Retently

MARCH 18, 2019

After all, brands with high customer retention are usually companies with high NPS score. Market Leaders’ NPS Scores. Given that an NPS score averages between -100 and 100, it’s clear the NPS scores of these top companies match their brands’ level of popularity. So, what do those high scores translate into, specifically?

Net Promoter Score 126

Net Promoter Score Omni-Channel Company NPS 126

Retently

OCTOBER 23, 2024

Typically, most brands focus on surveying just a couple of key touchpoints, like post-purchase NPS to measure customer loyalty, or post-helpdesk interaction CSAT to gauge service satisfaction. NPS surveys measure customer loyalty and advocacy by asking the question: “How likely are you to recommend our product/company to a friend?”.

Ecommerce 109

Ecommerce Survey Retail NPS 109

InMoment XI

OCTOBER 8, 2024

Reward Loyal Customers Implement a customer loyalty or rewards program that acknowledges and incentivizes repeat business. 83% of consumers say that belonging to a loyalty program influences them to buy from a brand again. This functionality can make sure all customer reviews receive a response in a timely manner.

Customer Experience 195

Customer Experience Self Service How To Net Promoter Score 195

Thematic

JANUARY 29, 2025

💡 Pro Tip : Use an omnichannel approach to ensure you’re collecting feedback from all possible sources. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. NPS measures how likely customers are to recommend your business to others.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

SurveySensum

JULY 9, 2024

And because of this experience, the coffee giant currently enjoys an NPS score of 77, one of the highest in the sector! Key Drivers of Starbucks NPS Score 1. My Starbucks Idea One of the first things that I came across in my research to understand the dynamics of Starbucks, is the programs they have created over the years.

NPS 52

NPS Loyalty Loyalty Programs Effort Score 52

delighted

NOVEMBER 20, 2020

Omnichannel retail makes products and services more accessible. In light of this, many traditional brick and mortar brands have taken an omnichannel approach to retail. Components of retail customer experience and measuring sentiment across all channels. Brick and mortar, or digital? For 2021 and beyond, the answer is both.

Retail 70

Retail Customer Experience Omni-Channel Effort Score 70

SurveySensum

JULY 11, 2023

A PWC retailing report found that the number of companies investing in the omnichannel customer experience has jumped from 20% to more than 80% to deliver the same customer experience at all touchpoints. One good strategy to boost customer loyalty is – the REWARDS program. And one such company is IKEA. How do they do it?

Brands 83

Brands Customer Experience Effort Score Rewards Programs 83