ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 156

ROI Video Government Leadership 156

Retently

NOVEMBER 27, 2024

According to Google, 70% of buying decisions happen during these moments, making it crucial for your business to be present and ready to deliver what customers need instantly. It’s like a roadmap that shows where things are working – and where they’re not. Here are the most powerful approaches: 1. The best part?

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Thematic

MARCH 30, 2025

The Link Between NPS Survey and Customer Churn At Thematic, we’ve looked at churn data across all NPS scores and found that churn is present across all responses. The most important thing you can do during your follow-up is to learn more about customer pain points to inform your product roadmap. What would help them?

Feedback 62

Feedback Roadmap Effort Score NPS 62

Thematic

MARCH 30, 2025

In fact, high-performing businesses are 128% more likely to report strong ROI from their investments in predictive analytics. When customer feedback becomes the foundation of your product roadmap, every update starts to hit closer to home. That said, not all feedback analytics solutions are created equal.

Customer Insights 62

Customer Insights Data Analytics How To 62

McorpCX

JUNE 14, 2022

Fixing CX Potholes and Using Roadmaps for Your CX program: Insights from Forrester CX North America 2022. The presentations at Forrester CX North America 2022 , which took place June 7-9 at the Gaylord Opryland Resort and Convention Center in Nashville, were full of amazing insights and information.

Roadmap 111

Roadmap Customer Experience Customers ROI 111

InMoment XI

FEBRUARY 1, 2024

Spotlight’s integrated approach provides a comprehensive view, turning past and present data into powerful, actionable insights for immediate strategic impact. By basing decisions on solid data, businesses can maximize their ROI and align their strategies with their overall goals.

Analysis 195

Analysis Social Media Analytics Loyalty 195

Customer Bliss

NOVEMBER 15, 2018

2 – Connect ROI to Growth. Samantha presented her findings to the CEO and executive team through a visual deck, in a way she knew her audience would be receptive to. Doing a user experience audience was really the secret sauce for giving us the roadmap for what we needed to do. It was a false start.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

DCX

JANUARY 7, 2025

Shiny ideas look great in a presentation, but do they actually fix anything for your customers? If you’re ready to turn theory into practice, this is the roadmap you’ve been waiting for. To look like you’re keeping up with competitors? To make internal politics easier? Dive into the latest edition now!

Customer Experience 52

Customer Experience Effort Score Leadership Metrics 52

SuiteCX

MARCH 31, 2015

It should include the following main areas of focus:   Defining the holistic governance process This is the key in enabling monitoring and reconciliation all of the incoming CEM data from all of its sources and consumers that are presented in a map.

Customer Journeys 100

Customer Journeys Government CEM Omni-Channel 100

Gainsight

OCTOBER 14, 2022

“What is ROI? These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. According to Van Lew, this cyclical nature of transforming customer pain points into successful outcomes is key to proving ROI.

ROI 52

ROI e-support eBook Roadmap 52

Customer Bliss

AUGUST 3, 2018

There are methods to prove the ROI of CX investments, find a method that works for your company. Rob breaks down a formula for building a roadmap to help your organization build customer loyalty: Roadmap to Loyalty Leadership: Establish the baseline of the economic value of improving relative to the competition.

Leadership 120

Leadership Chief Customer Officer Social Media Loyalty 120

InMoment XI

OCTOBER 24, 2023

By harnessing the power of historical data, predictive analytics crafts narratives of the future, offering businesses a roadmap to navigate the ever-evolving landscape of customer expectations. The right tools not only capture and analyze data but present it in a manner that’s intuitive and actionable.

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

AWS Machine Learning

APRIL 22, 2024

This guide can be used as a roadmap for integrating generative AI effectively within sustainability strategies while ensuring alignment with organizational objectives. A roadmap to generative AI for sustainability In the sections that follow, we provide a roadmap for integrating generative AI into sustainability initiatives 1.

Roadmap 128

Roadmap Competitive Advantage Innovation Self Service 128

ECXO

DECEMBER 26, 2023

Increase engagement, response rates and the ROI of marketing initiatives with this step-by-step guide to harnessing hardwired consumer behaviour and instinctive responses. Whether it’s giving a presentation, writing documentation, or creating a website or blog, we need and want to share our knowledge with other people.

