InMoment XI

OCTOBER 25, 2024

They share their thoughts on social media platforms like Facebook or Instagram or through review platforms such as Yelp and Google reviews. These improvements drive sales and revenue. Be Active on Social Media You can’t underestimate the importance of social media marketing for reputation management.

Feedback 195

Feedback Management Social Media ROI 195

C3Centricity

SEPTEMBER 14, 2020

Denyse Drummond-Dunn · Is the future of retail in the stars? Will the future of retail be without physical outlets? Like many CPG companies, they were considering online retailing. Like many CPG companies, they were considering online retailing. Never miss an episode. The case for bricks & mortar stores.

Retail 299

Retail Apparel Trends Transportation 299

Experience Investigators by 360Connext

DECEMBER 3, 2024

First, we unravel the secrets behind Taco Bell and KFC’s AI-driven marketing success, which not only boosts sales but also enhances personalized communication. Discover how AI is reshaping the marketing landscape alongside our special guest co-host Andy Crestodina. We then spotlight the burgeoning trend of transparency in technology.

Handbook 143

Handbook Social Media Retail Trends 143

InMoment XI

OCTOBER 24, 2024

They integrate with apps, websites, and social media to provide a consistent customer experience across all channels. Sprinklr Sprinklr is a customer experience management platform specializing in social media, emails, and messaging apps.

Customer Engagement 195

Customer Engagement Engagement Omni-Channel e-support 195

InMoment XI

JANUARY 27, 2025

But what if a contact center could become a powerful sales engine, transforming routine support calls into avenues for growth? Combining mountains of contact center interactions with feedback from other channels like surveys, chat, email, and social media gives you a fuller understanding of customer needs, behaviors, and preferences.

Call Center 195

Call Center Contact Center Effort Score Social Media 195

ECXO

JANUARY 21, 2025

Meanwhile, negative reviews flooded social media and online marketplaces. Sales of the ApexSmart 5000 plummeted. Max finally started to notice the declining sales numbers, but he was convinced it was just a temporary setback. When a company neglects this, it risks losing not just sales, but its very identity.

Customer Experience 156

Customer Experience Social Media Net Promoter Score Innovation 156

Retently

NOVEMBER 13, 2024

This is why Customer Experience has become the heart of online retail success. In this article, we’ll explore how Virtual Fitting Rooms benefit customers and brands, from boosting customer confidence and reducing returns to increasing sales and loyalty. The global ecommerce market is projected to reach $6.09

Ecommerce 144

Ecommerce Retail Social Media Technology 144

InMoment XI

DECEMBER 18, 2024

It increases sales and conversions. It ingests feedback from email, social media, and chat and integrates it with customer relationship management (CRM) data. For example, a retail contact center could use forecasting to prepare for a high volume of inquiries and complaints during the festive shopping season.

Contact Center 195

Contact Center Customer Satisfaction ROI Virtual Agent 195

InMoment XI

FEBRUARY 12, 2025

For retail businesses with brick-and-mortar stores, customer reviews are one of the most effective ways to increase traffic and drive offline sales. This could result in increased sales and more reviews (if you play your cards right), helping you attract even more new customers. Here are some tips to guide you.

Tips 221

Tips Feedback Retail Social Media 221

InMoment XI

MAY 2, 2024

It can be argued that reputation management for retail companies is more important than it is in any other industry. In retail, the power of the review is stronger than ever. The leaders in retail reputation management are always looking for ways to improve. While that may seem complicated, it might be easier than you think.

Retail 195

Retail Customer Retention Strategy Management 195

Retently

OCTOBER 23, 2024

How did you hear about our store (social media, referral, search engine, etc.)? Product Usage: Keeping Customers Happy with Seamless Use Once the sale is sealed, the work is done, right? Offer Proactive Support : Reach out a few weeks after purchase to check if customers need help or tips, showing you care beyond the sale.

Ecommerce 109

Ecommerce Survey Retail NPS 109

GetFeedback

AUGUST 3, 2018

The point of sale is an incredibly important time for retailers to engage their customers. Generic and impersonal, these point-of-sale surveys do a poor job of uncovering meaningful insights. Today, in the age of social media and online reviews , even one negative voice can damage a company’s brand reputation overnight.

