ECXO
NOVEMBER 25, 2024
ROI Analysis: Calculating Value Beyond Costs A feature’s return on investment is not limited to direct financial gains. ROI Indicators to Measure: Will the feature reduce churn or attract new customers? ROI Indicators to Measure: Will the feature reduce churn or attract new customers?
InMoment XI
NOVEMBER 2, 2022
Your customer experience (CX) program, like your business, needs to be able to grow and evolve to prove a return on investment. If you’re like the majority of CX practitioners (CX Network’s “Global State of CX” report shows that it is the second highest concern for CX practitioners), you likely have quite a few ROI questions.
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GetFeedback
FEBRUARY 4, 2021
Three ways to prove the return on investment of your ecommerce feedback program.
InMoment XI
AUGUST 18, 2022
More than ever before, proving the ROI of customer experience is absolutely vital. If you are looking to unlock a true return on investment in your experience program, you need to go beyond sending and collecting surveys. A Common CX ROI Misperception. 3 Keys to Prove the ROI of Customer Experience.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
Tactics to foster cross-functional collaboration in the implementation and adoption of customer-centric initiatives—bolstering return on involvement as a bridge to return on investment. April 18th, 2019 11:00AM PST, 2:00PM EST, 7:00PM GMT
InMoment XI
JULY 4, 2022
And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. 4 Keys to an ROI-Focused CX Program.
C3Centricity
APRIL 23, 2024
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove our marketing ROI or risk budget cuts! While B2B companies have a slightly lower ROI, they benefit from the long-term value of relationship building and lead nurturing through email.
Advertiser: ZoomInfo
Studies show the return on investment (ROI) of conversational marketing helps your marketing team drive revenue. Whether it’s a business deal or a personal connection, they are a driving force to solidify a foundation of trust.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Register today! October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST
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