InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media ROI 195

Calabrio

MARCH 25, 2025

Analytics Contact center trends in 2025: Six key takeaways from the State of the Contact Center report Share The contact center industry is at a crossroads. But weve boiled it all down into this look at the reports key takeaways and breakdown of 2025s biggest contact center trendssourced straight from the experts on the ground.

Contact Center 130

Contact Center Self Service Report Trends 130

InMoment XI

FEBRUARY 6, 2024

In today’s digital landscape, the importance of social media marketing cannot be understated. Social media platforms like Facebook, YouTube, X (formerly called Twitter), TikTok, Instagram, and LinkedIn (among others) are essential for businesses looking to attract customers, gather valuable feedback, and foster customer loyalty.

Social Media 195

Social Media Marketing Advertising Feedback 195

InMoment XI

OCTOBER 29, 2024

This can happen through social media, forums, or events. Net Promoter Score (NPS) Customer churn rate Customer retention rate Social media engagement Customer Loyalty Index (CLI) Customer Satisfaction Score (CSAT) Loyalty is easy to understand, but how do you quantify it? Build A Community Around Your Offerings.

Loyalty 195

Loyalty Customer Experience Net Promoter Score Social Media 195

InMoment XI

NOVEMBER 21, 2024

Get more details about the future of Voice of the Customer analysis and other key insights in our 2025 Consumer Trends Report. 2025 Consumer Trends Report The One Report You Don't Want to MIss: The way customers interact with brands is evolving faster than ever. However, surveys alone aren’t enough in the online age.

Voice of Customer 195

Voice of Customer Analysis Loyalty Net Promoter Score 195

eglobalis

JANUARY 20, 2025

Additionally, implementing customer listening programs, such as online surveys and sentiment analysis via social media, allows companies to capture real-time feedback. Businesses can leverage AI and business intelligence platforms to deliver customized dashboards and real-time reporting.

B2B 423

B2B Loyalty Loyalty Programs Innovation 423

Brandwatch CX

APRIL 1, 2025

Saving money, quicker response times and happier customers: its no wonder social media customer service is growing at a rapid pace. According to a recent Dimension Data report , 35% of all contact centre interactions are already digital and if growth continues at the current rate it will overtake telephone contact by 2017.

Social Media 52

Social Media Customer Service Net Promoter Score Engagement 52

InMoment XI

NOVEMBER 22, 2024

Leverage the power of social listening There is only so much customer data you can collect through surveys. Social media platforms host vast amounts of unstructured feedback that can provide deeper insights into the customer experience. You can share updates through in-app notifications or even social media posts.

Tools 195

Tools Feedback Effort Score Net Promoter Score 195

BirdEye

DECEMBER 28, 2024

Social media management has become increasingly challenging with evolving algorithms, shifting audience behavior, and ever-changing best practices. However, these challenges only compound for enterprises looking to expand their digital footprint across social media platforms. Lets explore these benefits in detail.

Social Media 52

Social Media Software Management Multi-Channel 52

InMoment XI

DECEMBER 5, 2024

The online space, especially in the form of social media and review sites, amplifies public opinion. Financial Services Reputation Benchmarks 2024 See where your credit union stands by downloading InMoment’s 2024 Financial Services Reputation Benchmarks Report! This enables you to implement and close feedback loops with members.

Management 195

Management Social Media Financial Banking 195

Retently

MARCH 17, 2025

Table of Contents Weekly, Monthly, Quarterly & Yearly CX Reports: Whats the Difference? And thats exactly what CX reports help with not just reacting to problems, but preventing them. Yet, not all reports serve the same purpose. But, heres the challenge – not all CX reports are useful. The result?

Report 90

Report How To Effort Score NPS 90

eglobalis

JULY 31, 2024

Eleven Key Technologies Enhancing Customer Experience Marketing Automation Platforms Marketing automation tools like Marketo and HubSpot streamline repetitive marketing tasks such as email campaigns, social media posting, and lead nurturing.

Customer Experience 430

Customer Experience Social Media Analytics Chatbots 430

InMoment XI

NOVEMBER 18, 2024

Did you know that social media is the number one discovery channel for products? Engagement Data Email open rate Social media interactions Website visits In-app usage Engagement data helps you understand the depth of customer interactions with your organization. Consumer Trends Report. ( [link] ).

Analysis 195

Analysis Customer Journeys Social Media Analytics 195

InMoment XI

JANUARY 22, 2025

Use whatever methods you have (website, social media, and other marketing channels) to highlight or showcase great positive reviews. With social media integration, businesses can extend their review and reputation management efforts into the social media realm.

Management 195

Management Multi-Channel Effort Score Social Media 195

BirdEye

JANUARY 24, 2025

Today’s digital world makes social media marketing for hotels essential to their growth strategy. But it’s not just about showcasing your property; social media is now most travelers’ primary source of travel inspiration. It's about building real connections and driving strong social media engagement.

Social Media 52

Social Media Hotels Strategy Marketing 52

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Higher Profit Margins Most organizations that prioritize customer engagement reported higher margins than those that do not. An omnichannel strategy plays a crucial role in this success.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

AUGUST 20, 2024

This involves online reputation management practices such as managing platforms such as review sites, legal directories, and social media. If you’d like to see where your law firm stands for reputation management compared to industry leaders, look at our legal reputation report ! References ilawyermarketing.

Management 369

Management Social Media Report Industry 369

BirdEye

MARCH 28, 2025

In 2025, real estate social media marketing is no longer optionalit’s essential. With more potential buyers scrolling through social media platforms than ever, real estate agents and businesses must establish a strong social media presence to capture attention, build relationships, and generate leads.