Survey 199

Survey Sales Retail Social Media 199

ECXO

DECEMBER 25, 2024

Happy customers are more likely to return and spend more, contributing to the bottom line in a way that chasing sales numbers alone can’t always achieve. Actively Collect and Leverage Customer Feedback What to Do: Use surveys, social media listening, customer reviews, and even interviews to gather insights.

Customer Experience 156

Customer Experience Customer Journeys Social Media e-support 156

InMoment XI

FEBRUARY 15, 2022

In 2022, modern retailers will face many challenges as the industry continues to recover from the global pandemic. During the unpredictable lockdown, retail brands were forced to transform their in-person experiences to digital ones. Simply removing checkout lines can save retail stores over $37.7

Retail 195

Retail Consumers Social Media eBook 195

InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. In order to master the retail customer experience, you first need to understand the whats, the whys, and the hows. What is the Retail Customer Experience?

Retail 195

Retail Customer Experience Effort Score Social Media 195

InMoment XI

MAY 3, 2024

In this blog, we dive into the details of how Foot Locker is revolutionising retail through its CX initiatives. Social Media Monitoring: Tracking customer sentiment and engagement on social platforms. From sales to digital, every team leverages customer feedback to drive operational improvements.

Retail 195

Retail Return on Investment ROI Analysis 195

Thematic

FEBRUARY 12, 2025

Is your business on social media? In this digital age, brands need more than just social listening—they need real-time insights to stay ahead of the conversation. But here’s the challenge: millions of posts, comments, and reviews flood social media daily. They need text analytics for social media.

Social Media 62

Social Media Analytics Analysis Trends 62

InMoment XI

FEBRUARY 3, 2025

For example, say a community discusses an upcoming neighborhood-wide event on social media. A retailer might pick up on this via CI and run a hyper-local ad campaign with digital marketing messages highlighting products that people might want for that event.

Social Media 195

Social Media Call Center Multi-Channel Advertising 195

Lumoa

FEBRUARY 2, 2023

Before the digital age, customer experience in retail was a completely different world. We’ll cover its importance, provide strategies for improving it, and look at what the future holds for customer experience in retail. A positive experience builds loyalty and trust, increases sales, and improves customer satisfaction.

Retail 221

Retail Net Promoter Score Strategy Customer Experience 221

Experience Investigators by 360Connext

SEPTEMBER 18, 2014

How many retailers are training employees to feel empowered when this happens? Instead, many retail workers view the web and mobile devices as competition. An empowered retail worker, however, could proactively approach the shopper and offer knowledge on the current price matching guarantees or the perks of purchasing today.

Multi-Channel 268

Multi-Channel Social Media Call Center Retail 268

C3Centricity

APRIL 29, 2020

Will the future of retail be without physical outlets? Like many CPG companies, they are considering online retailing. I remember participating in heated arguments in the past, between sales teams and retailers, about online stores. So are retail outlets really essential for every category? The future of retail.

Retail 240

Retail Apparel Transportation Trends 240

ECXO

OCTOBER 23, 2024

For example, a retail organization can use AI to send personalized product suggestions based on a customer’s previous purchases or browsing history. Sentiment analysis algorithms can process vast amounts of customer feedback from multiple sources, such as social media platforms, online reviews, and surveys.

Customer Success 207

Customer Success Customer Service Chatbots Banking 207

GetFeedback

JULY 23, 2018

Retail is changing in 2018. Creating an amazing customer experience through omni-channel customer journeys that engage your prospects where they are and help shuttle them through your sales funnel. In 2018, retailers are moving toward an omni-channel model of customer engagement that caters to customers across multiple platforms.

Omni-Channel 218

Omni-Channel Customer Journeys Retail e-support 218

Lumoa

NOVEMBER 30, 2022

Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. The question for online retailers is: how can we embrace this trend and deliver for our customers? Incorporate a digital sales agent.

Retail 195

Retail Customer Experience Chatbots Ecommerce 195

Experience Investigators by 360Connext

NOVEMBER 13, 2014

The latest Retail Customer Experience report, Retail Future Trends 2015 , highlights how both consumers and retailers are feeling about trends in retailing. Want to appeal to consumers in retail? Most shoppers (86%) said that a retailer having an online presence is “important,” “very important” or “critical.”

