Zeisler Consulting

AUGUST 17, 2021

Articulating the return on investment (ROI) of Customer Experience efforts is a recurring theme among CX professionals. As I moderate panels on webinars and sit as a guest on podcasts, listen to my peers talk, and read articles, I hear the questions all the time: How do you define the ROI?

ROI 93

ROI Chief Customer Officer Leadership Return on Investment 93

CSM Magazine

JUNE 20, 2023

But when it comes to maximizing ROI, it should be at the top of your list. What is Digital Marketing Return on Investment? Digital marketing Return on Investment (ROI) is the measure of the effectiveness of marketing campaigns and strategies in generating profit.

ROI 52

ROI Customer Service Marketing Social Media 52

Confirmit

JANUARY 16, 2017

For example, where can a Market Research firm hope to ‘find’ Return on Investment? How can they grow that ROI? In this webinar, Confirmit’s Holly DeMuro explored the two primary types of Return on Investment and how they apply to Market Research firms. Market Research Webinars.

Return on Investment 45

Return on Investment Marketing ROI Measurement 45

Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Furthermore, it can tie improvements in the customer journey to financial value drivers.

Return on Investment 45

Return on Investment Customer Journeys ROI Customer Experience 45

Strativity

OCTOBER 16, 2017

Much of the customer experience ROI research and methodologies developed thus far only focus on the statistical relationship between customer experience and financial benefits. Sample CX ROI Discounted Cash Flow Chart. Sample ROI Roll Up. Furthermore, it can tie improvements in the customer journey to financial value drivers.

Return on Investment 40

Return on Investment Customer Journeys ROI Customer Experience 40

Interactions

MAY 21, 2024

If you missed the recent Interactions webinar with Opus Research , don’t worry – we’ve got you covered. ROI: The Golden Metric Q. How will my company be able to tell if an Intelligent Virtual Assistant (IVA) has a positive Return on Investment (ROI)? So, let’s dive right in! Generative AI: Tread Carefully Q.

Interaction 62

Interaction ROI Return on Investment Contact Center 62

Interactions

MAY 21, 2024

If you missed the recent Interactions webinar with Opus Research , don’t worry – we’ve got you covered. ROI: The Golden Metric Q. How will my company be able to tell if an Intelligent Virtual Assistant (IVA) has a positive Return on Investment (ROI)? So, let’s dive right in! Generative AI: Tread Carefully Q.

Interaction 62

Interaction ROI Return on Investment Contact Center 62

Optimove

NOVEMBER 12, 2024

Here’s how we help brands stay ahead: Education and Thought Leadership : We empower marketers with insights through blogs, white papers, webinars, and events, guiding them from basic understanding to advanced implementation. At Optimove, we ensure our customers know how to implement these technologies to maximize CLV.

Return on Investment 52

Return on Investment Leadership Innovation Analytics 52

Centercode

MAY 24, 2023

In a recent webinar Centercode’s CEO, Luke Freiler, discussed how companies can increase the return on investment (ROI) of their beta programs. (If If you missed it, you can watch the entire presentation and download the slides here.)

Return on Investment 52

Return on Investment ROI Company 52

BirdEye

MAY 11, 2023

Host webinars and workshops Webinars and workshops provide great opportunities for collecting free mortgage leads because you attract a community interested in your business. Return on investment (ROI) Return on investment (ROI) denotes the value an investment provides.

Social Media 98

Social Media How To Return on Investment ROI 98

Totango

JANUARY 4, 2019

To help get the change started at your enterprise, we’ve put together five customer-centric marketing strategies for SaaS companies that deliver real ROI. These are the top five customer-centric marketing strategies that deliver on ROI for SaaS companies: Create a visible customer journey. Talk as often as you can.

Customer Centricity 79

Customer Centricity ROI Strategy Company 79

NICE inContact

OCTOBER 17, 2019

Not surprisingly, that is where many agencies are focusing their investments (and with good reason.) Contact center investments can yield significant and rapid improvements to that. Taking time to go through this audit of your existing environment will also almost certainly uncover areas where there is little or no ROI. .

Contact Center 120

Contact Center Customer Experience Return on Investment e-support 120

Help Scout

DECEMBER 5, 2018

If you’re thinking about investing in customer support software, you’re probably wondering if the cost will pay off. Calculating the return on investment (ROI) of a new tool can be tricky. It’s worth noting that if a help desk cuts costs but drives customers away through lower quality, you’ll see decreasing ROI.).

