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InMoment XI
OCTOBER 26, 2021
Once you determine how frequently your executives want reports, it’s vital to press that advantage by figuring out how best to present them. Usually, this presentation takes the form of scorecards, but we challenge you to use something much more powerful if you aren’t already: customer stories! Element #3: Cross-Functional Teamwork.
ECXO
OCTOBER 5, 2023
During this presentation, participants will gain valuable insights about the Last Days of Surveys: Historical Context and Evolution of Measurement : Discover how AI revolutionizes Customer Experience (CX) productivity. In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience.
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eglobalis
JULY 25, 2024
Influencers and Thought Leaders in CX In Europe, the landscape of CX thought leadership and practical application presents unique challenges. Numerous individuals claim expertise based on one or two projects or by adopting established models like McKinsey’s, operational CX model, presenting their work as original.
InMoment XI
FEBRUARY 24, 2022
The challenge is how do you present those metrics in a way that makes executives regard them as crucial data points? When you’re presenting a business case, the goal shouldn’t be complexity. Which means there will be countless meetings and presentations, and most importantly chances to learn to speak in the C-Suite language.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Please note that in order to receive the Activity IDs for HRCI and SHRM, you must be present during the live webinar for at least 50 minutes. Activity IDs cannot be provided to those who view the webinar recording.
ECXO
NOVEMBER 19, 2023
Join the CX Professional Business Network at ECXO for more enriching presentations like this one! Join the CX Professional Network at ECXO for more enriching presentations like this one! What could be better than that? Well, our upcoming in-person event! Stay tuned. Subscribe now at: [link] What you will learn during this session: 1.
InMoment XI
JUNE 2, 2022
Defining your goals with numbers will help you identify improvements much more precisely, and will also give you something tangible to present to the boardroom when you move to secure additional funding.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Natasha Husein, Product Marketing Manager, Clever
In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
In this presentation, we’ll inspire you with a blueprint to do this, including: An understanding of the path organizations must take to flip their thinking from delivering customer experiences, to truly being customer-centric in their operations.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement.
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