eglobalis

MARCH 13, 2025

Present a Compelling Business Case : Use data and real-life examples to illustrate the potential return on investment (ROI) from CX initiatives, including increased customer retention and reduced acquisition costs. Present case studies and industry benchmarks that show measurable gains from CX investments.

Leadership 234

Leadership B2B B2C Effort Score 234

ECXO

MAY 27, 2024

bnbvvvV Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes Article source: [link] Introduction Artificial Intelligence is revolutionizing enterprise technology, and will redefine enterprise software design, and transform how businesses enhance customer, user experiences and drive business outcomes.

Technology 227

Technology Self Service Software Loyalty 227

ECXO

MARCH 6, 2025

It is a comprehensive effort that goes beyond isolated fixes, requiring alignment of leadership, strategy, culture, technology, and processes around the goal of delighting the customer. Transforming customer experience in a B2B organization is as much about changing mindsets and behaviours as it is about new processes or technologies.

B2B 339

B2B Customer Journeys How To Effort Score 339

ECXO

OCTOBER 5, 2023

During this presentation, participants will gain valuable insights about the Last Days of Surveys: Historical Context and Evolution of Measurement : Discover how AI revolutionizes Customer Experience (CX) productivity. In a world driven by meaningful connections, every moment presents an opportunity to enhance the customer experience.

Survey 380

Survey Net Promoter Score NPS Exercises 380

CXS

MARCH 19, 2025

Usman Janekankar of Sanofi presented an inspiring session at the 2024 CXS Summit that explored strategies to master AI applications in the customer experience world!

Innovation 130

Innovation Technology Strategy Customer Experience 130

InMoment XI

NOVEMBER 5, 2024

However, Apple Maps has since turned a corner and improved its technology to the point of being a robust solution. Businesses can upload photos, present special offers, and invite users to book reservations from Maps. If so, simply search for the name, and you will be presented with a dropdown of possible matches.

Connections 195

Connections Software Social Media Analysis 195

eglobalis

MARCH 4, 2025

According to Forrester, conversational AI especially with new generative AI has emerged as one of the top technologies delivering relative fast ROI, with the biggest impacts in e-commerce, sales, and customer service and experience. In practice, the most effective customer experiences blend cutting-edge AI with timely human support.

Self Service 199

Self Service Strategy Contact Center Virtual Agent 199

Experience Investigators by 360Connext

DECEMBER 3, 2024

We then spotlight the burgeoning trend of transparency in technology. AI can enhance learning but also presents obstacles to foundational skill development. First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication.

Handbook 143

Handbook Social Media Retail Trends 143

TechSee

DECEMBER 11, 2024

2024 promised groundbreaking shifts in customer service, with experts forecasting transformative technologies and strategies. Each of these predictions is based on an analysis of the leading service trends in 2024 presented at conferences, as well as those most discussed by influencers, reporters and analysts. The lesson?

Trends 109

Trends Self Service Omni-Channel Social Media 109

eglobalis

JULY 31, 2024

Marketing technology (MarTech) is pivotal in enhancing CX by integrating data, automating processes, and enabling personalized interactions sometimes in real-time. Virtual and Augmented Reality (VR/AR) VR and AR technologies, used by platforms like Unity and ARKit, create immersive and interactive experiences for customers.

Customer Experience 428

Customer Experience Social Media Analytics Chatbots 428

ECXO

AUGUST 12, 2024

Marketing technology (MarTech) is at the heart of this evolution, integrating data, automating processes, and enabling personalized, real-time customer interactions. Immersive Technologies: VR/AR will continue to grow, offering brands new ways to engage customers through immersive experiences.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

ECXO

NOVEMBER 19, 2024

Encourage your team to adopt a growth mindset , embrace new technologies, and be open to experimentation. Each touchpoint presents a unique opportunity to engage them in a way that resonates deeply, allowing them to become the heroes of their narratives. Lesson for Companies : Innovation is crucial for staying ahead of the competition.

Customer Experience 296

Customer Experience Social Media Customer Journeys Touchpoint 296

eglobalis

OCTOBER 1, 2024

Similarly, IT can work closely with Operations to ensure that the necessary technological infrastructure supports both departments’ needs. Additionally, setting joint targets for departments like IT and Operations to reduce system downtime can ensure that technological and operational efficiencies are prioritized collaboratively.

Customer Journeys 443

Customer Journeys Culture Leadership Effort Score 443

AWS Machine Learning

MARCH 19, 2025

When the stakes are high, success requires not just cutting-edge technology, but the ability to operationalize it at scalea challenge that AWS has consistently solved for customers. Theyve taken on a technology most of us now take for granted: search. Perplexity exemplifies this spirit.

Innovation 143

Innovation Healthcare Training Resources 143

ECXO

APRIL 18, 2024

Follow the ECXO on LinkedIn: [link] And Become a member of the open-access CX Professional Business Network: [link] What you will learn during this presentation: • Why taking care of each digital customer conversation is vital • Are you meeting CX expectations over different digital support channels? •

Insurance 334

Insurance Consulting Travel B2B 334

Comm100

FEBRUARY 19, 2021

And the award for “Word of the Year” goes to… empathy! ”, Shep Hyken, customer service and experience expert and Chief Amazement Officer at Shepard Presentations explains. “ Few people have escaped the effects of Covid-19 (or technology) on society.

