TechSee

MARCH 10, 2021

It’s a journey that enables organizations to add vision to more digital touchpoints and allows for more advanced use cases such as visual self-service , while automating repetitive tasks over time. Faced by the sudden collapse in travel, global brand Airbnb shifted to help their hosts offer online events to customers.

Self Service 109

Self Service Customer Service Video Engagement 109

InMoment XI

APRIL 3, 2024

Digital experience (also called digital customer experience or abbreviated as DX ) is an extension of traditional customer experience. But where customer experience takes every interaction into account, the digital experience focuses more specifically on those interactions that occur with digital touchpoints.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Eptica

JANUARY 22, 2016

Three of the five industries that showed improvements were internet-based – ecommerce, social media and online travel – indicating that consumers are embracing the online channel for its convenience, efficiency and price. In store 40% were unhappy with the service they received.

Customer Service 48

Customer Service Social Media Retail Contact Center 48

Qualtrics

OCTOBER 10, 2019

To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints. The consumer experience is no longer just a matter of going shopping in a store or pulling out a device to make a purchase online. Oasis – merging online and in-store fashion retail.

Retail 34

Retail Travel Multi-Channel Fashion 34

Qualtrics

APRIL 28, 2020

Kristian says, “The challenge from management was to find a way to bring the online and digital side of our business on board. Previously, we’ve only ever collected CSAT for our call center channels - but we wanted to understand digital customer touchpoints.” Using website feedback to create breakthrough experiences.

Insurance 29

Insurance Call Center Comparison Feedback 29