Case Study 156

Case Study Customer Centricity Social Media Competitive Advantage 156

GetFeedback

NOVEMBER 18, 2019

Before you analyze your feedback, you’ve got to develop your analysis plan, which is a roadmap for how to analyze your data–and probably more importantly–why you’re analyzing it. . Think about the types of analysis you’ll need to conduct to tease out the story from the data, how you want to prepare it, and how you want to present it. .

Feedback 199

Feedback How To Analysis Survey 199

Thematic

MAY 22, 2019

Such as: proving customer experience ROI scaling CX across international borders, and best practices for prioritizing CX for the C-suite. Proving Customer Experience ROI. And as we’ve previously shared at Thematic, the fastest growing companies like AirBnB and DoorDash are using customer insights to drive their product roadmaps.

Exercises 97

Exercises ROI Conference Video 97

Experience Investigators by 360Connext

AUGUST 22, 2023

Present your data in ways that speak to specific departments, and continually follow up to show them how they are driving noticeable improvements in the experience. We can do it by thinking about how customer experience can support each department’s unique goals.

Customer Experience 143

Customer Experience Effort Score Course Feedback 143

Amity

OCTOBER 7, 2016

Customer calls: Being present on other CSMs customer calls allows faster learning on what users want, what new and tricky questions to watch out for, how different companies formulate a strategy around your product. Product calls: Sitting in on meetings with our product team provides a better understanding of your product roadmap.

How To 99

How To Roadmap ROI Meeting 99

CX Journey

NOVEMBER 6, 2014

High on Iztaccihuatl, after a successful summit bid Today I''m pleased to present another guest post by Sarah Simon. Who on your team has time to roadmap and communicate your customer experience vision and execute the comprehensive VoC strategy to inform that plan? How is the bandwidth on your team?

Hotels 171

Hotels Consulting Culture Chief Customer Officer 171

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. Data from live chat interactions presents opportunities to learn about customer expectations, including common complaints or remarks. Why is Collecting Customer Feedback Important?

Feedback 195

Feedback How To Social Media B2C 195

delighted

DECEMBER 10, 2019

ROX is the new customer experience ROI. Although investing heavily in customer experience can be quantified with traditional return on investment (ROI) measurements, measuring the true impact of CX resource allocation requires a new paradigm: return on experience (ROX). Building your own CX ROI model.

ROI 40

ROI Measurement Customer Experience Effort Score 40

BirdEye

MARCH 6, 2025

Think of this as your roadmap to winning over potential customers. Google Business Profile verification Verifying your GBP signals that you have a legitimate business, and gives you full control over the information presented to potential customers. If your brand also feels invisible, keep reading.

Tips 85

Tips Tools Social Media Multi-Channel 85

Totango

SEPTEMBER 3, 2021

Then, you’ll create a roadmap for the next 90 days. Here are three tips for pulling relevant data for your QBR: Demonstrate ROI. People don’t want to just be presented to; they want an engaging conversation. At the end of your QBR, your customer should walk away with a success plan that includes: . Use benchmarking data.

Tips 102

Tips Comparison Roadmap Customer Success 102

Totango

SEPTEMBER 9, 2022

Prepare any presentation aids you want to incorporate, such as illustrative stories or graphs summarizing data. To make attendance manageable for busy executives, consider sending out notes in advance and placing priority items in an executive summary at the front of the presentation. Then, you’ll create a roadmap for the next 90 days.

Meeting 19

Meeting Tips Analysis Metrics 19

Lithium

NOVEMBER 1, 2022

An Interview for Change: How AI and Automation Drive ROI Khoros has been a social care leader for years, but a tool is only as valuable as the one who wields it. Get to the bottom of the best ways to use and prove the ROI of Khoros Care with Khoros product marketing expert Josh Snider. Are you there ROI? Are you There ROI?

Roadmap 52

Roadmap ROI Social Media Contact Center 52

CX Journey

JULY 7, 2015

Incorporate maps into meetings, presentations, onboarding, and training. And determine among those what is most doable, i.e., assess ROI of pain points and of modifications. Once you’ve agreed on those areas to focus improvement efforts on, create a roadmap and make sure you have identified owners for each area.

