InMoment XI

NOVEMBER 22, 2024

For example, a chart highlighting the trend in NPS over the last six months provides instant insight into your customer loyalty efforts. However, quantitative data lacks context, so you can’t explain why your NPS is trending downward. It’s easy to track, analyze, and visualize.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

Retently

NOVEMBER 27, 2024

Analyzing Market Trends and Customer Behavior 2. Expanding Revenue Channels 4. Dive deep into customer behavior and market trends to tailor strategies that resonate with your audience. Falling behind on these trends can make your brand seem outdated. Personalizing the Customer Journey 3. Optimizing Conversion Rates 5.

Ecommerce 149

Ecommerce Sales Strategy Tips 149

Retently

JANUARY 13, 2025

Analyze trends, identify friction points, and implement improvements that make a tangible impact on the customer journey. Multi-Channel Support for Diverse Customer Touchpoints Customers interact with your business in many ways emails, live chat, mobile apps, social media, and more. CES data is only valuable if you use it.

Measurement 117

Measurement Tools Effort Score Multi-Channel 117

InMoment XI

FEBRUARY 3, 2025

These interactions can be text-based (email, chat) or voice-based (phone, where the conversation is recorded and transcribed) and can originate from many different channels. Enhancing Geo-Targeted Advertising With CI, businesses can better tailor their ads to local target audiences based on conversational trends.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

BlueOcean

NOVEMBER 13, 2023

The quickest way to get re-inspired is by getting a finger on the pulse of current news and customer service trends in the industry. What new trends and technologies are on their mind? What trends are more than buzzwords and can actually make a real impact on your work? How are other customer experience leaders delivering?

Customer Care 177

Customer Care Trends Multi-Channel Contact Center 177

Comm100

DECEMBER 10, 2024

Comm100s omnichannel customer experience platform and extensive CRM integrations helps unify all player data across channels, giving agents instant access to player history, preferences, and past interactions in one seamless view. Having a unified support solution will go a long way in helping you personalize interactions.

Strategy 130

Strategy Multi-Channel Loyalty Social Media 130

InMoment XI

JANUARY 17, 2024

Key Trends Impacting the Guest Experience in Hospitality Hospitality is a dynamic industry and new trends continue to emerge, raising expectations in a way that forces operators to rethink boardroom strategies, marketing and sales processes, and business models.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

Thematic

APRIL 3, 2025

Similarly, other market reports note steady double-digit growth, showing that this is more than a passing trend—it’s becoming essential. Other industry reports echo this upward trend, though the specific figures vary: Allied Market Research forecasts the market will reach $29.42 billion by 2030, growing at 17.8%

Analytics 62

Analytics Trends Marketing Social Media 62

TechSee

FEBRUARY 10, 2025

They interpret each customer’s unique situation, respond in their preferred channel (voice, chat, video), and ensure your brand delivers a memorable, human-centered experience at scale. Check out how Sophie AI’s cognitive engine orchestrates smart interactions using a multi-layered approach to AI reasoning.

Customer Service 124

Customer Service ROI Average Handle Time Multi-Channel 124

ECXO

JULY 10, 2024

This article examines the critiques of NPS, its performance in different business contexts, and emerging global trends in customer feedback strategies. Building a Customer-Centric Culture Creating a 360-degree feedback system involves: Multi-Channel Feedback Collection : Capturing diverse perspectives across touchpoints.

Metrics 374

Metrics Analysis Feedback NPS 374

InMoment XI

NOVEMBER 30, 2023

Establish Brand Guidelines: Define clear guidelines for how your brand should be represented across different channels. These guidelines serve as a roadmap for how your brand is visually and verbally presented across various channels. Time-Efficiency Monitoring your brand manually across various online channels can be time-consuming.

Brands 284

Brands Management Multi-Channel Social Media 284

eglobalis

JULY 2, 2024

Furthermore, it investigates contemporary global trends in customer feedback strategies that advocate for a shift beyond simplistic metrics. Advanced Analytics and AI : Use these tools to analyze large volumes of feedback data, identifying patterns, trends, and sentiment.

