach in developing a multi-channel strategy. Chat is probably the most abused channel in this sense.
CSM Magazine
JULY 24, 2015
Then, over the years, technology changed the way we communicate and companies added more customer support channels. As social media and website capabilities evolved, channels were expanded further. This multi-channel customer support model is now the standard rather than the exception.
Peter Lavers
NOVEMBER 16, 2017
Remember when we used to talk about “channels and media”? Channel meant physical route to market e.g. retail, wholesale, intermediated, direct, etc. These terms have effectively amalgamated since we started to become “multi channel”. These terms have effectively amalgamated since we started to become “multi channel”.
NICE inContact
FEBRUARY 6, 2018
Watch first-hand how the customer experience differs for customers using a traditional, multi-channel routing customer service solution, compared to a true omnichannel customer experience in this video. The post Reduce Repetition with an Omnichannel Customer Experience appeared first on inContact Blog.
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