Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

InMoment XI

AUGUST 16, 2024

Automation of compliance tasks, such as data encryption, audit trails, and reporting, reduces the risk of human error and improves the organization’s ability to demonstrate compliance during audits. UX and Product Testing User experience (UX) is a critical factor in successful digital adoption.

Strategy 195

Strategy Customer Journeys Omni-Channel Technology 195

Thematic

MARCH 22, 2022

Start with internal team testing, and when you’re happy, extend this to sample users from your target population. Have these users explore your UI, complete with a simulated backend, and then get feedback on the user experience. Is it intuitive, manageable, and user friendly? But remember, it’s never one and done.

Roadmap 62

Roadmap Analytics Feedback Analysis 62

Thematic

MARCH 20, 2025

They need a structured way to understand their customers, anticipate needs, and improve the user experience, so they need a customer insights framework. A customer insights framework means turning customer feedback into actionable strategies that improve product experience, marketing, and customer service. Implement A/B testing.

Customer Insights 62

Customer Insights Net Promoter Score Analysis Effort Score 62

Thematic

FEBRUARY 19, 2025

' This makes it possible to report using simple visualizations such as word clouds. User experience and training Does your insights and research team have the internal resources to train and maintain a complex system? A user-friendly platform removes bottlenecks in analysis, and helps you quickly get to actionable insights.

How To 62

How To Self Service Analysis Analytics 62

Customer Bliss

NOVEMBER 15, 2018

Samantha enlisted the help of her user experience team to put together a comprehensive audit. They needed to gain a deeper understanding of what the experience was like for customers. Samantha says: Customer experience isn’t about just coming up with personas and the needs by persona; I wish I had known that sooner.

Leadership 128

Leadership Chief Customer Officer Financial User Experience 128

Gainsight

OCTOBER 25, 2021

Because it feeds off of user experiences, and users are the main driver of your company’s growth, customer feedback loops can be a guiding light for your product roadmap. In addition to improving their in-product experience, they feel like their voice has been heard. Feedback reveals user friction points.

Feedback 98

Feedback Roadmap User Experience Analysis 98

AWS Machine Learning

OCTOBER 23, 2024

Additionally, this platform offers: LLM-powered processes and apps in minutes – Agent Creator empowers enterprise users to create custom LLM-powered workflows without coding. This foundational layer is critical for managing the complexities of AI model deployment, and therefore SnapLogic can offer a seamless user experience.

System 84

System Data Innovation Government 84

Gainsight

MAY 12, 2022

Unfortunately, as a product leader or manager, you probably feel like all of the extra feedback you’re receiving from stakeholders, fellow employees, and users is blocking the path to a better user experience. Product analytics allow you to pull user data out of your product and examine that data in visual reports.

Analytics 105

Analytics Customer Experience Roadmap Feedback 105

InMoment XI

APRIL 3, 2024

In fact, Forbes reports that a staggering 96% of people are distrustful of ads. A positive digital experience, on the other hand, gives companies a more direct and less suspect avenue for engaging potential buyers. Optimize the User Experience (UX): No matter your product or service, you will not succeed. Salesforce.

Customer Expectations 195

Customer Expectations Meeting Customer Experience Touchpoint 195

PeopleMetrics

FEBRUARY 26, 2018

Pitfall #1: NPS reports aren’t showing the full picture. You must confirm that you have heard your customers’ feedback and, if constructive, assure them that you are using their feedback to enhance your quality of service and ultimately, the overall customer experience. Keep a finger on the pulse of your end-user experience.

NPS 96

NPS Net Promoter Score Company Roadmap 96

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. What happened exactly?

e-support 98

e-support How To Policies eBook 98

Retently

SEPTEMBER 12, 2018

Our product team makes use of all possible means to get hold of actionable insights for roadmap improvements. Enthusiastic about the results, we decided to implement a new report in our product dashboard so our customers might also benefit from this feature: Retently Response Tag Analysis Results. The power of data.