ROI 40

ROI Self Service Software Return on Investment 40

InMoment XI

OCTOBER 24, 2023

Contact Center Analytics Best Practices for Maximum ROI Strategic Focus over Isolated Improvements While it’s tempting to dive into the granular details and make quick fixes based on isolated data points, true transformation comes from a strategic focus. Ready to delve deeper into the world of contact center analytics?

Contact Center 195

Contact Center Analytics Multi-Channel Effort Score 195

SurveyGizmo

NOVEMBER 4, 2021

Only 4% of CX leaders believe their CX measurement system enables them to calculate a decision’s return on investment (ROI). — Join our webinar, CX Predictions for 2022 , on November 16, 10am MDT. Only 16% of CX leaders think that surveys allow them to address the root causes of performance.

Survey 98

Survey Return on Investment eBook System 98

Seaton CX

NOVEMBER 1, 2022

You attended all those free webinars in the early days of the pandemic, before we all got so sick of Zoom meetings we wanted to claw our own eyes out. Sometimes they aren’t connecting the dots to understand the return on investment (ROI) of CX. If they don’t understand the ROI, you may need a better CX business case.

Engagement 86

Engagement Average Handle Time ROI Return on Investment 86

Team Support

FEBRUARY 23, 2021

Monitoring the return on investment (ROI) for the customer is therefore a vital capability, and in the other direction, driving recurring revenues for your company. Hold regular and ongoing product training programs, such as TeamSupport’s monthly TeamSupport University webinars.

B2B 78

B2B Return on Investment Knowledge Base Analysis 78

NICE inContact

SEPTEMBER 27, 2019

First, according to Sitecore, there’s a $3 return on investment expected for every $1 invested in customer experience. CRM is just one part of our powerful digital customer service software which can help delight your customers and lead to a demonstrable ROI.

CRM 138

CRM Contact Center Return on Investment Call Center 138

CX University

OCTOBER 30, 2017

He will be featured in a November 15th webinar, Show me the numbers! Today, we are looking to respond to another call in the community, which is to secure CX strategies and practices by drawing clear, data-driven connections between these initiatives and return-on-investment.”. Chief Marketing Officer. CX University.

Consulting 40

Consulting Financial Measurement Net Promoter Score 40

SurveySparrow

APRIL 23, 2023

By targeting prospects more likely to become customers, you can allocate your resources more effectively, resulting in a better return on investment (ROI). Using lead magnets, such as free ebooks or webinars, can help entice people to provide their email addresses. Tactics Gated content (e.g.,

B2B 52

B2B Marketing Social Media Advertising 52

Magellan Solutions

NOVEMBER 10, 2023

Try several forms, such as webinars, property tours with interactive experiences, and infographics, to see which ones your audience responds to the most. These tactics produced notable returns on investment (ROI); Bret experienced a 10X ROI, possibly even higher, and a significant boost in GCI compared to his previous years.

Marketing 52

Marketing Case Study ROI Return on Investment 52

NobelBiz

JANUARY 10, 2022

To enhance customer connections, you must adopt a steadfastly ROI-driven mentality. From our Webinar, “ How to Increase Your Call Center’s Contact Rate? “ CRM global Return on Investment (ROI) If you ask about the cost of a contact center’s technology, the owner will almost certainly have an answer.

Contact Center 52

Contact Center CRM Measurement Contact Center Software 52

ChurnZero

MARCH 11, 2020

Didn’t realize ROI. A note on “Didn’t realize ROI”. If a customer tells you they have a cost issue it’s because they didn’t recognize appropriate ROI. I now classify these cases as either Didn’t realize ROI (generically) or Lack of adoption. . Upcoming Webinar: Unpacking the Power of the Executive Business Review.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

Gainsight

MARCH 21, 2019

Number One: No return on investment—no return at renewal. We think about it like this: On the two-by-two, the x-axis is outcomes, or you could call it ROI or business value realization—is the customer achieving their desired outcome with your product or service? Define ROI goals. Are they happy with your company?

ROI 78

ROI Return on Investment Customers Customer Success 78

Confirmit

OCTOBER 18, 2018

Our clients create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Every business’ VoC nirvana is generating a true and measurable return on investment (ROI) from their VoC program.

