InMoment XI

MAY 10, 2022

As customers seem to shop solely based on the best deal, it can be difficult to build customer loyalty in retail, which leaves many brands wondering if customer loyalty is even worth the effort. However challenging it may be for retailers, developing a loyal customer base is essential to maintaining an active, healthy brand.

Retail 370

Retail Net Promoter Score Loyalty Programs Effort Score 370

C3Centricity

SEPTEMBER 14, 2020

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. Like many CPG companies, they were considering online retailing. Never miss an episode. The case for bricks & mortar stores.

Retail 299

Retail Apparel Trends Transportation 299

eglobalis

FEBRUARY 3, 2025

For instance, a retail client of Oracle improved its Net Promoter Score (NPS) by 15% by addressing negative sentiment identified through AI analysis. Example: A retail company using Adobe Journey Optimizer increased its conversion rate by 18% by streamlining the checkout process and reducing friction points.

B2B 371

B2B Customer Journeys Customer Experience Chatbots 371

Uniphore

DECEMBER 13, 2021

Today’s retail customers have higher expectations than ever—particularly when it comes to digital customer experience. To remain competitive in this increasingly digital landscape, retailers must create an inviting and intuitive customer experience that works seamlessly from end to end and across all channels. Download The Article.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

eglobalis

OCTOBER 14, 2024

For example, customer expectations in retail differ vastly from those in the healthcare or tech industries. For example, the customer expectations for a B2B tech company will differ significantly from those for a consumer-facing retail brand. The same applies to B2B and B2C.

Customer Experience 435

Customer Experience Customer Journeys Case Study Innovation 435

Retently

OCTOBER 23, 2024

Product Usage: Keeping Customers Happy with Seamless Use Once the sale is sealed, the work is done, right? Offer Proactive Support : Reach out a few weeks after purchase to check if customers need help or tips, showing you care beyond the sale. Taking the importance of collecting customer feedback out of the way, where do we start?

Ecommerce 109

Ecommerce Survey Retail NPS 109

Optimove

MARCH 12, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers must implement strategic marketing efforts to drive early sales and maintain long-term success. Refine E-Commerce Websites for Conversions A seamless shopping experience can set up a retailer to drive early online sales.

Retail 52

Retail Sales Strategy Marketing 52

Blueshift

NOVEMBER 4, 2024

AI has transformed how e-commerce brands approach retail marketing by making personalization, customer segmentation, and real-time engagement easier than ever before. As online shoppers increasingly expect tailored experiences, the role of AI in marketing becomes critical to delivering unique interactions at scale.

Retail 88

Retail Marketing Chatbots Sales 88

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

C3Centricity

APRIL 29, 2020

Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So are retail outlets really essential for every category? The future of retail.

Retail 240

Retail Apparel Transportation Trends 240

InMoment XI

MAY 3, 2024

In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives. From sales to digital, every team leverages customer feedback to drive operational improvements. Elevating Acquisition and Retention Central to Foot Locker’s CX strategy is its loyalty programme, FLX.

Retail 195

Retail Return on Investment ROI Analysis 195

eglobalis

JANUARY 13, 2025

A European retail chain leveraged this integration to respond to social media complaints within minutes, resulting in a 20% increase in customer retention. Organizations aiming to enhance loyalty should focus on integrating AI with their marketing and sales platforms. This approach strengthened customer trust and loyalty.

Customer Experience 398

Customer Experience Marketing Chatbots e-support 398

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. The global ecommerce market is projected to reach $6.09

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

MAY 2, 2024

It can be argued that reputation management for retail companies is more important than it is in any other industry. In retail, the power of the review is stronger than ever. The leaders in retail reputation management are always looking for ways to improve. While that may seem complicated, it might be easier than you think.

Retail 195

Retail Customer Retention Strategy Management 195

Experience Investigators by 360Connext

OCTOBER 22, 2024

What if aligning your vision with your retail partners could transform your B2B customer experience strategy? In this episode of Experience Action Podcast, we explore how B2B suppliers can effectively engage retail partner staff to ensure a seamless customer experience that resonates with everyone involved.

B2B 143

B2B Exceptional Customer Service Retail Course 143

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. The question for online retailers is: how can we embrace this trend and deliver for our customers? Incorporate a digital sales agent.

Retail 195

Retail Customer Experience Chatbots Ecommerce 195

InMoment XI

FEBRUARY 12, 2025

For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. This could result in increased sales and more reviews (if you play your cards right), helping you attract even more new customers. Here are some tips to guide you.

Tips 221

Tips Feedback Retail Social Media 221

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

InMoment XI

FEBRUARY 15, 2022

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones. Simply removing checkout lines can save retail stores over $37.7

Retail 195

Retail Consumers Social Media eBook 195

ECXO

FEBRUARY 20, 2025

Muji: The Japanese retailer Muji focuses on providing practical and elegant products that fit effortlessly into everyday life. This enriched experience not only boosted sales but also reinforced the bakerys reputation as a cherished local institution.

