Omni-Channel, Poor Customer Service and Virtual Agent

Turning Crisis Into Connection: How IVAs Can Support Utility Customers During Outages

Interactions

JANUARY 21, 2025

A modern approach to customer communications can help you transform crisis into connection, building customer trust and enhancing satisfaction. Heres how an Intelligent Virtual Agent (IVA) that blends technology with the human touch can deliver the personalized, caring support your customers crave when the next crisis hits.

Connections

Connections Self Service Poor Customer Service Virtual Agent

How to Improve Contact Center Optimization with Customer Journeys

Pointillist

SEPTEMBER 28, 2021

According to Forbes, poor customer service is costing businesses more than $75 billion a year. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. By Stephanie Ventura.

Contact Center

Contact Center Customer Journeys Self Service How To

Customer Experience Update

Turning Crisis Into Connection: How IVAs Can Support Utility Customers During Outages

How to Improve Contact Center Optimization with Customer Journeys

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