Customer Experience 334

Customer Experience Consumers Study Brands 334

ECXO

AUGUST 29, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. Can a Customer Data Platform Enhance Your Customers’ Experience?

Customer Experience 296

Customer Experience Data Omni-Channel Banking 296

ECXO

OCTOBER 30, 2024

Often, businesses present a plethora of products and services, creating an overwhelming experience. 128 Navigating the Information Overload The sequence presents a world where information is manipulated, and reality is obscured. In today’s digital age, customers face a similar challenge with information overload.

Customer Experience 156

Customer Experience Self Service Social Media Consumers 156

ECXO

JANUARY 25, 2022

Ray leads the Thunderhead R&D team, responsible for our reputation for disruptive technology. He has extensive expertise in customer relationship management, customer decisions, and self-learning. He also worked in business process management, customer journey management, and enterprise resource planning.

Customer Relationship Management 296

Customer Relationship Management Innovation Analytics Employee Experience 296

InMoment XI

JANUARY 13, 2022

To enable closed loop feedback , Chevron Federal Credit Union implemented the technology platform’s advanced text analytics capabilities. Before it’s partnership with InMoment, it took Chevron Federal Credit Union a few weeks to process survey data and present that information to front-line managers and employees.

Case Study 370

Case Study NPS Survey Analytics 370

Retently

NOVEMBER 13, 2024

By blending cutting-edge technology with customer needs, VFRs are solving a long-standing problem in ecommerce: How do you help shoppers feel confident in their purchase without a physical try-on? For retailers, this presents an opportunity to not only attract new customers but also keep existing ones coming back for more.

Ecommerce 144

Ecommerce Retail Social Media Technology 144

eglobalis

JULY 2, 2024

The emergence of advanced data analytics and real-time feedback mechanisms presents a transformative opportunity for organizations to transcend the constraints of NPS. Can you share examples of how your organization has leveraged AI-driven insights or other innovative technologies to enhance customer satisfaction beyond NPS?

NPS 453

NPS Feedback Net Promoter Score B2C 453

CX University

JANUARY 10, 2025

In the ever-evolving landscape of healthcare, technological advancements are often celebrated for improving outcomes and efficiencies. This trend complicates efforts to interpret patient feedback accurately, raising the question: is technology alone sufficient to improve patient experiences?

Healthcare 40

Healthcare Technology Self Service Hospitality 40

InMoment XI

NOVEMBER 18, 2024

This can also help you increase cross-sell and upsell opportunities by presenting items that customers are more likely to purchase. Future Trends in Customer Behavior Analysis Customer behavior analysis is evolving as new technologies and customer expectations reshape the landscape. Here are some trends to watch: 1.

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

AWS Machine Learning

APRIL 1, 2025

The system is presented through a Streamlit application, which provides an interactive chat interface where users can input queries and view the LLMs initial responses, critiques, and revised answers. ."): . Each step of the LLMs process is clearly labeled and presented to the user. The following diagram illustrates the workflow.

Knowledge Base 110

Knowledge Base Healthcare Guidelines System 110

InMoment XI

OCTOBER 23, 2024

Your bank can present itself as a reliable option by demonstrating a commitment to making their customer journey smooth and personalized. Also, consider investing in self-service technologies such as interactive teller machines (ITMs) to handle basic transactions. Leverage technology for consistency and efficiency.

Banking 195

Banking Customer Experience Effort Score Financial 195

InMoment XI

MARCH 29, 2022

The month of March is Women’s History Month, an opportunity for all of us to celebrate the contributions and lives of incredible women everywhere—past and present. It’s also an opportunity to share stories, learn from one another, and emphasize the importance of creating a gender equal world.

Culture 370

Culture Leadership Groups Resources 370

BlueOcean

JULY 20, 2023

Where once, there would have been most likely one, if not two, in-person sessions before a client and new partner inked a deal, these days, organizations are leaning more and more on virtual presentations and leaving in-person meetings until the absolute end of the process or foregoing them altogether. Natural dialogue is harder.

Contact Center 294

Contact Center Travel Culture Meeting 294

ECXO

SEPTEMBER 6, 2023

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. ” Date: October 5th Time: 2:00 PM CET Secure Your Spot on Zoom Today!

Customer Experience 227

Customer Experience Data Customer Centricity Culture 227

Uniphore

JANUARY 4, 2022

Join us as we explore the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s enterprise. Find out about the technology and strategies needed to accelerate key initiatives, improve customer retention and drive revenue growth in today’s modern enterprise.

Contact Center 317

Contact Center Multi-Channel Innovation Customer Retention 317

Comm100

DECEMBER 8, 2024

However, they also present a series of challenges and ethical considerations that must be addressed to ensure responsible and effective use. Balancing Technology with Human Oversight While AI chatbots can efficiently manage routine inquiries, over-reliance on them may lead to challenges in addressing complex or sensitive student needs.

Chatbots 130

Chatbots Financial System Course 130

CSM Magazine

OCTOBER 29, 2024

The Future of Art in Gaming Although the gaming industry can be considered well-developed, with games already being high-quality and engaging, advancements in technology offer the potential for even greater artistic achievements. They help players develop positive skills and foster creativity.

Video 105

Video Entertainment Culture Transportation 105