Multi-Channel Self Service Virtual Agent 
NICE inContact
MAY 21, 2019
In a way, self-service in the contact centre is kind of like a buffet: You need a strategy, or you might overeat or miss all the best dishes. It seems like self-service options are everywhere these days. And I know I am not the only fan of faster self-service. What’s your strategy? Many Options.
GetFeedback
APRIL 17, 2019
If you cover multiple communication channels (Aka omnichannel customer service ) , people will reach out: being able to choose the way to contact support simply makes it more convenient. However, adding new channels is not enough. Creating a self-service customer portal helps to avoid such situations.
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AWS Machine Learning
AUGUST 30, 2023
Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. This includes automatically generating accurate answers from existing company documents and knowledge bases, and making their self-service chatbots more conversational.
TechSee
OCTOBER 9, 2018
each day and often engage in “tech multi-tasking,” such as setting a date via messaging app while while watching Netflix and tweeting about it. I’ll help myself, thanks: Called the Do-It-Yourself Generation, Millennials love self-service. Support the DIY culture: Focus on consumer enablement and empowerment through self-service.
Interactions
JUNE 10, 2022
Customers are busy and self-service provides a fast and efficient way for them to get things done. The same survey also found that 64% of consumers would use a channel automated by AI to contact a business if they could get things done easier and more efficiently. Today, automation in the contact center is a necessity.
UJET
MARCH 22, 2021
So the saying “meet your customers where they are” has always referred to the channel they were in. Today, I think it should instead refer to what mode they’re in and what device they’re on when using those channels. When the pandemic first started, contact center operators were scrambling to support agents working from home.
Interactions
MAY 28, 2020
And, they are more willing to use self-service technologies to communicate with brands. The debate about multi-channel, cross-channel, and omnichannel is that of the past. This pandemic is pushing brands to think about customer service beyond the channel. Are you ready for AI or Virtual Agents?
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