Customer Confidence 279

Customer Confidence Report Retail Loyalty Programs 279

Kayako

SEPTEMBER 20, 2018

In the current climate, customer experience is one of the main battlegrounds for sales organisations, often out-ranking factors like product and price. It is, therefore, no real surprise that many sales companies are increasing investment in customer experience training and coaching efforts. Make Customer Experience a Priority .

B2B 203

B2B Sales Customer Experience Customer Journeys 203

Optimove

MARCH 6, 2025

See the difference control groups make in this guide Download Now Why it Matters: This post is important for retail marketers as it highlights how loyalty programs extend beyond simple discounts to foster deeper engagement and long-term brand affinity. See more about retail customer loyalty below.

Retail 59

Retail Loyalty Gamification Loyalty Programs 59

Alida

FEBRUARY 23, 2018

Apparel companies are hanging by a thread as consumers spend less money on stocking their closets , preferring to express themselves through social media rather than by what they wear and favoring weekend getaways over new clothes. Take a tailored approach. Zara, for example, is testing an online-focused store concept.

Apparel 82

Apparel Retail Industry Trends 82

Comm100

OCTOBER 31, 2024

It’s an efficient way to establish a strong bond with your target audience and fuel your sales funnel with quality leads. The Role of Chatbots in Conversational Marketing Your target audience may reach out to you prior to purchasing their preferred solutions or for after-sale services. What’s Conversational Marketing ?

Marketing 130

Marketing Chatbots Social Media e-support 130

GetFeedback

DECEMBER 21, 2018

Great customer experience is a major competitive advantage that drives new sales—and it’s predicted to overtake price and product as the primary brand differentiator for B2B sales by 2020. online adults shop more with retailers that offer consistent customer service both online and offline. New Voice Media ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Experience Investigators by 360Connext

NOVEMBER 6, 2014

Remember when retailers were scared of their online competitors? Retailers who once only sold online are building stores for customers to visit in real life. We do live in an omnichannel world, but it can still be surprising to learn how many online retailers are experimenting with brick and mortar. Becoming truly omnichannel.

Omni-Channel 258

Omni-Channel Trends Retail Ecommerce 258

Experience Investigators by 360Connext

NOVEMBER 17, 2020

Don’t turn it into a sales pitch. Chewy, a pet supply digital retailer, is known for getting to know their customers and their pets. Customer clicks on the app or social media posts with the #CaptureKindness hashtag during the last two weeks of November will prompt T-Mobile to donate $10 to the organization.

How To 372

How To Airlines Social Media Tips 372

CSM Magazine

MARCH 14, 2025

A simple trip to Walmart in Waxhaw, North Carolina, turned into a frustrating experience for a customer named Jack, whose complaint about long checkout lines has sparked a larger conversation about efficiency, customer experience, and the role of self-checkouts in retail. For retailers, this is no small matter. What Went Wrong?

Retail 52

Retail Self Service Wait Times Social Media 52

Vonage

FEBRUARY 23, 2017

Using multiple retail channels promotes success. Today’s always connected consumers expect to enjoy a seamless experience across every retail touchpoint, both digital and in-store. Mobile devices now rule digital media time. Consumers connect to organizations on social media.

Omni-Channel 218

Omni-Channel Consumers Self Service Social Media 218

Experience Investigators by 360Connext

OCTOBER 27, 2020

Be sure to review what customers are already sharing via surveys, social media comments, user reviews, and frontline interactions. For example, a retailer earned high marks from customers on the sales and purchase process, but received many unsolicited complaints about the painful return process.

Customer Journeys 359

Customer Journeys Social Media Feedback Touchpoint 359

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

Social Media 98

Social Media Advertising Video Fashion 98

Experience Investigators by 360Connext

NOVEMBER 10, 2014

In a retail setting, mystery shoppers are sent in with specific tasks and questions to answer about their experience. ” The information provided helps retailers improve their store layout , product displays, staff training and more. Call your sales number. Ask typical questions of the sales person.

B2B 271

B2B B2C Social Media Retail 271