Analysis 109

Analysis Feedback NPS Effort Score 109

Totango

FEBRUARY 11, 2022

Delivering a satisfying B2B customer experience is key to staying competitive in today’s SaaS market. Here, we’ll outline a strategic roadmap to developing a winning B2B customer experience strategy. First, we’ll take a look at what B2B customer experience is and why it’s an important priority.

B2B 114

B2B Customer Experience B2C Net Promoter Score 114

InMoment XI

OCTOBER 9, 2024

Collecting customer feedback is important for businesses because it gives them a roadmap for boosting customer satisfaction and retention. This not only diminishes the overall customer experience but also creates skewed or misleading data. Why is Collecting Customer Feedback Important? Keep it simple.

Feedback 195

Feedback How To Social Media B2C 195

Retently

NOVEMBER 27, 2024

It’s like a roadmap that shows where things are working – and where they’re not. It highlights pain points and opportunities for improvement, helping you create a smoother, more satisfying shopping experience. AI-powered strategies amplify these results, with 92% of retailers reporting positive ROI.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

ShepHyken

JULY 12, 2019

This is demonstrated by the fact that almost half of the business executives that McKinsey surveyed reported that their companies have embedded at least one AI capability in their business already – e.g. customer service. Infusion of new technologies is critical, and this is where machine learning and AI prove their value.

Customer Experience 113

Customer Experience How To Roadmap Analysis 113

Thematic

APRIL 1, 2025

A strong customer insights strategy clearly turns feedback into actions on your product roadmap. Instead of waiting for quarterly reports, real-time monitoring lets you see customer feedback and satisfaction metrics instantly and respond quickly. Customer feedback is a goldmine for improving products or services.

Customer Insights 62

Customer Insights Customer Journeys Strategy Social Media 62

Thematic

MARCH 26, 2025

High-Quality, Actionable Feedback: A pattern of similar complaints (e.g., "The search function is too slow" reported by multiple users). Customer support tickets – Complaints, questions, and bugs reported directly by users. Public product roadmaps – Transparency wins customer trust.

Feedback 62

Feedback Social Media Analysis Survey 62

Centercode

JANUARY 22, 2021

A perfected product doesn’t stop at functional — it provides an amazing user experience. But they’ve invested so much time and energy into continuing customer research and testing that their roadmaps align with where their customers are naturally headed. Read the Centercode ROI Report.

How To 59

How To Roadmap User Experience Return on Investment 59

Gainsight

MARCH 21, 2022

Pressure is pushing down on product leaders and managers to deliver an unbeatable user experience—and for good reason. Mastering the user experience can drive up everything from revenue and engagement to product growth. Why are user behavior analytics important? How can you leverage user analytics and drive growth?

Analytics 52

Analytics Roadmap How To Analysis 52

CX Workout - Ideas Blog

NOVEMBER 3, 2020

To compete effectively, it takes full alignment between CX, EX, User Experience (UX), Data, IT, Marketing, and Systems. As many of our CX, EX, UX, and Data peers understand, each of these roles must report directly to the CEO who has a total vision of customer centricity. For More Information.

Net Promoter Score 98

Net Promoter Score Effort Score Analysis Employee Experience 98

Guavus

FEBRUARY 17, 2022

Because when you achieve that goal of combining innovation with a rich user experience, things that used to be perceived complicated or unreachable become fluid and easy to process. Use tools that rely on customer-centric KPIs as an indicator of customer experience – here again ML is key for scoring the experience.

NPS 98

NPS Net Promoter Score Customer Centricity Analytics 98

Comm100

FEBRUARY 6, 2018

Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. Online reviews of engagement tools show that Salesforce has the best user-friendly interface when compared to other CRM software solutions such as Siebel and SugarCRM. Restaurants.

Software 143

Software Customer Engagement Engagement Omni-Channel 143

ShepHyken

AUGUST 25, 2024

Finally, the initials you don’t see often enough are used, and that’s MX, as in Multi-Experience. That is the combination of the EX, the CX, and the UX (User Experience). My Comment: A self-service (digital) customer service solution shouldn’t take away from a customer’s good experience with a company or brand.

