BirdEye

JANUARY 17, 2024

Juggling multiple social media profiles across various locations is no small feat — it’s a make-or-break task for your brand’s online presence. Social media approval workflows are like your brand’s lifejacket — they help you stay afloat even when navigating choppy waters. Watch the Free Demo Now.

Social Media 109

Social Media Multi-Channel Software Feedback 109

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

Social media brand representatives don’t understand the medium or the customer service policies. Treating social media channels as nothing more than sales promotions will fail every time. Blog Customer Experience Featured Social Media User Experience customer service linkedin multi-channel'

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

AWS Machine Learning

MAY 30, 2024

Organizations across media and entertainment, advertising, social media, education, and other sectors require efficient solutions to extract information from videos and apply flexible evaluations based on their policies. You can use the solution to evaluate videos against content compliance policies.

Policies 136

Policies Video Advertising Analysis 136

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

Social Media 97

Social Media Policies Connections Analytics 97

Helpware

SEPTEMBER 3, 2024

We all enjoy social media for opening up our way to online freedom and limitless communication. In a world where every tweet, post, and story can go viral in seconds, social media content moderation has become the linchpin of digital safety.

Social Media 87

Social Media Guidelines Policies Communication 87

Experience Investigators by 360Connext

OCTOBER 6, 2014

Honesty is the best policy. Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Customer Experience 289

Customer Experience Social Media Employee Engagement Consulting 289

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

Social Media 96

Social Media Guidelines Video Entertainment 96

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

The Role of Social Media and Reviews in Online Reputation Management For years now, social media and online reviews have emerged as pivotal elements in shaping consumer behavior and business outcomes. Moreover, the unstructured data generated from social media and reviews can be a goldmine for businesses.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

OCTOBER 19, 2021

We have agents on the phone, email, live chat, and social media messaging. Beyond our contact centre data we can also leverage external sources such as social media or reviews. However, which data we can share—from a policy, privacy, or tech point of view—determines to what extent we can leverage the tools.

Analytics 370

Analytics Data Customer Experience Social Media 370

Experience Investigators by 360Connext

AUGUST 3, 2021

For more information, view or Terms of Service & Privacy Policy. Social listening is an industry buzzword, but it describes a very simple concept: monitoring social media and the web as a whole for mentions of your brand. For more information, view or Terms of Service & Privacy Policy.

Customer Experience 380

Customer Experience Social Media Feedback Brands 380

BirdEye

SEPTEMBER 27, 2024

Social media has become an integral part of our everyday lives, with people sharing their personal and professional experiences online. This is where a strong social media policy comes into play. Table of contents What is a social media policy? What should a social media policy cover?

Social Media 52

Social Media Policies Guidelines How To 52

Steve DiGioia

MARCH 9, 2020

But first, let’s reevaluate your policies and procedures. Policies and Procedures. How often do you reevaluate your policies and procedures? Monitor Social Media Mentions and Online Rating Websites – see what others are saying about your business to their circle of influence. service improvement plan.

Policies 310

Policies Competitive Advantage User Experience Comparison 310

Lumoa

FEBRUARY 9, 2023

Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It’s simple.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

QuestionPro Audience

MAY 24, 2018

The least trusted were Uber (5%), Snapchat (6%) and Twitter (8%), who recently announced an updated privacy policy. SOCIAL MEDIA. Almost 70% of American adults report using at least one social media platform, according to a study by Pew Research. Perhaps you remember the 1995 film, The Net.

Consumers 207

Consumers Data Social Media Study 207

Experience Investigators by 360Connext

MARCH 28, 2018

These people get the job done with a focus on process and policy, not with a focus on the customer experience. Your social media is stagnant. You’ve chosen people who have the right sets of skills over those who truly want to do right by your customers.

Feedback 259

Feedback Social Media Communication Policies 259

GetFeedback

MAY 5, 2019

Customers frequently get rejected after making a complaint due to incredibly strict and narrow warranty policies. One of the reasons why Apple remains the best option for a large number of customers all around the world is precisely their warranty policy, included in the official Apple Care support system.

Sales 277

Sales Loyalty Programs Social Media Policies 277

Experience Investigators by 360Connext

JANUARY 8, 2018

Look for trends in social media. They’ll tell you things like “I hate telling a customer we’re closed on the weekends” or “The ‘no returns after 30 days’ policy stinks and customers get frustrated.”. Here are a few ideas: 1. It may not be a HUGE deal yet, but it could become one later.

Customer Journeys 273

Customer Journeys Airlines Social Media Banking 273

ijgolding

NOVEMBER 28, 2014

Unbeknown to United at the time, Dave Carroll is a Canadian musician and a member of the band ‘Sons of Maxwell’ As a result of the lack of desire demonstrated by United to deal with the issue, Dave felt that his only option was to reach out to social media to share his experience with as many people as possible.

Social Media 318

Social Media Airlines Video Consumers 318

Uniphore

JULY 10, 2021

As principal analyst at Contact Center Week’s Customer Management practice, Brian leads all research and advisory endeavors related to artificial intelligence, contact center technology, business analytics, customer experience strategy, and social media. Privacy Policy / Legal. Privacy Policy / Legal. Contact Us. +1

Call Center 223

Call Center Contact Center How To Case Study 223

Uniphore

AUGUST 6, 2021

In our webinar, What Your Call Center Agents Rant About on Social Media , we went beyond the annual Voice of the Employee survey to explore how agents really view the contact centers they work in—and why they’re leaving at an alarming rate. Impossible expectations.