NPS 468

NPS Net Promoter Score Feedback B2C 468

ECXO

JUNE 11, 2024

The Multi-Dimensional Impact of AI AI’s impact on the employee experience is multi-faceted, providing significant benefits while also posing substantial challenges. The predictive capabilities of AI can identify trends and potential issues before they become significant problems, thereby enhancing overall productivity.

Employee Experience 334

Employee Experience Analysis Multi-Channel Employee Engagement 334

Retently

DECEMBER 10, 2024

It should also support multi-channel survey distribution and provide robust reporting tools for actionable insights. Multi-Channel Distribution : Distributes surveys via email, in-app messages, or web links, for a flexible and effective audience reach. Notifications are available via email, Slack, and Teams.

Multi-Channel 78

Multi-Channel Omni-Channel Analysis Survey 78

CloudCherry

FEBRUARY 13, 2018

Companies can now drastically reduce the time required to analyze customer feedback at scale , reveal insights and predict trends. The new enhancements also provide a multi-level classification hierarchy – a quick snapshot of higher level themes, and the ability to drill down into specific aspects to look at detailed themes.

Analysis 186

Analysis Multi-Channel Trends Policies 186

TechSee

DECEMBER 16, 2021

In the last few years, the customer service industry has been upended by a combination of new pandemic-driven ways of working, the growing trend of digital transformation, and the continuously rising bar for positive customer service experiences. Let’s look at some of the trends that are expected to drive this year’s priorities.

Call Center 124

Call Center Trends Self Service Contact Center 124

BirdEye

MARCH 6, 2025

That was Black Bear Diner s goal as a multi-location restaurant aiming to stand out among hungry diners. A multi-location business will benefit from local SEO , ensuring that each location appears in relevant search engine results. Ensure all information is accurate and matches other online channels. Increase online presence.

Tips 85

Tips Tools Social Media Multi-Channel 85

InMoment XI

FEBRUARY 8, 2024

A contact center is a centralized facility or department used by organizations to manage customer interactions through various communication channels, such as phone calls, emails, chat, and social media. Unified interfaces enable agents to manage interactions across channels efficiently.

Contact Center 195

Contact Center Multi-Channel First Call Resolution Social Media 195

Uniphore

AUGUST 6, 2021

In fact, Gartner estimates that of the 70 percent of customers who attempt self-service during their resolution journey, only 9 percent of calls are resolved through that channel alone. A low-code, on-call assistant, like Agent Assist , can help reverse the trend of disengagement—and improve overall performance—in just weeks.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

BirdEye

DECEMBER 30, 2024

Managing a multi-location mortgage business in today’s fast-paced market requires juggling multiple priorities: client relationships, loan processing, compliance requirements, and team coordination. However, details can slip out when your agents process multiple applications, especially for a multi-location operation.

Multi-Channel 52

Multi-Channel Social Media Analysis Financial 52

Comm100

OCTOBER 17, 2023

Here are the key features, channels and tools of customer service automation software: Chatbots : These are AI-driven tools that can engage with customers in real-time on websites, apps, or messaging platforms. Analytics and Reporting : Gather data on customer interactions, identify trends, and make improvements based on insights.

Software 243

Software Chatbots Customer Service Knowledge Base 243

Comm100

OCTOBER 16, 2018

Regardless of how a customer chooses to contact you, expectations of consistent and personalized interactions across every channel — phone, email, social, website, or live chat — don’t change. Use journey maps based on real customer experiences to identify personalization opportunities across all channels and systems. Complex queries?

Multi-Channel 178

Multi-Channel Customer Experience Customer Journeys Chatbots 178

Calabrio

MARCH 4, 2025

Conversation intelligence gathers and interprets customer interactions across various communication channels. These generative insights are summarized by category providing users with helpful overviews of items like intent, sentiment, and resolution scoresand organized into high-level themes and trends. The result ?

Contact Center 100

Contact Center Effort Score Analysis Multi-Channel 100

BlueOcean

FEBRUARY 21, 2017

Yes, they need to be great communicators and they need to have the chops to navigate call center systems and software in their sleep, but the best skills and personality traits differ from agent to agent, depending on the brand, the type of customer service, and the specific support channel. Managing an Multi-Generational Contact Center.

