AWS Machine Learning

NOVEMBER 18, 2024

In this post, we explain how InsuranceDekho harnessed the power of generative AI using Amazon Bedrock and Anthropic’s Claude to provide responses to customer queries on policy coverages, exclusions, and more. The ingestion workflow involves three key components: policy documents, embedding model, and OpenSearch Service as a vector database.

Insurance 104

Insurance Interaction Policies Knowledge Base 104

Comm100

DECEMBER 8, 2024

With over 32,000 undergraduate students and 5,000+ post-graduate students in Canada, McMaster University deployed Comm100s higher ed chatbot in 2020 to address student queries, improving user experience and boosting CSAT scores to 4.82/5. At Comm100, we take platform security very seriously.

Chatbots 130

Chatbots Financial System Course 130

AWS Machine Learning

FEBRUARY 19, 2025

To use Automated Reasoning checks, you first create an Automated Reasoning policy by encoding a set of logical rules and variables from available source documentation. FSIs regularly apply Automated Reasoning to verify regulatory compliance, validate trading rules, manage access controls, and enforce policy frameworks.

Financial 77

Financial Policies Insurance Guidelines 77

Customer Bliss

JANUARY 28, 2021

Without it, we left the door open for misalignment, a poor user experience, and a crumbling internal team.Fostering trust on a CX team is non-negotiable. By subscribing, you are agreeing to the Terms of Use and Privacy Policy. Much of what we needed to resolve as a CX team hadn’t been done before. Get every new episode.

Leadership 254

Leadership User Experience Feedback Culture 254

AWS Machine Learning

JANUARY 22, 2025

Amazon Bedrock enabled us to enrich FMs with product-specific knowledge and convert free text inputs from users into structured search queries for the product API that can greatly enhance user experience and efficiency in data management applications. This allows us to create a policy based on different failure types.

Knowledge Base 107

Knowledge Base User Experience Examples Data 107

AWS Machine Learning

NOVEMBER 30, 2023

You can also edit the auto scaling policy on the Auto-scaling tab on this page. The Test inference tab enables you to test your model by sending test requests to one of the in-service models directly from the SageMaker Studio interface. More details on adding, removing, and testing models are covered in the following sections.

Interaction 125

Interaction User Experience Travel Resources 125

InMoment XI

JULY 16, 2024

For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history. Establish Training and Policies Equipping your team with the necessary training and policies is crucial for handling social interactions effectively.

Tips 195

Tips Management Social Media Hotels 195

InMoment XI

JULY 16, 2024

For example, Netflix excels at personalizing user experiences by offering content recommendations based on viewing history. Establish Training and Policies Equipping your team with the necessary training and policies is crucial for handling social interactions effectively.

Tips 195

Tips Management Social Media Hotels 195

AWS Machine Learning

NOVEMBER 19, 2024

Incorporate continuous awareness – Continually integrate new data, such as updated documents or revised policies, allowing the AI to recognize and use the latest information without retraining. Guardrails make sure the interactions conform to predefined standards and policies to maintain consistency and accuracy.

Knowledge Base 96

Knowledge Base Management Customer Satisfaction Policies 96

AWS Machine Learning

OCTOBER 23, 2024

Serverless architecture – Eliminates the need for infrastructure management, enabling Classworks to focus on educational content and user experience. This approach is pivotal in maintaining the highest standards of performance, optimizing resource allocation, and continually refining the user experience.

Innovation 88

Innovation User Experience System Resources 88

ECXO

JUNE 19, 2024

Boosting Creativity and Customer Experience Fostering Innovation AI tools enable designers to push the boundaries of creativity by generating unique and unconventional design ideas. Companies must implement stringent data security measures to safeguard consumer data and prevent unauthorized access to AI-generated outputs.

Customer Experience 386

Customer Experience Automotive Fashion Innovation 386

AWS Machine Learning

NOVEMBER 7, 2024

Architecting a multi-tenant generative AI environment on AWS A multi-tenant, generative AI solution for your enterprise needs to address the unique requirements of generative AI workloads and responsible AI governance while maintaining adherence to corporate policies, tenant and data isolation, access management, and cost control.

