ViiBE Blog

APRIL 28, 2021

Software like ViiBE constantly tracks KPIs like Net Promoter Score (NPS), First Contact Resolution (FCR), and the number of calls that lead to an on-site trip by an expert. ViiBE’s virtual call center solution allows a call center manager to see statistics at any time for multiple call centers across the globe.

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Daniel Group

MARCH 26, 2020

Our research shows which factors have the most significant impact on NPS when selling capital goods. Forbes reminds us in Net Promoter No-No’s that “the detailed, unscripted answers that follow the NPS question present a golden opportunity to gain specific insights.” NPS®, loyalty index, overall satisfaction, etc.)

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Strategy NPS Net Promoter Score Virtual Call Center 59

NobelBiz

MAY 24, 2022

Most Contact Center Management, ticketing, and flow routing systems are now cloud-based. Create a virtual call center The options for creating a call center are now accessible in a 100% cloud version. In other words, there is no need for specialized equipment or extensive integration to set up a Call Center.

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ViiBE Blog

MAY 4, 2021

Customers expect the same level of service as in person, so it is crucial to measure your call center’s overall performance as well as your individual agents. Key performance indicators (KPIs) like AHT , NPS and FCR are vital to measuring this performance.

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ViiBE Blog

JUNE 1, 2021

You can implement it as a standalone virtual call center or as a complement to CRM applications and co-browsing software. Decathlon increased their Net Promoter Score (NPS) by 25% by using ViiBE for after-sales service. How to enhance customer self-service. ViiBE is more than just video conferencing software.

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ViiBE Blog

AUGUST 11, 2021

Key Performance Indicators (KPIs) exist to measure the performance of individual employees or contact centers as a whole. ViiBE sends a quick after-call survey to measure KPIs like first call resolution (FCR) , net promoter score (NPS) in real-time. The benefits of cloud-based contact center solutions.

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NobelBiz

AUGUST 11, 2022

Scalable Call Center Operations On The Fly Contact centers may adjust to better meet the demands of their clients thanks to CCaaS solutions. Because they are all hosted in the cloud, these solutions make it simple to form remote or multi-location teams and quickly set up a virtual call center.

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