GetFeedback

AUGUST 16, 2018

While most companies still use traditional metrics like CSAT and Net Promoter Score, we’re seeing more and more teams shifting to CES to measure their overall performance across channels. As more companies move toward offering omni-channel customer support, CES will continue growing in popularity. Social Media.

Metrics 199

Metrics Measurement Net Promoter Score Customer Service 199

Comm100

FEBRUARY 6, 2018

Company Seeks Social Media Software with a Focus in Marketing. Business Seeks Social Media Software with Integrated Social CRM. Business Seeks PR Software to Monitor Brand Across All Media. Company Seeks Omnichannel Customer Support Software. Travel and Tourism. Astute Solutions.

Software 143

Software Customer Engagement Engagement Omni-Channel 143

Bold360

APRIL 27, 2017

Travel and tourism can be difficult areas for retaining customer loyalty, with websites set up exclusively to pit brands against one another on the best deals for hotels and rock-bottom prices on flights. Customer service in travel and tourism clearly needs to follow your customer wherever they might be.

Tourism 56

Tourism Travel Customer Service Airlines 56

NobelBiz

FEBRUARY 22, 2023

Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52

NobelBiz

FEBRUARY 22, 2023

Daily talks between customers and companies climbed by 40% on social media and mainly Facebook Messenger and Instagram. The health crisis, which boosted demand in various areas including tourism and services (telecoms, insurance, and banking), also aided the development of asynchronous messaging.

Customer Experience 52

Customer Experience Omni-Channel Net Promoter Score Multi-Channel 52

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySensum

DECEMBER 24, 2024

Yeah, SAP owns Qualtrics, and it works best in multiple industries like healthcare, finance, tourism, retail, automobiles, etc. SurveySparrow SurveySparrow is an all-in-one platform that optimizes all the touchpoints in a customers journey with intelligent features and an omnichannel experience. Qualtrics Remember SAP?

Multi-Channel 52

Multi-Channel NPS Survey Analysis 52