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CX 2025: The AI Revolution That Will Leave Your Business Behind

eglobalis

By leveraging AI-driven tools, businesses can analyse multi-dimensional feedback (emotional tone, intent, behavioural trends) across channels. AI tools like recommendation engines (used by Netflix and Amazon) demonstrate how anticipating preferences fosters deeper customer loyalty.

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User Feedback for SaaS: Best Practices & Tools for Business Success

InMoment XI

InMoment’s survey design tools enable you to quickly create custom surveys that collect user feedback for tracking NPS. Leveraging a churn prediction tool can help you understand why customers might leave, which enables you to retain them before it’s too late. It also guides strategy on delivering value to your target audience.

Tools 195
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5 Must-Have CES Tools for Measuring Customer Effort & Satisfaction

Retently

In this article, were spotlighting the top 5 tools for measuring CES. So, if youre ready to transform your customer journey from frustrating to frictionless, lets dive into the CES tools that can make it happen. Next, lets dive into the tools that can help you measure and act on this critical metric! What Makes a Great CES Tool?

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Customer Experience in Insurance: Strategies to Boost Customer Satisfaction

InMoment XI

Clear communication and self-service tools are crucial to their satisfaction. They also appreciate risk management tools like home protection services and real-time alerts. It improves customer satisfaction across all touchpoints. Customers want to interact in various ways and expect smooth transitions between channels.

Insurance 195
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Top 5 Things to Look For in a Workforce Optimization Solution

Speaker: Vicki Herrell, Executive Director, SWPP, & Steve Kosiba, Product Marketing Manager, Genesys

As your contact center becomes more complex with a growing number of communication channels and touchpoints, it’s more important than ever to have the right technology in place to support your workforce. With the right solution, multi-skill and multi-channel forecasting and scheduling become accurate and hassle-free.

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Reduce Customer Churn to Boost Revenue and Stay Competitive

InMoment XI

With the right strategies and tools, you can prevent customers from taking their business elsewhere. A churn prediction tool like InMoment simplifies this process by leveraging analytics to highlight these at-risk profiles and segments. In fact, it costs five times more to acquire new customers than it does to keep an existing one.

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How Cross-Channel Marketing Intelligence Helps You Understand the Customer Journey

Blueshift

This type of multi-touch, multi-channel journey is common in personal finance. But for marketing teams, connecting these touchpoints isn’t easy. Siloed data and disjointed tools often prevent brands from delivering a seamless experience, leading to lost engagement opportunities and customer frustration.