Experience Investigators by 360Connext
SEPTEMBER 18, 2014
Welcome to Multi-Channel Customer Support. That’s the same feeling customers have when it takes four different channels to get an answer. What’s worse, is when it’s obvious the various channels aren’t connected. How many retailers are training employees to feel empowered when this happens?
InMoment XI
FEBRUARY 8, 2024
A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Improved Agent Productivity Providing agents with the necessary tools, training, and technology to perform their tasks efficiently.
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InMoment XI
NOVEMBER 30, 2023
Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Employee Training: Train employees to be brand ambassadors.
AWS Machine Learning
AUGUST 16, 2023
Training machine learning (ML) models to interpret this data, however, is bottlenecked by costly and time-consuming human annotation efforts. By training on large amounts of unlabeled image data, self-supervised models learn image representations that can be transferred to downstream tasks, such as image classification or segmentation.
Speaker: Laura Sikorski, Contact Center Consultant
Your company is judged on how your staff relates to your customers on all channels. Companies can achieve high customer satisfaction and loyalty when there is appropriate training, coaching, measurement/reporting, and organizational collaboration. Our new world is multi-channel, omnichannel, cross-channel, and even channel-agnostic.
ECXO
JUNE 11, 2024
The Multi-Dimensional Impact of AI AI’s impact on the employee experience is multi-faceted, providing significant benefits while also posing substantial challenges. Organizations must provide comprehensive training programs to help employees understand and effectively use AI tools.
Daniel Group
JULY 25, 2023
THE DANIEL GROUP ANNOUNCES NEW CX TRAINING INITIATIVE: THE CX INSTITUTE CHARLOTTE, N.C., The CX Institute will offer training and coaching programs to bolster the skills and capabilities of executives, program leaders, and managers in implementing, evaluating, and growing their B2B CX programs.
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