Customer Journeys 80

Customer Journeys Exercises Touchpoint Call Recording 80

SurveySensum

MARCH 12, 2025

Customer Satisfaction Managers For those responsible for the customer experience , cross-tab data visualization transforms standard satisfaction surveys into a detailed roadmap of customer behavior. A cross-tabulation table may uncover hidden trends, find anomaly segments, and even present changes in customer behavior.

Analysis 52

Analysis Survey Airlines Net Promoter Score 52

ChurnZero

SEPTEMBER 20, 2019

CS Plans should consist of the right balance of touch points, type of touch points and specific high value outcomes that guide customers along their roadmap to being fully entrenched and engaged with your solution. Deliver high value outcomes that create hard ROI and real impact on your customers’ business.

Customer Success 66

Customer Success Roadmap How To Effort Score 66

Think Customers

MAY 13, 2020

Leaders who can orchestrate digital tools into roadmaps and strategies can take the lead. While brands generally understood the importance of digital adoption for the future, the pandemic made it an urgent priority for the present. Enable strategies with ROI potential. 2: Embrace change and charge.

Customer Service 52

Customer Service ROI Roadmap Innovation 52

ChurnZero

FEBRUARY 26, 2021

To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. That’s been very effective and the best way we’ve gotten the customer voice into the roadmap for such a use case-based product,” says Amanda.

Customer Success 59

Customer Success Company Management Roadmap 59

CustomerSuccessBox

JANUARY 4, 2022

It’s about creating more of a roadmap for the next 90 days. Present the right data and value that you delivered. Be prepared with the presentation and all the relevant information that needs to be shown to the customer. Arm yourselves with a clear timeline, plan, and presentation to showcase your progress.

Roadmap 52

Roadmap Meeting ROI Measurement 52

NetBase

OCTOBER 29, 2018

Always a highlight of any event, Razi Imam , Founder, CEO and Anupam Singh , Founder, President of 113 Industries shared the stage for their presentation. For any brand that’s ever wanted to take advantage of events like the Super Bowl , the Grammys , and more, this was the presentation to catch. Anatomy of a True Insight.

Brands 60

Brands Social Media Analytics Conference 60

Optimove

OCTOBER 12, 2023

This endeavor presented a unique challenge due to the need for rapid integration across a wide array of products spread across the globe. “I would say 12 to 15 people from the Optimove side joined the meetings where they presented the whole roadmap,” said Mantas. ” Dominykas agrees.

Customer Retention 52

Customer Retention Customer Centricity CRM Roadmap 52

Amity

JULY 10, 2017

They talk about what they did, what usage and support cases trends they see or what the product roadmap is - instead of having an exchange or interaction, otherwise known as a conversation. If so, that makes the QBR presentation pretty easy. They Engage on Tactical Topics. Kristen Hayer , The Success League.

Self Service 63

Self Service Metrics Roadmap ROI 63

CCO Council

NOVEMBER 2, 2017

One reason is that some customer executives struggle to demonstrate quantifiable ROI for customer initiatives. How are you demonstrating the ROI of your customer initiatives and CX programs to your CEO? ” In fact, the average tenure of a CCO is only 27 months (recent CCO Council research). Why is this so low?

Customer Engagement 45

Customer Engagement Chief Customer Officer Engagement ROI 45

Alida

SEPTEMBER 22, 2016

The two-day annual conference featured keynotes and presentations by some of the world’s leading customer-centric brands. iamAMLW Great job on your presentation at #VCSummit Being the voice of your consumer is critical in our business. Get more ROI out of your content. Embrace the authenticity challenge. broadcast still rocks!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Confirmit

MAY 29, 2019

She is a regular webinar presenter and speaker at Market Research events, providing guidance on key MR topics such as creating engaging surveys, generating ROI, and the role of automation. Paul has 15 years’ experience in the MR and VoC solutions market, and regularly presents webinars which highlight new product functionality.

Consumers 40

Consumers Hospitality Roadmap Travel 40