Government 109

Government Self Service Policies Resources 109

Experience Investigators by 360Connext

MARCH 28, 2018

These people get the job done with a focus on process and policy, not with a focus on the customer experience. You’ve chosen people who have the right sets of skills over those who truly want to do right by your customers. Your social media is stagnant.

Feedback 259

Feedback Social Media Communication Customer Centricity 259

BirdEye

MARCH 18, 2025

Whether you’re running a service business, managing multiple locations, or just setting up your business listing , following the latest Google Business Profile policies is essential. Now that you know whether your business qualifies, the next step is ensuring your business name complies with Googles strict naming policies.

Guidelines 59

Guidelines Policies Feedback Engagement 59

AWS Machine Learning

JANUARY 13, 2025

Use cases for Amazon Q Business Small, medium, and large enterprises, depending on their mode of operation, type of business, and level of investment in IT, will have varying approaches and policies on providing access to information. Amazon Q supports a variety of data sources and data connectors to personalize your user experience.

Innovation 99

Innovation Knowledge Base Policies Guidelines 99

AWS Machine Learning

JANUARY 24, 2025

Implementing Amazon Bedrock prompt management and versioning allows for continuous improvement of the user experience while maintaining the overall security of the application. Additionally, implement custom data filtering policies based on user_id and strict user access policies.

Knowledge Base 104

Knowledge Base Groups Data How To 104

BlueOcean

NOVEMBER 13, 2019

At the core of content and ad review is the commitment to supporting the user experience. Though there isn’t direct interaction between the agent and the customer, there is a relationship – in both scenarios, agents are protecting the company brand, mitigating risk, and ensuring an optimal end-user experience.

Contact Center 120

Contact Center Average Handle Time Policies First Call Resolution 120

AWS Machine Learning

JULY 31, 2024

Applying guardrails helps mitigate these risks by enforcing policies and guidelines that align with ethical principles and legal requirements. You can use the assessment results from the ApplyGuardrail API to design the experience on your generative AI application, making sure it adheres to your defined policies and guidelines.

Policies 123

Policies Guidelines Banking Knowledge Base 123

Optimove

MARCH 26, 2025

Instead of relying on manual tracking, AI ensures operators can quickly adapt to the rules by adjusting models to reflect jurisdiction-specific responsible gambling policies. Annual Audits and Transparency – Conduct regular reviews of responsible gambling tools and policies and share performance publicly when possible.

Analytics 52

Analytics Financial Policies eBook 52

Retently

OCTOBER 23, 2024

Try to understand what is failing you: is it the UX and store design, misleading on-site path to their purchase, missing operational policies or product specs, failure to make the right purchase for their goals due to misleading info, etc. Were you unsure about the product details or return policy?

Ecommerce 109

Ecommerce Survey Retail NPS 109

West Monroe

SEPTEMBER 1, 2021

Understanding that digital is not IT is the first step in getting stakeholders to buy in on humanizing their user experience—and coincidentally also helps extract value from IT investments. A seamless user experience is important because customers are setting expectations.

User Experience 52

User Experience Technology Healthcare ROI 52

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. Despite their usefulness, they assess different aspects of the customer experience.

Net Promoter Score 417

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 417

InMoment XI

MAY 30, 2024

Recruitment: Analyzing text from resumes and cover letters can help HR teams identify the best candidates for open positions based on specific keywords and experience levels. Policy Effectiveness: HR can use text analysis to assess the effectiveness of company policies by analyzing employee feedback and identifying areas for improvement.

Analysis 195

Analysis Software Self Service Social Media 195

AWS Machine Learning

APRIL 3, 2024

Search engines and recommendation systems powered by generative AI can improve the product search experience exponentially by understanding natural language queries and returning more accurate results. This enhances the overall user experience, helping customers find exactly what they’re looking for.

Policies 123

Policies Examples Ecommerce User Experience 123

AWS Machine Learning

JUNE 4, 2024

With custom models , you can create unique user experiences that reflect your company’s style, voice, and services. These data sources are used when defining the IAM role and policies and when creating the S3 bucket. You first create a policy document, assume_role_policy , which defines the trust relationship for the IAM role.