Social Media 52

Social Media Marketing How To Video 52

Calabrio

MARCH 25, 2025

In today’s digital landscape, this involves gathering data from diverse sources like surveys, social media, online reviews and, crucially, contact center interactions. Social listening tools, on the other hand, monitor social media platforms and online forums to capture unstructured feedback and brand mentions.

Software 130

Software Customer Journeys Tools Contact Center 130

InMoment XI

FEBRUARY 3, 2022

That’s why we put a magnifying glass over these emerging consumers and employees in our recent 2022 Experience Trends report , to give you the intelligence you need to create a positive impact with Gen Z, whether you’re trying to convince them to become loyal customers or recruit them to be engaged employees. Check it out for free here!

Employee Experience 397

Employee Experience Customer Experience Brands Social Media 397

ECXO

OCTOBER 23, 2024

Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys. AI-powered sentiment analysis tools can analyze customer interactions, such as emails, chat logs, and social media posts, to determine the sentiment behind their messages.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

InMoment XI

JANUARY 22, 2025

Moz Local centralizes listing management, allowing supermarkets to update business information once and then push that update to more than 70 listing destinations (including online directories, search engines, social media platforms, and more). Data-rich reporting and insights: Moz Locals robust insights outperform many others.

Software 195

Software Management Social Media Multi-Channel 195

InMoment XI

MARCH 16, 2022

Earlier this year, we released a customer experience (CX) (and employee experience) trends report for both the North America and Asia-Pacific (APAC) regions. CX Trend #2: The Impact of Social Media Influencers. You can access the full APAC or NA trends report if you’d like to learn about the other trends that match or differ!

Trends 370

Trends Social Media Comparison Loyalty 370

BirdEye

JANUARY 24, 2025

Driving social media reviews requires more than just asking customers for feedback. You’ll learn proven frameworks for driving genuine social media reviews in this guide. Now, let’s explore some proven strategies to drive social media reviews effectively.

Social Media 52

Social Media Loyalty Feedback Customer Journeys 52

InMoment XI

DECEMBER 18, 2024

It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. Reporting The right contact center automation tool should offer customizable reports for tracking key metrics like Average Handle Time (AHT) and First Contact Resolution (FCR).

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Experience Investigators by 360Connext

MARCH 11, 2025

” Healthcare professionals perform life-saving, transformative work every day, often in difficult circumstances. He holds dual master’s degrees in Health Services Administration and Business Administration from Xavier University and a Bachelor of Arts in Psychology from Wittenberg University.

Healthcare 143

Healthcare Social Media Culture Groups 143

ECXO

JANUARY 21, 2025

The Warning Signs One day, a young employee named Sophie, who worked in the customer service department, approached Max with a report. Meanwhile, negative reviews flooded social media and online marketplaces. Engage with customers on social media and foster community-building initiatives.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

InMoment XI

NOVEMBER 13, 2024

This can include CRM data, social media, call center logs, service requests, and chat messages. These sources can include CRM systems, customer feedback questionnaires , and social media. Actionable Reporting A good platform helps you visualize predictive insights.

Customer Retention 195

Customer Retention How To Analysis ROI 195

ECXO

AUGUST 12, 2024

Marketing Automation Platforms: Platforms such as Marketo and HubSpot are vital for automating marketing tasks like email campaigns, social media management, and lead nurturing. By leveraging social listening capabilities, companies can monitor customer sentiment and adapt strategies to strengthen customer relationships.

Customer Experience 366

Customer Experience e-support Social Media B2B 366

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Analytics 370

Analytics Data Marketing Customer Journeys 370

Retently

NOVEMBER 27, 2024

Leveraging Social Media and Influencer Marketing 8. Use multiple platforms – social media, email, PPC, and more – to create a seamless experience for shoppers, meeting them where they are. For instance, if your social media ads perform better than email campaigns, double down on social.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

eglobalis

JUNE 27, 2024

This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews. Platforms like Zendesk, Freshdesk, and Intercom help manage customer support and engagement through email, chat, social media, and phone. Samsung often does that.

Strategy 455

Strategy Customer Experience Net Promoter Score Customer Centricity 455

InMoment XI

JANUARY 22, 2025

Managing Location-Specific Social Media Social media may not be a direct ranking factor, but it does a lot in terms of visibility and can create a hometown feel and familiarity for individual physical locations of otherwise impersonal large brands. Host local in-store events.

How To 195

How To Social Media Software ROI 195

InMoment XI

OCTOBER 23, 2024

By providing industry-specific insights, whitepapers, or reports on market trends, you can establish yourself as an authoritative bank. Customers who regularly use a bank’s smartphone app or website report higher satisfaction levels on average compared to those who infrequently use digital channels.

Banking 195

Banking Customer Experience Effort Score Financial 195

Experience Investigators by 360Connext

JULY 20, 2021

Meanwhile, Malik from the Social Media Response team is doing his best to reply to customers who say they’ve complained about this issue before — even though he doesn’t know what the root cause of the issue might be — and Padma from Customer Success doesn’t have any visibility into what customers are saying at all.

Customer Journeys 361

Customer Journeys Social Media Contact Center Survey 361

InMoment XI

DECEMBER 6, 2024

These providers manage interactions across various channels, including customer support, social media, live chat, email, and technical support. InMoments platform has been named a leader in Gartner, IDC, and Forrester evaluative reports as well as being the highest rated by users.

Self Service 195

Self Service Customer Experience Resources Effort Score 195

ECXO

JULY 29, 2024

This involves gathering data from multiple sources such as customer feedback, social media interactions, sales data, and direct customer interviews. Platforms like HelpCrunch, LiveAgent, and Olark help manage customer support and engagement through email, chat, social media, and phone.

Strategy 380

Strategy Customer Experience Net Promoter Score Effort Score 380