Why the End-to-End Customer Experience Should Be A Priority
InMoment XI
SEPTEMBER 19, 2024
The customer journey maps out the path a customer takes and focuses on individual touchpoints. The end-to-end customer experience, however, is how the customer feels about each of those touchpoints. Ensure Consistency Across Channels The end-to-end customer experience doesn’t include a set start and end point.
Let's personalize your content