Contact Center 225

Contact Center Multi-Channel Call Center Training 225

BirdEye

NOVEMBER 20, 2024

Managing a multi-location dental practice requires your teams to juggle patient care, staff coordination, reputation , appointments, and communications daily. With GenAI, your multi-location dental practice can focus on delivering quality patient care without compromising growth or the bottom line.

Multi-Channel 52

Multi-Channel Insurance Chatbots Self Service 52

InMoment XI

JANUARY 12, 2024

Analyzing conversations allows businesses to identify trends, evaluate employee performance, and make informed decisions that align with organizational goals. This information, in turn, empowers companies to tailor their products, services, and communication strategies to meet the evolving needs of their customer base.

e-support 195

e-support Healthcare Multi-Channel Call Center 195

InMoment XI

MARCH 18, 2024

By consolidating data from diverse channels, businesses can unlock a fuller understanding of customer preferences, pain points, and behaviours. By identifying trends and patterns through data analysis, businesses can make informed decisions that anticipate customer needs. However, the journey doesn’t end here.

Multi-Channel 195

Multi-Channel Analysis Social Media Survey 195

BirdEye

DECEMBER 4, 2024

What the customer sees on these channels heavily influences his or her final purchasing decision. Identify critical channels : While a strong online presence translates into a strong reputation, not all channels are equal. With Birdeye, UK businesses can enable multi-location review generation across all targeted platforms.

Management 52

Management Multi-Channel Social Media Guidelines 52

Lumoa

APRIL 28, 2024

But how can you support your customers on all the different channels they reach out on and offer a personalized yet unified response? You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI. That’s where customer experience platforms come in.

Self Service 195

Self Service Customer Journeys Multi-Channel Feedback 195

BirdEye

DECEMBER 16, 2024

Today’s storage customers reach out through multiple channels at all hours, expecting quick, personalized responses. Performance analytics Tracking occupancy rates is no longer sufficient to understand the performance of multi-location storage facilities.

Management 52

Management Multi-Channel Social Media System 52

BirdEye

NOVEMBER 18, 2024

Jasper Perfect for: Brand-specific content Standout feature: Multi-platform templates Best used for: Long-form social content 3. Hootsuite Best for: Predictive analytics Key strength: Trend forecasting Unique feature: Audience behavior tracking 9.

Social Media 59

Social Media Tools Multi-Channel Guidelines 59

SurveySensum

DECEMBER 30, 2024

CustomerGauge has been specifically built to cater to B2B and handle complex, multi-touchpoint journeys and various account sizes. It helps businesses manage multi-contact, hierarchical customer structures. Identify sentiments, complaints, and trends for actionable insights with AI-powered text analysis.

Customer Success 52

Customer Success Customer Journeys Multi-Channel NPS 52

AWS Machine Learning

FEBRUARY 5, 2025

This multi-interface, RAG-powered approach not only strives to meet the flexibility demands of modern users, but also fosters a more informed and engaged user base, ultimately maximizing the assistants effectiveness and reach. For Slack, we are collecting user feedback, as shown in the preceding screenshot of the UI.

Multi-Channel 73

Multi-Channel Analytics Data Travel 73

AWS Machine Learning

DECEMBER 11, 2024

Also, with our multi-tenant AI application serving thousands of users across multiple sales teams, its critical that end-users are only interacting with data and insights that they should be seeing.

Sales 110

Sales Customer Engagement Engagement Knowledge Base 110

BirdEye

NOVEMBER 18, 2024

This is how property managers connect with and serve their tenants through: Smart lead generation and conversion The lead management process in property management demands constant attention across multiple channels and time zones. AI brings uniformity to operations while adapting to each property’s unique needs.

Management 52

Management Multi-Channel Social Media Analysis 52

Thematic

NOVEMBER 18, 2024

You can get a snapshot of sentiment across many channels at the same time. They were able to connect all their feedback channels to the platform and get insights into what their customers really wanted from their products. Monitor your brand reputation on social media and news channels.

Analysis 62

Analysis How To Multi-Channel Social Media 62

BirdEye

FEBRUARY 4, 2025

But here’s the catch: Reputation management isnt just about tracking online reviewsits about taking control of your brands online reputation across digital channels. If youre not actively managing it, youre leaving it to online reviews, social channels, and customer sentiment to define your brand reputation.

Tools 52

Tools Brands Management Multi-Channel 52