Self Service 86

Self Service Customer Service Chatbots Customer Centricity 86

Lithium

JUNE 2, 2021

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap.

Roadmap 52

Roadmap B2C Culture B2B 52

Gainsight

JUNE 17, 2022

Even more importantly, you might miss the chance to achieve what your PLG strategy was designed for—enhanced user experiences, product adoption, and overall business growth. . Moreover, product-led growth focuses all your efforts on improving your users’ experiences. User Behavior. User Sentiment and Feedback.

Measurement 52

Measurement Effort Score Net Promoter Score Handbook 52

Gainsight

NOVEMBER 16, 2021

For one, they focus on the product experience. User experience is essential to growth. In fact, according to Gartner, more than two-thirds of companies are now competing primarily on customer experience. Second, the SaaS market has adopted models that depend on outstanding user experiences.

Roadmap 52

Roadmap Analytics Social Media User Experience 52

Clarivate

DECEMBER 12, 2023

It eliminates the intermediate step of using FIPMerge for adding report data into a Word merge template. Now, simply run any Word report and receive the document directly in your browser, with no extra step. Users can now generate Word forms in seconds instead of minutes or hours, saving valuable time and increasing productivity.

Innovation 59

Innovation Management Roadmap System 59

CSM Magazine

JUNE 25, 2024

With this new investment, we are committed to accelerating our AI roadmap and redefining the client portal experience,” adding, “We have equipped ourselves to handle the challenges of rapid growth, and continue delivering exceptional value to our clients.” We are excited to reinforce our commitment to them.”

Sales 52

Sales CRM Roadmap Software 52

Gainsight

JULY 1, 2022

This model uses the product as the primary vehicle to drive end-to-end value realization, build consumption-based pricing, prioritize the product roadmap to optimize customer outcomes, and unlock organic expansion using self-serve provisioning. . Of companies that use product experience data, 57% use it to develop product roadmaps.

Roadmap 52

Roadmap Metrics Analytics Sales 52

Thematic

JULY 11, 2022

Insights found via the analysis show how you can improve your product, customer service, or employee experience. Here’s how thematic analysis can be applied in the real world: Drive product roadmaps Thematic analysis is awesome when it comes to analyzing subjective feedback like product reviews.

Analysis 77

Analysis Roadmap Banking NPS 77

Retently

OCTOBER 23, 2024

While the buyer journey lays out the roadmap for customer success, surveys help identify the hidden bumps along the way. You might want to start by identifying and taking action on every of the reported or spotted issues and match them with other attributes. Look for ways to make the journey more peculiar to specific customer segments.

Ecommerce 109

Ecommerce Survey Retail NPS 109

Totango

SEPTEMBER 23, 2019

We had a great few days, discussing customer success best practices, sharing experiences and knowledge. IBIZA focuses on improving the Portfolio Manager’s workflow – removing friction, reducing noise and delivering a more intuitive experience. . New, Modern User Experience. Customer Data Hub.

Roadmap 9

Roadmap Knowledge Base User Experience Customer Success 9

Gainsight

NOVEMBER 10, 2021

Within a product-led growth strategy, you use your product as the fundamental tool to acquire new customers, retain users, and grow. One Gartner report found 80% of IT companies will adjust their mission to account for product-centered models in the next three years. . Back your product roadmap with data.

Handbook 52

Handbook Roadmap ROI Strategy 52

Retently

JULY 3, 2024

Honest feedback is like a roadmap for businesses. Whether it’s a new product launch, a customer service experience, or internal processes, knowing what people really think helps businesses grow and thrive. Analytics and Reporting: Look for powerful analytics capabilities and detailed reporting features to make sense of the data.

Tools 78

Tools Feedback Analytics Survey 78

Solvvy

JULY 13, 2022

The Salesforce State of the Connected Consumer report states that 66% of customers expect businesses to understand their unique needs and expectations, and 68% expect companies to demonstrate empathy. Also, 62% of survey respondents say experience with one industry influences their expectations in others.

Self Service 90

Self Service Customer Service Knowledge Base Chatbots 90