InMoment XI

AUGUST 3, 2022

The quick-service restaurant’s InMoment team was able to take advantage of performance data and customer experience data to offer this brand a monthly granular, location-level report. Using these reports, area supervisors could now conduct quarterly, on-site performance evaluations. Strategy #3: Turning Intelligence into Action.

Customer Experience 397

Customer Experience Guest Experience Return on Investment ROI 397

IntouchInsight

MAY 1, 2023

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences. In this series, we will examine some of the most impactful trends shaping customer experiences today.

Meeting 284

Meeting Report Trends Study 284

InMoment XI

MAY 4, 2022

Employee Benefit Trends Study , which reported that employee loyalty was at a 3-year low. In a 2016 post Talkdesk , a provider of call center solutions, reported the yearly turnover as 30-45%, double or triple that of all U.S. Metlife had similar findings in its 2011 Annual U.S. 6 Tips for Fostering Employee Loyalty.

Loyalty 435

Loyalty Call Center Leadership Call Center Solutions 435

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 370

Analytics Data Marketing Customer Journeys 370

InMoment XI

JANUARY 6, 2022

At the same time, though, brands need to be mindful that behavioral reporting can be skewed. Consider that possibility as you establish which behaviors you’d like to see change and how such changes are reported; that consideration goes a long way toward skew-proofing your CX incentives. . Lens #2: Feedback-Based Rewards. The Next Step.

Rewards Programs 370

Rewards Programs eBook Report Feedback 370

InMoment XI

DECEMBER 1, 2022

InMoment received the highest possible score and was named Leader in the Text Analytics Wave report. As mentioned in the report, “InMoment’s people-oriented text analytics capabilities…enable it to address all relevant use cases beyond just VOC or CX analytics.”. The report says, “InMoment is a Leader in this Magic Quadrant.

Self Service 370

Self Service Analytics ROI Automotive 370

GetFeedback

JANUARY 31, 2022

Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.

Customer Experience 368

Customer Experience How To Report Customers 368

InMoment XI

JUNE 28, 2022

Announcement #2: InMoment Named a Leader in People-Oriented Text Analytics Platforms Report for Q2, 2022. Our next InMoment announcement covers a report by third-party analyst, Forrester, entitled “The Forrester Wave : People-Oriented Text Analytics Platforms, Q2, 2022.” This acquisition empowers InMoment customers to do just that!

Analytics 74

Analytics Feedback Report Industry 74

InMoment XI

AUGUST 20, 2024

If you’d like to see where your law firm stands for reputation management compared to industry leaders, look at our legal reputation report ! Download the Report References ilawyermarketing. What digital sources do consumers use to conduct research on law firms in 2024? link] Accessed 8/13/2024.

Management 369

Management Social Media Report Industry 369

eglobalis

NOVEMBER 12, 2024

Leaders who prioritize clients’ evolving needs—by being agile with timelines, project deliverables, and transparent reporting—demonstrate their commitment, transforming the service experience from a rigid task list to a dynamic partnership.

Customer Centricity 434

Customer Centricity Strategy B2B Feedback 434

Lumoa

JANUARY 8, 2024

This feature distills lengthy feedback into concise reports. Advanced Reporting and Visualization: Data can be dry, but not with this feature. It turns analysis into visually appealing reports, making them easier to grasp and act upon. .’ It’s a deeper dive into the customer psyche. Ain’t that powerful?!

Analysis 369

Analysis Software Comparison Social Media 369

ECXO

MAY 15, 2023

Futurum’s Experience 2030 report hammers home the importance of this data when it comes to customer experience. The report notes that 82% of brands believe that winning at customer experience is directly linked to the ability to capture and analyze real-time data. Focusing on first-party data (i.e.,

Tips 400

Tips Net Promoter Score Advertising Customer Journeys 400

Experience Investigators by 360Connext

NOVEMBER 16, 2021

Many leaders are tasked with developing customer feedback programs, including how and when to send surveys, where to insert feedback tools like kiosks or chatbots, and how to report on the feedback once it’s gathered. In many organizations, the collecting and reporting of feedback can become more important than acting on it.

Feedback 367

Feedback Customer Journeys Net Promoter Score NPS 367

Experience Investigators by 360Connext

FEBRUARY 1, 2022

Without buy-in , CX leaders are less likely have collaboration with other departments in the organization, which was confirmed in GetFeedback’s State of CX Report for 2022. Those referred employees are more likely to be hired and more likely to stay longer, according to LinkedIn’s 2022 Global Talent Trends Report.

Customer Experience 376

Customer Experience Net Promoter Score Customer Experience Management Feedback 376

InMoment XI

DECEMBER 6, 2021

I may be dating myself here, but does anyone else remember sitting in a conference room surrounded by sets of data tables and analyses so you could then manually pull numbers, read through all the comments, and manually populate reports? And after all of that, you still had to manually tweak those reports for each audience!

