Omni-Channel Self Service White Paper 
UJET
DECEMBER 2, 2020
In the past 50 years, the underlying technology powering voice self-service solutions has been transformed but, unfortunately, many of the uses of these solutions have not. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
UJET
DECEMBER 2, 2020
In the past 50 years, the underlying technology powering voice self-service solutions has been transformed but, unfortunately, many of the uses of these solutions have not. The current generation of self-service solutions, intelligent virtual agents (IVAs), are smart, omni-channel systems that automate many types of inquiries.
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Quadient
SEPTEMBER 28, 2020
In today’s omni-channel age, CX managers at telecom providers must be able to give consumers the support and customer experience they want, when they want. . With so many people and students working from home during the pandemic, traditional telecom call centres and other channels have been overwhelmed with customer inquires.
NobelBiz
FEBRUARY 13, 2024
RELATED ARTICLE CRM Key Features For Customer Service Interactive Voice Response (IVR) An advanced Interactive Voice Response system allows customers to navigate through options using their voice or keypad inputs, efficiently directing them to the appropriate service or information, thereby enhancing self-service capabilities.
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If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.
Uniphore
DECEMBER 17, 2021
Conversational AI and Automation Optimize Experiences and Reduce Costs Optimizing the member experience starts by understanding and optimizing every conversation before, during, and after an agent/consumer interaction — from self-service to agent assistance to after-call follow-up and post-interaction analytics. Learn More.
Think Customers
OCTOBER 4, 2021
Chatbots perform an important role in the omnichannel ecosystem, but chatbot platforms often keep the customer glued to one channel. Chatbots resolve simple tasks faster and eliminate the manual associate responsibility to resolve issues by directing customers to self-service right from the start. Chatbot CX wins.
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