Remove Poor Customer Service Remove ROI Remove Social Media
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The True Cost of Losing a Customer

BlueOcean

There’s a knowledge gap that prevents companies from comprehensively understanding the impact of a single customer on their revenue and, in turn, how their customer experience impacts the company’s success. If you’re ready to do the math, this formula can help you start to explore the cost of losing a customer.

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The True Cost of Losing a Customer

BlueOcean

One negative customer experience may seem like a drop in the ocean of all your customer interactions, but it’s never that simple. It’s worth mentioning that many customer relationships can be saved even after a bad experience with the actual product or service, particularly if they choose to contact a customer service rep.

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What a Customer First Strategy Means Post Pandemic

C3Centricity

This is no longer possible as customers are sharing their experiences of companies and brands far more than just six months ago. According to the latest global statistics, social media usage saw an increase of 21 per cent, and news consumption has risen by 36 per cent. RightNow Customer Experience Impact Report.

Strategy 296
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Why the End-to-End Customer Experience Should Be A Priority

InMoment XI

When your brand delivers a consistently positive experience, customers trust you more and think of your products or services as higher quality. Customers are also more likely to share their positive experiences through online reviews, social media, or by recommending your brand to others.

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How Your Business Can Quickly Adopt a Customer First Strategy

C3Centricity

Every few days there seems to be another customer service disaster that fills the newspapers and goes viral on social media. These usually happen when an organisation does not adopt a customer first strategy. Almost every single organisation, big or small, recognises the importance of their customers.

Strategy 218
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Why Digital Customer Service Depends on Software and Soft Skills

NICE inContact

If delivering extraordinary digital customer service were as simple as following a formula, everyone would be doing it. In fact, 89% of tweets from customers to businesses still go unanswered, and poor customer service is one of the main reasons for customer churn. But not everyone is.

Software 156
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The True Cost of Losing a Customer

BlueOcean

Theres a knowledge gap that prevents companies from comprehensively understanding the impact of a single customer on their revenue and, in turn, how their customer experience impacts the companys success. If youre ready to do the math, this formula can help you start to explore the cost of losing a customer.