Self Service 246

Self Service Contact Center Knowledge Base Call Center 246

Experience Investigators by 360Connext

NOVEMBER 13, 2014

Knowing certain products cause this hesitation, reassure customers both online and in-store about return policies. Maybe the staff can’t know everything about everything, but they can know about which products are most likely to cause hesitation. Showcase how products can be used.

Customer Confidence 279

Customer Confidence Report Loyalty Programs Retail 279

InMoment XI

OCTOBER 30, 2024

Customer experience (CX) in insurance refers to the overall journey customers go through when purchasing a policy from an insurance provider. Life insurance customer experience : Life insurance customers need clear, simple communication about policy terms. They want fast claims handling and easy-to-use mobile apps to manage policies.

Insurance 195

Insurance Customer Satisfaction Customer Experience Strategy 195

Kayako

MAY 13, 2022

In recent years, the rise of social media put the customer in charge of the brand conversation. Privacy policies. Company policies that affect customers. As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. White papers. Blog posts. User guides.

Self Service 275

Self Service Knowledge Base e-support Policies 275

Comm100

SEPTEMBER 13, 2021

To acquire new customers and retain existing ones, companies need to adopt digital channels that customers now expect, particularly live chat and social media. By connecting your digital channels into one platform, organizations in any industry can support customers through live chat, email, text messaging, social media, and more.

Customer Service 241

Customer Service Social Media Omni-Channel Connections 241

Steve DiGioia

MAY 15, 2023

The Power of Social Media Thanks to the rise of social media, customers now have a platform to voice their opinions and experiences with your company to the world. One bad customer service experience can quickly snowball into a viral social media campaign that can damage your company’s reputation for years to come.

Customer Satisfaction 182

Customer Satisfaction Social Media Loyalty Feedback 182

Lumoa

NOVEMBER 17, 2022

Clear and concise delivery and returns policies. Public social media reviews can provide insight into competitor pricing and allow businesses to adjust their offering to suit. Another measure of customer satisfaction is communicating with your customers on social media platforms. Website speed tests.

e-support 195

e-support Customer Experience Social Media Chatbots 195

InMoment XI

AUGUST 1, 2024

Customer sentiment analysis involves using natural language processing (NLP) and machine learning techniques to analyze customer feedback from various sources— think social media, reviews, surveys, and more. First, collect feedback from various sources, including social media, reviews, surveys, and support interactions.

Measurement 195

Measurement Effort Score How To Hotels 195

InMoment XI

MAY 30, 2024

Text analysis has become a critical component of analytics and business intelligence, enabling companies to derive meaningful information from unstructured data sources such as emails, social media, online reviews, and more. Examples: Ingesting social media data to detect emerging trends.

Analysis 195

Analysis Software Self Service Social Media 195

Lumoa

MARCH 20, 2018

social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It's simple.

Net Promoter Score 268

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 268

BirdEye

NOVEMBER 20, 2023

Staying active, posting consistently, engaging with audiences, and promoting user-generated content are essential to social media success. But all these are easier said than done, especially if you have multiple social media accounts. This is where social media aggregators step in to streamline your presence.

Social Media 64

Social Media Multi-Channel Tools Video 64

Playvox

NOVEMBER 29, 2022

While the issue is not unusual, it’s easier to manage if you have a solid call avoidance policy in place. When you create the right policy, you’ll get call avoidance rates down — to the benefit of both your customer satisfaction metrics and your agents’ experiences. 6 Tips For Writing Your Contact Avoidance Policy.

Contact Center 77

Contact Center Policies eBook Interaction 77

Experience Investigators by 360Connext

DECEMBER 4, 2014

This stack includes important things, like a medical history form to complete and notification of the office’s cancellation policy. Walking into any doctor’s office, patients are typically greeted with a clipboard and stack of paper. YOU BETTER SHOW UP FOR YOUR APPOINTMENT!

Healthcare 234

Healthcare Customer Experience Hospitality Social Media 234

CX Accelerator

NOVEMBER 7, 2023

Are easy to reach on certain customer service channels (like social media) but not so easy on others. Stephanie Thum , encouraging us to not operate in silos says: 12) tout customer ease and simplicity in their marketing while behind the scenes they create sludgy, confusing customer processes and policies.

Customer Centricity 316

Customer Centricity Company Airlines Net Promoter Score 316

Lumoa

JUNE 26, 2023

Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. They want to browse online, pick up offline, and tag your brand on social media. The result?

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

InMoment XI

JANUARY 17, 2024

With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image. It encompasses the entire customer journey — through processes, policies, and people. These include online travel agencies (OTAs), social media, mobile apps, and brand websites.

Guest Experience 195

Guest Experience Trends Hospitality Customer Journeys 195

InMoment XI

JANUARY 4, 2024

Responsive Customer Support Offer responsive and accessible customer support across various channels, including live chat, email, and social media. Clearly communicate your website’s security measures, use secure payment gateways, and provide transparent information about shipping costs and return policies.

Retail 195

Retail Customer Experience Effort Score Social Media 195