Beyond Philosophy

FEBRUARY 25, 2021

From conferences and symposiums to concerts and sporting events. Pine says we need to learn from online experiences like Twitch, a streaming platform for gamers. There are even implications for retail environments. Twitch users watch celebrity gamers play video games and interact with other fans while they do it.

Conference 78

Conference Consulting Video Sports 78

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 68

Leadership Sports Hotels Social Media 68

CSM Magazine

JANUARY 17, 2022

And because it is generally safe to transact online these days, people are more willing to engage in online activities such as shopping and playing in casinos. As more people find ways to do everything from the comfort of their homes, the demand for live sports betting and live dealers are constantly increasing.

Industry 52

Industry Entertainment Sports Trends 52

Beyond Philosophy

OCTOBER 3, 2014

Downie explained that this was the result of recognising that Customer Service is only the final action in what has to be a much more strategic focus on the whole Customer Experience. “If From a sporting context, an organization can decide they are going to take part or try to win. Downie compared the team’s efforts to his Rugby days.

Leadership 60

Leadership Sports Hotels Social Media 60

C Space

JULY 27, 2020

The pandemic-delayed Major League Baseball opener was the sport’s most-watched regular-season game on any network in nine years. We’re going to figure out what works and what doesn’t,” said Craig Barry , EVP and Chief Content Officer for Turner Sports , which operates NBA TV. The most important thing is what happens on the court.

Brands 52

Brands Transportation Fashion Sports 52

CSM Magazine

FEBRUARY 2, 2018

. “Today, deals are won and lost on experience, and it’s clear from their online reviews that these dealerships understand how to take care of their customers. Mazda: Sport Mazda – Orlando, FL. Leasing Company: D&M Leasing Mid Cities – Grand Prairie, TX. Lexus: Wilde Lexus of Sarasota – Sarasota, FL.

Automotive 40

Automotive Sports Groups Customer Service 40

C Space

APRIL 17, 2020

AirBnB are having to innovate to maintain their business during social distancing, while staying true to their positioning, which is about authentic local experiences and the idea of belonging. They have just launched a new service: online experiences. Each player took their shots from their own isolated home courts.

Brands 52

Brands Hospitality Hotels Healthcare 52

Qualtrics

NOVEMBER 20, 2020

During the first wave of the pandemic, Dick’s Sporting Goods set up a curb-side pick-up using a simple sign for their phone number , before successfully progressing to using email and text alerts. Complementing in-store sales and support with online experiences. Diverting people online with early-bird discounts.

Retail 26

Retail Omni-Channel Brands Video 26

Gainsight

JULY 7, 2021

And just nine weeks later, we transformed our much-loved conference into an online experience for more than 20,000 Customer Success and Product professionals from 50+ countries. As the year progressed, so did our knowledge, understanding and confidence for transforming our events into engaging digital experiences.

Social Media 45

Social Media Conference NPS Hotels 45