Loyalty 293

Loyalty Competitive Advantage Advertising Feedback 293

InMoment XI

OCTOBER 24, 2024

Hubspot The Hubspot customer engagement platform is differentiated by its inbound marketing capabilities, which makes it an excellent choice for organizations looking to bring marketing, sales, and customer service under one roof. Some are more geared towards marketers and sales teams, while others focus on customer support.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

eglobalis

MARCH 4, 2025

Virtual assistants and chatbots now handle millions of banking inquiries, healthcare questions, and retail service requests, promising faster responses and 24/7 availability. Industry-Specific Virtual Assistants (Banking, Healthcare, Retail) AI agents are becoming increasingly specialized to meet industry-specific needs.

Self Service 198

Self Service Strategy Contact Center Virtual Agent 198

InMoment XI

JANUARY 27, 2025

But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? Every conversation becomes a strategic touchpoint, driving additional sales while delivering personalized experiences that meet customers’ needs at precisely the right time.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

Alida

JULY 12, 2021

While you’ve been focusing on driving sales, rising above competitors, and keeping up with market volatility, you’ve missed something significant: A lot of unknown buyers—or potential buyers—have been coming and going on your digital properties.

Retail 246

Retail How To Sales Customers 246

InMoment XI

DECEMBER 18, 2024

It increases sales and conversions. For example, a retail contact center could use forecasting to prepare for a high volume of inquiries and complaints during the festive shopping season. An excellent example of leveraging automation comes from leading footwear and sportswear retailer Foot Locker.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Lumoa

AUGUST 5, 2022

According to Deloitte’s Global State of the Consumer Tracker survey, 77% of retail consumers are concerned by the increasing prices of everyday products. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. First Off, What Exactly Is Going On?

Retail 195

Retail Feedback Trends Consumers 195

IntouchInsight

SEPTEMBER 10, 2024

Get your retail store ready for the holiday shopping season. Uncover insights into consumer holiday shopping behavior and get strategies to maximize sales.

Retail 156

Retail Sales Consumers Strategy 156

Optimove

DECEMBER 19, 2024

Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: Retail marketers can learn that leveraging personalized, data-driven marketing maximizes engagement, new customer acquisition, and significantly boosts sales during these critical periods.

Retail 59

Retail Lifetime Customer Customer Centricity Loyalty 59

CSM Magazine

FEBRUARY 6, 2025

Poundland has partnered with Motorola Solutions to enhance security at its retail stores in the UK, aiming to reduce violence and theft. The retail chain has deployed VT100 body cameras to frontline employees at Poundland locations, resulting in an 11% decrease in aggressive encounters and a reduction in shoplifting incidents.

Retail 52

Retail Government Video Measurement 52

CSM Magazine

OCTOBER 21, 2024

Retailers could learn a thing or two from them. So, retailers, grab a notepad and break down the lessons you need to steal from online casinos. Retailers, are you paying attention? Retailers could borrow this move. Retailers take note! Retailers could do well to be just as upfront. Online casinos?

Retail 52

Retail Customer Service Loyalty Programs Loyalty 52

Experience Investigators by 360Connext

DECEMBER 3, 2024

First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. We then spotlight the burgeoning trend of transparency in technology.

Handbook 143

Handbook Social Media Retail Trends 143

CSM Magazine

MARCH 14, 2025

A simple trip to Walmart in Waxhaw, North Carolina, turned into a frustrating experience for a customer named Jack, whose complaint about long checkout lines has sparked a larger conversation about efficiency, customer experience, and the role of self-checkouts in retail. For retailers, this is no small matter. What Went Wrong?

Retail 52

Retail Self Service Wait Times Social Media 52

Optimove

MARCH 17, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: Retailers have a lot to learn from iGaming marketers, who excel at real-time, data-driven engagement. If adopted correctly, iGaming’s mastery of real-time marketing could revolutionize retail customer journeys and experiences.

Retail 52

Retail Marketing Multi-Channel Return on Investment 52

Optimove

FEBRUARY 18, 2025

Discover the latest email strategies to grab the attention of your customers Download Now Why It Matters: This blog post explores why retail data analytics is crucial for brands, how it transforms the industry, and the benefits it offers retailers. Data in the retail landscape is more than just a byproduct of customer transactions.

Retail 52

Retail Analytics Data eBook 52

Optimove

NOVEMBER 28, 2024

For retailers, it’s a chance to tie game-day excitement to exclusive deals, boosting sales and fostering customer loyalty. This unique convergence offers a golden opportunity for retailers and sports betting operators to capitalize on consumer excitement—if they’re equipped with the right tools.

Sports 59

Sports Retail Multi-Channel Effort Score 59

ECXO

DECEMBER 25, 2024

Happy customers are more likely to return and spend more, contributing to the bottom line in a way that chasing sales numbers alone can’t always achieve. Align marketing and sales strategies with customer-centric values. Why It Works: Customers who feel valued are more likely to stick around, providing higher lifetime value.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156