ViiBE Blog

JUNE 1, 2021

With younger generations increasingly averse to phone calls, many also prefer self-service. Omnichannel service channels are the future of customer service because they enable customers to choose the appropriate channel for their needs. What are the common features of customer self-service software?

Self Service 52

Self Service Net Promoter Score Knowledge Base Omni-Channel 52

CSM Magazine

OCTOBER 7, 2024

Modern contact centers offer the ability to scale and adapt, helping businesses efficiently manage changing demands while keeping costs and resources in check. Implementing advanced contact center software ensures your company is equipped to handle future challenges easily.

Contact Center 52

Contact Center Virtual Call Center Contact Center Software Omni-Channel 52

CSM Magazine

JANUARY 28, 2020

Any type of large enterprise or organization knows the inherent value a virtual call center brings to their business. To be successful, businesses need a high-quality call center service that is reliable, easy to navigate and able to keep up with ever-changing customer experience expectations. Agent Metrics.

Call Center 52

Call Center Metrics Self Service Virtual Call Center 52

NobelBiz

MARCH 1, 2021

Hence the question, what are the advantages of Cloud Contact Center Solutions? Cloud Contact Center Solutions Takes Your Performance To The Next Level From your customers’ point of view, creating a virtual call center allows you to organize a virtually centralized organization.

Contact Center 52

Contact Center Call Center Virtual Call Center Call Flow 52

ViiBE Blog

APRIL 26, 2021

If you think of your IT service like the mechanic, the software engineers are the car factory. These days, customer support has moved beyond mere call centers to omnichannel contact centers. In addition to phone lines, contact centers add options like live chat and video chat. Forward feedback to the source.

Tips 52

Tips Knowledge Base Virtual Call Center Contact Center 52

ViiBE Blog

JANUARY 22, 2021

One of the crucial elements we’ve learned in this evangelization is that we need to educate the market on the difference between video conferencing and video assistance software. Video conferencing is simply a software that allows people to have face-to-face conversations over a remote video call. as well as our timeline.

Self Service 52

Self Service Virtual Call Center Video Call Center 52

ViiBE Blog

MAY 4, 2021

To calculate FCR uses the following formula : This formula shows the percentage of calls where the customer’s issue was resolved without needing a follow-up call. Measuring FCR can be done manually or by call center software such as ViiBE. ViiBE empowers your call center to improve its performance and efficiency.

First Call Resolution 52

First Call Resolution Call Center Virtual Call Center Knowledge Base 52

NobelBiz

SEPTEMBER 29, 2020

Right now, the contact center market is growing at an exponential rate. Technology advances coupled with the advent of the virtual call center are leaving behind anyone who doesn’t have at least a remote omnichannel software. But there’s an even bigger hurdle: contact center AI.

Contact Center 52

Contact Center Virtual Call Center Omni-Channel Chatbots 52

NobelBiz

JUNE 1, 2021

When you employ contact center as a service (CCaaS) software, you enable your call center employees to better their work and boost your bottom line by optimizing the client experience. A CCaaS is a multi-channel contact center solution that is critical to a company’s growth. What exactly is CCaaS?

Contact Center 52

Contact Center Multi-Channel Call Center Software 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The goal of this article is to provide contact centers owners and managers with all of the necessary information to properly utilize remork work and to empower contact center agents. Rather than traditional software that must be installed, go for cloud-based software that is available in SaaS mode.

Engagement 52

Engagement Contact Center Gamification Net Promoter Score 52

Magellan Solutions

JULY 29, 2021

AI is a long way from replacing humans for more complicated voice calls or chats. Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. The role of AI in the call center environment during and after the COVID-19 pandemic is significant.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

NobelBiz

AUGUST 11, 2022

To begin, most businesses are abandoning the call center paradigm in favor of contact centers. Because they offer an omnichannel approach to communication, they allow call center agents to switch between communication channels according to clients’ preferences.

Contact Center 52

Contact Center Call Center Multi-Channel Abandon Rate 52