Win the Customer

JUNE 5, 2017

But it takes more than a telecommute policy to successfully manage a thriving remote customer service team. Keep your mobile team highly engaged with ongoing virtual meetings. And aside from happiness with working at home, companies can recruit top talent regardless of where they live to gain an edge over their competition.

Customer Service 88

Customer Service Virtual Call Center Guidelines Call Recording 88

NobelBiz

MAY 24, 2022

Create a remote communication policy while allowing for personalized follow-up This is the most crucial aspect of running a remote call center agents. For a regular interaction, you must design a team communication policy. This entails organizing systematic virtual meetings with video conferencing software.

Call Center 52

Call Center Tips Virtual Call Center Management 52

Magellan Solutions

JULY 29, 2021

Given the overwhelming move to virtual call centers, using AI for quality monitoring and compliance control is essential for future growth. The pandemic hit the call center industry with a dramatic increase in difficult calls and an increase in customer service efforts.

Call Center 52

Call Center Self Service Social Media Omni-Channel 52

Magellan Solutions

JULY 27, 2021

Industries that opt for a multilingual virtual call center. Good understanding leads to well-formulated policies that benefit both the parties involved. Are you wondering whether it is necessary for all companies to be multilingual in terms of customer support? Tourism Industry.

Call Center 52

Call Center Tourism Virtual Call Center Transportation 52