Customer Retention 45

Customer Retention Multi-Channel Net Promoter Score Return on Investment 45

ChurnZero

JUNE 27, 2023

Subjective external: NPS, customer satisfaction scores (CSAT), customer advocacy and perceived return on investment (ROI). Some of these include in-app communication and walkthroughs, chatbots , customer communities, knowledge bases, videos, and webinars, to name a few.

Customer Journeys 52

Customer Journeys Customer Success Strategy Net Promoter Score 52

NobelBiz

MAY 25, 2023

If you want to learn more about the ins and outs of implementing technology, we encourage you to watch one of our latest webinars called: The Key Steps of Implementing New Contact Center Technology. Additionally, look for vendors who offer comprehensive support services, such as technical assistance and training, to facilitate the transition.

Call Center 98

Call Center Software Data Contact Center 98

Alliance by IFS

JANUARY 30, 2017

Jeanine Sterling, Industry Director, Mobile and Wireless Communications at Frost & Sullivan, and Deb Geiger, VP Global Marketing at Astea International, discussed the challenges of meeting the needs of these mobile-enabled consumers in a recent webinar, “ Is Your Service Organization Ready for the Connected Customer ?”. Cost savings.

Connections 50

Connections Competitive Advantage Wireless Return on Investment 50

CSM Magazine

NOVEMBER 8, 2019

A CRM project requires a focus on technology, people and processes; only when all three are in harmony will you truly maximise your ROI.”. US companies found it even more difficult: 85% of them couldn’t accurately calculate their ROI. A webinar to discuss the findings of the report will take place at 11am on November 21st, 2019.

CRM 45

CRM Study ROI Return on Investment 45

BirdEye

FEBRUARY 21, 2023

Finally, a social media manager can track analytics data to measure the return on investment (ROI) of each campaign, helping businesses understand which strategies are working and which need improvement. It involves monitoring conversations, keywords, and hashtags related to your business and its industry.

Social Media 98

Social Media Management Multi-Channel Analytics 98

Solvvy

OCTOBER 30, 2020

Rapid ROI With Low TCO. By automatically resolving customer support issues, many of our customers see a return on investment in as little as 3 months, and Solvvy typically does the same amount of work as roughly 10 full time support agents. All these elements generate a complete portrait of your support efforts. No problem.”

Self Service 48

Self Service Customer Service Chatbots Return on Investment 48

Amity

MARCH 31, 2016

One important lesson I learned early on is that the right mix of stocks, bonds, real estate, and other assets is the difference between average and stellar returns. Put differently, the most thoughtfully constructed portfolios generally produce the best return on investment. Divide $250 by $1,000 and you get an ROI of 25%.

Measurement 48

Measurement Return on Investment ROI Financial 48

ChurnZero

MARCH 24, 2020

One essential tenant of using hierarchy effectively should be to empower your customers and showcase the ROI they have created for their organization through using your product. Upcoming Webinar: Unpacking the Power of the Executive Business Review. But how do you systematically ensure they are maximizing their return on investment?

Return on Investment 60

Return on Investment Customer Success eBook Customers 60

Kustomer

JULY 10, 2020

In fact, according to an ROI of Customer Experience report by Qualtrics, 77% of customers agree that they’re more likely to recommend a brand to someone after having just one positive experience with the company. Brands can see a major return on investment when they incorporate personalized customer service into their strategy.

Customer Service 52

Customer Service Return on Investment Customer Service Strategies Loyalty 52

Alliance by IFS

JANUARY 6, 2016

We recently released a new infographic as well as co-presented on a webinar with Aberdeen Group, “Discovering Untapped Value in Your Service Infrastructure,” that outlines key strategies for unlocking these hidden benefits. Listen to “ Discovering Untapped Value in Your Service Infrastructure ” webinar.

Infographics 50

Infographics Return on Investment Measurement Technology 50

BirdEye

MARCH 24, 2023

It can also help an organization identify the products and markets with a better return on investment and identify which deals to go after first. Then, prioritize your initiatives based on their potential return on investment (ROI) and your available budget. Launch your plan Now it’s time to launch.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

SmartKarrot

APRIL 15, 2022

Apply here: [link] Role: Customer Success Manager Location: Birmingham, England, United Kingdom (On-site) Organization: Advanced As a Customer Success Manager, you will ensure the customers recognize the ROI of their investment and help them drive to optimum performance and outcome. Apply here: [link].

Customer Success 19

Customer Success Return on Investment Employee Engagement Leadership 19