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3 key customer service trends for 2018

Vonage

Providing a seamless omni-channel service that makes sense for your customer base is essential. Accommodating omni-channel capabilities allows you to meet your customers wherever they are and interact in a way that best suits them. Here’s what we learned.

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Visual OmniChannel – Give Customers the Experience They Crave

TechSee

To enhance customer satisfaction, more and more companies are transforming into an omnichannel contact center – providing a frictionless customer service experience across multiple touchpoints. To enable this omnichannel experience, companies and customer service operations are integrating new technologies, and upgrading their existing ones.

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10 truths about social customer service

Vonage

For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. Replying to a customer complaint the next day with the excuse “sorry, we close at five” just isn’t good enough.

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10 truths about social customer service

Vonage

For more on this topic read our white paper How to choose your channels: designing an omni-channel strategy. Replying to a customer complaint the next day with the excuse “sorry, we close at five” just isn’t good enough. The post 10 truths about social customer service appeared first on Blog | NewVoiceMedia.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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5 Ways Retail Banks Can Leverage Customer Data Effectively

InMoment XI

Strategy #2: Master Omnichannel Experiences. Retail banking customers today demand consistent, intuitive omnichannel experiences that are personalized and accessible anywhere. For more information about how retail banks can leverage customer data effectively, checkout this white paper on how to stand out in your industry!

Banking 370
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Omnichannel vs Multichannel Customer Service – How they Differ and Why it Matters

Comm100

This means that the channels are siloed from one another, and this causes a huge host of problems (which we get into below). On the other hand, omnichannel intelligently connects every channel together and allows agents to manage them from a single, unified console. With omnichannel, it’s a breeze.