NICE inContact
JUNE 27, 2019
As a multi-industry manufacturing company, Honeywell develops solutions around energy and efficiency. The NICE inContact solution has transformed our ability to support our diverse contact center environment,” says Brett Hecker, Vice President, Customer and Commercial Enablement.
NobelBiz
JUNE 1, 2021
A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. It is a software system that improves customer service efficiency by utilizing a call center solution that manages several channels particular to a business. Contact center as a service is abbreviated as CCaaS.
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ViiBE Blog
JANUARY 22, 2021
No more call redirection, no more operational pauses. Virtual call center : ViiBE proposes an architecture based on virtual call centers and expertise in accordance with Business Units so that our partners can containerize their data per entity.
ViiBE Blog
MARCH 18, 2021
These complex cases often take longer than average to resolve, but this can be reduced by adding another communication channel, such as escalating to an expert via video. While AHT remains a useful performance metric for measuring call duration, newer technologies can complement AHT by enhancing call quality. Alternatives.
NobelBiz
AUGUST 11, 2022
Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences. As a result, your agents will be able to keep up with consumer demands across all channels. A contextual toolbar helps you control interactions.
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