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Callcenters are run for different reasons, whether for communicating with prospective clients, or providing after-sales services or technical support. ViiBE’s technology has recently expanded the scope of a callcenter to remote visual inspection following travel and social distancing restrictions.
Today, customers want more options than simply calling a phone number. Omnichannel contact centers respond to this need by giving customers more options. . What is an omnichannel contact center? Today, contact centers give customers more options than simply calling a phone number.
These interactions used to be conducted face-to-face, but due to travel restrictions and limited access because of COVID-19, these tasks now have to be performed remotely. No more call redirection, no more operational pauses. As a result, we believe video assistance is a necessary support channel. as well as our timeline.
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