Policies 130

Policies Resources Training Data 130

AWS Machine Learning

SEPTEMBER 5, 2023

This enables users to chat with the image to confirm if it contains any inappropriate content that violates the organization’s policies. Challenges in content moderation Traditional content moderation methods, such as human-based moderation, can’t keep up with the growing volume of user-generated content (UGC).

Policies 119

Policies Training Advertising User Experience 119

CSM Magazine

DECEMBER 23, 2024

Adding proactive measures like pop-up tips while they explore the platformcan reduce the load on support teams and enhance the user experience. Reassure them by highlighting your platforms licenses, secure payment systems, and responsible gaming policies.

Self Service 52

Self Service Wait Times Policies Communication 52

AWS Machine Learning

APRIL 23, 2024

Here are some features which we will cover: AWS CloudFormation support Private network policies for Amazon OpenSearch Serverless Multiple S3 buckets as data sources Service Quotas support Hybrid search, metadata filters, custom prompts for the RetreiveAndGenerate API, and maximum number of retrievals.

Knowledge Base 125

Knowledge Base Policies Resources Guidelines 125

CSM Magazine

FEBRUARY 5, 2025

Governance Holders vote on protocol upgrades and network policies. Where to Buy Cosmos (ATOM) Safely Atom is listed on various platforms, each with its pros and cons in terms of security, fees, and user experience. Security Strengthens the network by preventing attacks and ensuring reliability.

How To 52

How To Government Banking Policies 52

AWS Machine Learning

JULY 30, 2024

Amazon Q Business comes with rich API support to perform administrative tasks or to build an AI-assistant with customized user experience for your enterprise. The token generated by Identity Center refers to the corresponding Identity Center user. Control the audience claim, a claim you configure as the user identifier.

Policies 122

Policies Groups Resources Management 122

Centercode

FEBRUARY 11, 2021

Customers Are Embracing Flexible Return Policies. Many businesses have adopted more flexible return policies to accommodate both delays in shipping due to the pandemic and the difficulty and sometimes impossibility of returning products in person. They know the return policy. If not, that’s a different story.

e-support 98

e-support How To Policies eBook 98

AWS Machine Learning

JUNE 21, 2024

In addition to setting up IAM permissions to the admin role, you need to scope down permissions for your users so they can’t access public contents. Use the following policy to deny access to the public hub for your users. Set up a Boto3 client for SageMaker: sm_client = boto3.client('sagemaker')

Management 110

Management Policies e-support Resources 110

CSM Magazine

FEBRUARY 19, 2025

Transparent Privacy Policies Clearly outline data collection and usage. Granular User Permission Controls Let users decide what specific data they are comfortable sharing. Data Synchronization: Inconsistent or delayed syncing can negatively impact user experience and data accuracy.

Healthcare 52

Healthcare Exercises Gamification Policies 52

West Monroe

SEPTEMBER 1, 2021

Understanding that digital is not IT is the first step in getting stakeholders to buy in on humanizing their user experience—and coincidentally also helps extract value from IT investments. A seamless user experience is important because customers are setting expectations.

User Experience 40

User Experience Technology Healthcare ROI 40

Ecrion

MARCH 19, 2019

The world is changing, technology is changing, the wants and needs of your customers are changing, why not change your policy management system? Changing your policy management or core systems can be notoriously difficult. In this instance, an insurance correspondence upgrade could definitely provide a negative customer experience 1.

Insurance 40

Insurance Policies System Self Service 40

Lumoa

JUNE 26, 2023

However, in an omnichannel experience, the customer can browse the brand’s website for multiple options, try-on styles virtually, and place an in-store pickup to get a perfect size fit. Or, they can scan products in physical stores to instantly check online reviews and user images before making a purchase. The result?

Omni-Channel 195

Omni-Channel Customer Experience Net Promoter Score Effort Score 195

Customer Guru

FEBRUARY 26, 2018

That is where I had B2B user experience. It had roughly 35 million active users belonging to all kinds of sections of the society. So, in this fragmented market, it is very difficult to create one user experience. This means your customer experience could largely be like a collection of microstructures.

Insurance 106

Insurance Customer Experience e-support Policies 106