Presentation Related Topics 
eglobalis
NOVEMBER 5, 2024
This book presents a strategic framework that positions design thinking as fundamental to business success, inspiring companies to prioritize design in creating valuable customer experiences. Solis combines storytelling with data and practical insights, creating presentations that are both inspiring and thought-provoking.
eglobalis
MARCH 13, 2025
Present a Compelling Business Case : Use data and real-life examples to illustrate the potential return on investment (ROI) from CX initiatives, including increased customer retention and reduced acquisition costs. Present case studies and industry benchmarks that show measurable gains from CX investments.
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C3Centricity
DECEMBER 10, 2024
The consumer landscape is transforming profoundly, presenting CPG companies with challenges and immense opportunities.
ECXO
MARCH 11, 2025
Action Point: Present CX metrics alongside financial indicators to show the business case for improving customer experience. Example: Use hard numbers such as calculating the revenue impact of improving customer retention by just 5% to make the case for investment in CX.
Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions
Please note that in order to receive the Activity IDs for HRCI and SHRM, you must be present during the live webinar for at least 50 minutes. Activity IDs cannot be provided to those who view the webinar recording.
InMoment XI
OCTOBER 17, 2024
For instance, a customer satisfaction survey presents a list of specific questions to customers to gauge their satisfaction levels with your brand. A customer feedback questionnaire is only as good as the questions it presents to customers. Why is Asking the Right Customer Feedback Questions Important?
eglobalis
DECEMBER 17, 2024
Challenges in AI Integration: Data, Ethics, and Talent While AI presents immense opportunities, businesses face significant hurdles, including: Data Quality : AI relies on clean, integrated data. Organizations adopting holistic, AI-infused workflows will gain a competitive edge through improved service consistency and operational efficiency.
Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion
In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enhance your professional development and lifelong learning.
Speaker: Tony Medrano, CEO of RapportBoost.ai
and Heidi Rote, Director, North America Sales Center of Jenny Craig, as they present real case studies of how live chat drives engagement, order size, conversions, and allows agents to build relationships with customers. Join Tony Medrano, CEO of RapportBoost.ai
Speaker: Natasha Husein, Product Marketing Manager, Clever
In this webinar, Natasha Husein, Product Marketing Manager at classroom learning technology company, Clever, will present her strategy for branding Clever Academy, and creating customer champions that drive widespread program adoption across its broad user base.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Join Tony Medrano, CEO of RapportBoost.ai, Nate Brown, Co-Founder of CX Accelerator, and Kaye Chapman, Learning and Development Manager at Comm100, as they present real case studies of how companies are adapting to industry trends to meet the needs of customers and agents.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Prepare to be inspired as we unravel the secrets to success in a fast-paced retail environment, where a well-crafted data strategy is the key to unlocking sustainable growth 📈 You’ll walk away with insights into the following: Deep dive into analytic techniques and the inherit value of data 🔍 The key to leveraging data and improving (..)
Speaker: Carrie Melissa Jones Founder, Gather Community Consulting
Register to get practical advice on how to: Present a case for why research matters to various parts of your organization. Plan community-specific research. Confidently conduct interviews, surveys, workshops, and other forms of research that help your community deliver continued impact to your business.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
In this presentation, we’ll inspire you with a blueprint to do this, including: An understanding of the path organizations must take to flip their thinking from delivering customer experiences, to truly being customer-centric in their operations.
Speaker: Francoise Tourniaire - Founder of FT Works, Omid Razavi - Chief Advocacy Officer at SupportLogic, and Gregory Walker - Senior Product Manager at SupportLogic
In this presentation, we will discuss the five critical components for building a successful coaching program that uses AI to allow managers and agents to engage in constructive dialogue to reduce burnout and increase employee engagement.
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