Feedback 370

Feedback Management Self Service Conference 370

IntouchInsight

FEBRUARY 7, 2023

Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022. How can you do more with less? This classic question is a real concern for hotel operators in 2023.

Hotels 317

Hotels Software Report Hospitality 317

ECXO

JUNE 13, 2023

The financial metrics are there, too, with companies reporting sales growth and additional revenue. The full Report is available HERE. Not surprisingly, many of the respondents said they have seen increases in loyalty, retention and customer lifetime value.

Marketing 401

Marketing Analytics Government Survey 401

InMoment XI

SEPTEMBER 28, 2021

By having the right feedback collection tools in place, you: Empower customers to give feedback through common advertised channels Centralise reporting for proactive surveys and complaint management solutions Structure quantitative feedback into a drill-down or rollup report Make open-ended feedback intuitively searchable.

Loyalty 389

Loyalty Tips Feedback Advertising 389

InMoment XI

MAY 31, 2022

Staying on top of these effects is hugely important to continuous Experience Improvement (XI), which is why today we want to take you through one of the biggest elements we noticed in our recent experience trends report: customer aggression in the workplace.

Employee Experience 397

Employee Experience Customer Experience Airlines Trends 397

Zonka Feedback

DECEMBER 21, 2024

The results are in, and they tell a story of successZonka Feedback proudly claims 24 G2 badges for Winter 2025, solidifying our position as a trusted leader in Experience Management and Feedback Analytics.

Feedback 97

Feedback Report Analytics Management 97

InMoment XI

DECEMBER 6, 2022

Additionally, our service proposition is centered around our JAX inspection report—we focus our franchisees on this proposition to deliver our consumer promise to peace of mind driving and our sales naturally translate from identifying customer vehicle issues through the inspection process which is transparent and customer centric.

Chief Customer Officer 368

Chief Customer Officer Brands NPS Customer Centricity 368

eglobalis

OCTOBER 1, 2024

To ensure smooth collaboration between Sales and CX, the customer journey map can include feedback loops where Sales reports customer interactions and pain points directly to CX. Establish Transparent Reporting Structures Complex reporting structures often contribute to silos.

Customer Journeys 347

Customer Journeys Culture Leadership Effort Score 347

IntouchInsight

JUNE 2, 2022

Professional mystery shoppers provide eyewitness reports on physical environments, employee interactions, sales transactions, quality of services offered, and more. When properly executed, mystery shopping programs enable businesses to objectively measure the execution of their brand promises and customer experience initiatives.

Measurement 296

Measurement Report Sales Interaction 296

ECXO

JULY 29, 2024

Regular Reporting and Reviews : Establish a cadence for regular reporting and reviews of CX metrics. Governance structures should include regular meetings and reporting mechanisms to track progress and address challenges promptly. This ensures accountability and a focused approach to achieving customer satisfaction.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380

IntouchInsight

AUGUST 11, 2022

That’s why Intouch Insight releases regular reports on trends and data we’ve collected via ongoing consumer surveys, mystery shopping, and operational audit programs.

Trends 59

Trends Consumers Survey Report 59

C3Centricity

FEBRUARY 13, 2024

Indeed, a survey by Salesforce reported that 76% of consumers expect companies to understand their needs and expectations. The Custometrs’ Need for Continuous Improvement The only constant in business today is change! And customers expect businesses to be constantly adapting and preparing for their future needs.

Customer Insights 296

Customer Insights Feedback Social Media Culture 296

InMoment XI

AUGUST 18, 2022

In fact, research shows that 30% of businesses reported having budget related issues to their CX programs. They are the ones who will help you measure and validate your wins, then turn them into a cost analysis report that your c-suite will want to see. to look at cutting discretionary spending.

ROI 418

ROI Customer Experience Effort Score Financial 418

InMoment XI

AUGUST 6, 2024

Reporting Effective reporting is critical for customer experience dashboards. Reports can be customized to focus on particular metrics, timeframes, or customer segments, and are often shared with stakeholders across the organization.

Customer Experience 221

Customer Experience Net Promoter Score How To Effort Score 221

InMoment XI

AUGUST 17, 2023

In this article we will share the three key drivers of NPS identified in our latest report, State of Customer Experience: 2023 UK Consumer Study , conducted in partnership with NPSx by Bain & Company , which reveals how to transform NPS from a numerical score to a strategic advantage! Take The Lead!

Net Promoter Score 370

Net Promoter Score Self Service Effort Score NPS 370

InMoment XI

NOVEMBER 23, 2021

Read this report if you want to learn more about bridging the experience gap and how to improve personalization and emotional intelligence in the new luxury retail age. Customers shouldn’t feel like they’re purchasing from a robot dispensing products and services, but a human being behind their screen.

Retail 397

Retail Customer Journeys Touchpoint Brands 397